Ticket #70037
Brian · MacBook - Audio issues
Update customer portal
Changes here are what the customer sees. The customer is only sent their link when you press Publish.
Prefilled from the ticket subject — clean it up to what the customer should see.
Options are shown to the customer as a ladder: your Recommended pick first, then the rest priciest to cheapest, with the Minimum last. Most options need no label at all — the price and your description carry them. Only one option should be Recommended.
Save stores your work on the customer portal without notifying anyone. Preview saves, then shows you exactly what the customer will see. Publish locks it in, posts the quote to the RepairShopr ticket, and sets it to Quote Ready so the customer gets their link.
Photos of the device as it came in — pre-existing damage, condition, anything worth a record. These appear to the customer as soon as they upload. Remove one if it shouldn't be there.
Ticket
- RepairShopr ID
- 119573190
- Customer
- Brian
- Phone
- (253) 223-8006
- Primary issue
- MacBook - Audio issues
- RepairShopr status
- —
- TechSuite report
- Not detected
- Approval
- Not Approved
Customer portal link
https://status.thecomputerwarriors.com/repair/70037
RepairShopr sync log
A log of portal activity and RepairShopr sync for this ticket.
- status update
RepairShopr ticket status update requested: Quote Ready
- options published
Repair Options Published to Customer Portal 1. Recommended — $234.90 2. Minimum — $104.95 Customer notified: No
- update published
Published to the customer portal. Repair Portal Update Published Customer-facing status: Checked In Customer-facing diagnostic summary: During our diagnostics, we found that the speakers on this device have failed and should be replaced. We confirmed this by creating a test account to make sure the preference files and startup items aren't corrupted. Additionally, the Magic Mouse 2 is unable to connect to any device, via the USB-C connector or Bluetooth. This confirms the Mouse has failed and should be replaced. Customer-facing recommendation: (none) TechSuite report detected: No Diagnostic report visible to customer: No Customer notified: No
- portal created
Repair Status Portal created. Customer Repair Status URL: https://status.thecomputerwarriors.com/repair/70037 This page will be used for computer repair status updates, diagnostic summaries, repair recommendations, and customer approval tracking.