Computer Warriors
Tickets/#70044

Ticket #70044

Oliver · Custom Rig Can't Boot plus Windows 11

Update customer portal

Changes here are what the customer sees. The customer is only sent their link when you press Publish.

Prefilled from the ticket subject — clean it up to what the customer should see.

Repair options (the quote)

Options are shown to the customer as a ladder: your Recommended pick first, then the rest priciest to cheapest, with the Minimum last. Most options need no label at all — the price and your description carry them. Only one option should be Recommended.

What you recommend
$
What you recommend
$
What you recommend
$
What you recommend
$
What you recommend
$
What you recommend
$

Save stores your work on the customer portal without notifying anyone. Preview saves, then shows you exactly what the customer will see. Publish locks it in, posts the quote to the RepairShopr ticket, and sets it to Quote Ready so the customer gets their link.

Documentation photos0/12

Photos of the device as it came in — pre-existing damage, condition, anything worth a record. These appear to the customer as soon as they upload. Remove one if it shouldn't be there.

Ticket

RepairShopr ID
119678417
Customer
Oliver
Phone
(919) 916-8338
Primary issue
Custom Rig Can't Boot plus Windows 11
RepairShopr status
—
TechSuite report
Not detected
Approval
Not Approved

Customer portal link

https://status.thecomputerwarriors.com/repair/70044

Open customer page →

RepairShopr sync log

A log of portal activity and RepairShopr sync for this ticket.

