Ticket #70027
Bryan · Custom Build Rejecting Windows 11 Update
Update customer portal
Changes here are what the customer sees. The customer is only sent their link when you press Publish.
Prefilled from the ticket subject — clean it up to what the customer should see.
Options are shown to the customer as a ladder: your Recommended pick first, then the rest priciest to cheapest, with the Minimum last. Most options need no label at all — the price and your description carry them. Only one option should be Recommended.
Save stores your work on the customer portal without notifying anyone. Preview saves, then shows you exactly what the customer will see. Publish locks it in, posts the quote to the RepairShopr ticket, and sets it to Quote Ready so the customer gets their link.
Photos of the device as it came in — pre-existing damage, condition, anything worth a record. These appear to the customer as soon as they upload. Remove one if it shouldn't be there.
Ticket
- RepairShopr ID
- 119571656
- Customer
- Bryan
- Phone
- (910) 520-6121
- Primary issue
- Custom Build Rejecting Windows 11 Update
- RepairShopr status
- —
- TechSuite report
- Not detected
- Approval
- Approved
Customer portal link
https://status.thecomputerwarriors.com/repair/70027
RepairShopr sync log
A log of portal activity and RepairShopr sync for this ticket.
- status update
RepairShopr ticket status update requested: Customer Reply
- approval
Customer Approved Repair Through Portal Approved option: Minimum Approved price: $454.95 Customer-facing summary: We'll replace the failed drive with a new 2TB NVMe drive and install Windows fresh on it. This option does not include data recovery, so your computer will come back like a brand-new device, with none of your personal files on it. Approval timestamp: October 13, 2026 at 4:40 PM EDT Next recommended RepairShopr status: Customer Reply
- status update
RepairShopr ticket status update requested: Quote Ready
- options published
Repair Options Published to Customer Portal 1. Recommended — $804.95 2. Minimum — $454.95 3. None — $0.00 Customer notified: No
- update published
Published to the customer portal. Repair Portal Update Published Customer-facing status: Checked In Customer-facing diagnostic summary: 2TB WD Blue drive has completely failed. It cannot be accessed properly by the device or any external methods. Using a test drive with a clean install of Windows was able to test the rest of the device and everything else passed testing. Device would need a new drive with a clean install of Windows to get back up and going. If data was important on the original drive, we could open a case with our data recovery partner Gillware to see if they can retrieve any of the files off of the drive. Customer-facing recommendation: (none) TechSuite report detected: No Diagnostic report visible to customer: No Customer notified: No
- options published
Repair Options Published to Customer Portal 1. Recommended — $804.95 2. Minimum — $454.95 Customer notified: No
- update published
Saved to the customer portal (not published — RepairShopr not notified). Repair Portal Update Published Customer-facing status: Checked In Customer-facing diagnostic summary: 2TB WD Blue drive has completely failed. It cannot be accessed properly by the device or any external methods. Using a test drive with a clean install of Windows was able to test the rest of the device and everything else passed testing. Device would need a new drive with a clean install of Windows to get back up and going. If data was important on the original drive, we could open a case with our data recovery partner Gillware to see if they can retrieve any of the files off of the drive. Customer-facing recommendation: (none) TechSuite report detected: No Diagnostic report visible to customer: No Customer notified: No
- portal created
Repair Status Portal created. Customer Repair Status URL: https://status.thecomputerwarriors.com/repair/70027 This page will be used for computer repair status updates, diagnostic summaries, repair recommendations, and customer approval tracking.