  1. status update
    RepairShopr ticket status update requested: Quote Ready
  2. options published
    Repair Options Published to Customer Portal
1. Recommended — $709.90
2. Minimum — $559.95
3. None — $734.90
4. None — $584.95
5. None — $409.95
6. None — $260.00
Customer notified:
No
  3. update published
    Published to the customer portal.
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
Hello Oliver, this is Anthony from The Computer Warriors. We have completed our checks on you gaming desktop that would not turn on. During our checks we found the CPU socket on your Gigabyte motherboard has damaged pins in the socket of the board and this is why the system would not turn on. We were able to take your CPU/GPU/RAM and put it in our test motherboard and verify they all work without any issues. We also tested your power supply and that also tested fine and working as it should. With this motherboard having a damaged socket, the manufacture would not cover this under their normal warranty. If you purchased this from somewhere like Amazon/NewEgg/Ebay, you could attempt to send it back, but your mileage will vary if they inspect the part or not for any physical damage. Below are repair options to install a new motherboard along with installing Windows 11.
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No
  4. options published
    Repair Options Published to Customer Portal
1. Recommended — $709.90
2. Minimum — $559.95
3. None — $734.90
4. None — $584.95
5. None — $409.95
6. None — $260.00
Customer notified:
No
  5. update published
    Saved to the customer portal (not published — RepairShopr not notified).
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
Hello Oliver, this is Anthony from The Computer Warriors. We have completed our checks on you gaming desktop that would not turn on. During our checks we found the CPU socket on your Gigabyte motherboard has damaged pins in the socket of the board and this is why the system would not turn on. We were able to take your CPU/GPU/RAM and put it in our test motherboard and verify they all work without any issues. We also tested your power supply and that also tested fine and working as it should. With this motherboard having a damaged socket, the manufacture would not cover this under their normal warranty. If you purchased this from somewhere like Amazon/NewEgg/Ebay, you could attempt to send it back, but your mileage will vary if they inspect the part or not for any physical damage. Below are repair options to install a new motherboard along with installing Windows 11.
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No
  6. options published
    Repair Options Published to Customer Portal
1. Recommended — $709.90
2. Minimum — $559.95
3. None — $734.90
4. None — $584.95
5. None — $409.95
6. None — $260.00
Customer notified:
No
  7. update published
    Saved to the customer portal (not published — RepairShopr not notified).
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
Hello Oliver, this is Anthony from The Computer Warriors. We have completed our checks on you gaming desktop that would not turn on. During our checks we found the CPU socket on your Gigabyte motherboard has damaged pins in the socket of the board and this is why the system would not turn on. We were able to take your CPU/GPU/RAM and put it in our test motherboard and verify they all work without any issues. We also tested your power supply and that also tested fine and working as it should. With this motherboard having a damaged socket, the manufacture would not cover this under their normal warranty. If you purchased this from somewhere like Amazon/NewEgg/Ebay, you could attempt to send it back, but your mileage will vary if they inspect the part or not for any physical damage. Below are repair options to install a new motherboard along with installing Windows 11.
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No
  8. options published
    Repair Options Published to Customer Portal
1. Recommended — $709.90
2. Minimum — $559.95
3. None — $734.90
4. None — $584.95
5. None — $409.95
6. None — $260.00
Customer notified:
No
  9. update published
    Saved to the customer portal (not published — RepairShopr not notified).
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
Hello Oliver, this is Anthony from The Computer Warriors. We have completed our checks on you gaming desktop that would not turn on. During our checks we found the CPU socket on your Gigabyte motherboard has damaged pins in the socket of the board and this is why the system would not turn on. We were able to take your CPU/GPU/RAM and put it in our test motherboard and verify they all work without any issues. We also tested your power supply and that also tested fine and working as it should. With this motherboard having a damaged socket, the manufacture would not cover this under their normal warranty. If you purchased this from somewhere like Amazon/NewEgg/Ebay, you could attempt to send it back, but your mileage will vary if they inspect the part or not for any physical damage. Below are repair options to install a new motherboard along with installing Windows 11.
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No
  10. options published
    Repair Options Published to Customer Portal
1. Recommended — $709.90
2. Minimum — $559.95
3. None — $734.90
4. None — $584.95
Customer notified:
No
  11. update published
    Saved to the customer portal (not published — RepairShopr not notified).
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
Hello Oliver, this is Anthony from The Computer Warriors. We have completed our checks on you gaming desktop that would not turn on. During our checks we found the CPU socket on your Gigabyte motherboard has damaged pins in the socket of the board and this is why the system would not turn on. We were able to take your CPU/GPU/RAM and put it in our test motherboard and verify they all work without any issues. We also tested your power supply and that also tested fine and working as it should. With this motherboard having a damaged socket, the manufacture would not cover this under their normal warranty. If you purchased this from somewhere like Amazon/NewEgg/Ebay, you could attempt to send it back, but your mileage will vary if they inspect the part or not for any physical damage. Below are repair options to install a new motherboard along with installing Windows 11.
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No
  12. options published
    Repair Options Published to Customer Portal
1. Recommended — $709.90
2. Minimum — $559.95
3. None — $734.90
4. None — $584.95
Customer notified:
No
  13. update published
    Saved to the customer portal (not published — RepairShopr not notified).
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
Hello Oliver, this is Anthony from The Computer Warriors. We have completed our checks on you gaming desktop that would not turn on. During our checks we found the CPU socket on your Gigabyte motherboard has damaged pins in the socket of the board and this is why the system would not turn on. We were able to take your CPU/GPU/RAM and put it in our test motherboard and verify they all work without any issues. We also tested your power supply and that also tested fine and working as it should. With this motherboard having a damaged socket, the manufacture would not cover this under their normal warranty. If you purchased this from somewhere like Amazon/NewEgg/Ebay, you could attempt to send it back, but your mileage will vary if they inspect the part or not for any physical damage. Below are repair options to install a new motherboard along with installing Windows 11.
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No
  14. options published
    Repair Options Published to Customer Portal
1. Recommended — $709.90
2. Minimum — $559.95
3. None — $734.90
4. None — $0.00
Customer notified:
No
  15. update published
    Saved to the customer portal (not published — RepairShopr not notified).
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
Hello Oliver, this is Anthony from The Computer Warriors. We have completed our checks on you gaming desktop that would not turn on. During our checks we found the CPU socket on your Gigabyte motherboard has damaged pins in the socket of the board and this is why the system would not turn on. We were able to take your CPU/GPU/RAM and put it in our test motherboard and verify they all work without any issues. We also tested your power supply and that also tested fine and working as it should. With this motherboard having a damaged socket, the manufacture would not cover this under their normal warranty. If you purchased this from somewhere like Amazon/NewEgg/Ebay, you could attempt to send it back, but your mileage will vary if they inspect the part or not for any physical damage. Below are repair options to install a new motherboard along with installing Windows 11.
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No
  16. options published
    Repair Options Published to Customer Portal
1. Recommended — $709.90
2. Minimum — $559.95
3. None — $734.90
4. None — $0.00
Customer notified:
No
  17. update published
    Saved to the customer portal (not published — RepairShopr not notified).
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
Hello Oliver, this is Anthony from The Computer Warriors. We have completed our checks on you gaming desktop that would not turn on. During our checks we found the CPU socket on your Gigabyte motherboard has damaged pins in the socket of the board and this is why the system would not turn on. We were able to take your CPU/GPU/RAM and put it in our test motherboard and verify they all work without any issues. We also tested your power supply and that also tested fine and working as it should. With this motherboard having a damaged socket, the manufacture would not cover this under their normal warranty. If you purchased this from somewhere like Amazon/NewEgg/Ebay, you could attempt to send it back, but your mileage will vary if they inspect the part or not for any physical damage. Below are repair options to install a new motherboard along with installing Windows 11.
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No
  18. portal created
    Repair Status Portal created.
Customer Repair Status URL:
https://status.thecomputerwarriors.com/repair/70044
This page will be used for computer repair status updates, diagnostic summaries, repair recommendations, and customer approval tracking.