Ticket #70023

Terry · hp laptop connected to wifi but no internet connection

Update customer portal

Changes here are what the customer sees. The customer is only sent their link when you press Publish.

Primary issue

Prefilled from the ticket subject — clean it up to what the customer should see.

Technician notes

Diagnostics report linkShow this report to the customer

Are we suggesting a Protection Plan?When checked, the customer sees a short explanation of why we're suggesting a Protection Plan, right under the diagnostics report.

Repair options (the quote)

Options are shown to the customer as a ladder: your Recommended pick first, then the rest priciest to cheapest, with the Minimum last. Most options need no label at all — the price and your description carry them. Only one option should be Recommended.

What you recommend

Save stores your work on the customer portal without notifying anyone. Preview saves, then shows you exactly what the customer will see. Publish locks it in, posts the quote to the RepairShopr ticket, and sets it to Quote Ready so the customer gets their link.

Documentation photos0/12

Photos of the device as it came in — pre-existing damage, condition, anything worth a record. These appear to the customer as soon as they upload. Remove one if it shouldn't be there.

Take photoChoose photos

Ticket

RepairShopr ID: 119557589
Customer: Terry
Phone: (910) 265-1896
Primary issue: hp laptop connected to wifi but no internet connection
RepairShopr status: —
TechSuite report: Not detected
Approval: Not Approved

Customer portal link

https://status.thecomputerwarriors.com/repair/70023

Open customer page →

RepairShopr sync log

A log of portal activity and RepairShopr sync for this ticket.

status updateOct 23, 12:02 PM

RepairShopr ticket status update requested: Customer Reply

customer messageOct 23, 12:02 PM

Customer replied via Repair Status Portal:

My friend has an external drive she would like to have the data transferred to. Is that that possible?

Received:
October 23, 2026 at 12:02 PM EDT
Ticket status set to: Customer Reply

status updateOct 23, 11:07 AM

RepairShopr ticket status update requested: Quote Ready

options publishedOct 23, 11:07 AM

Repair Options Published to Customer Portal
1. Recommended — $165.00
2. Minimum — $85.00
Customer notified:
No

update publishedOct 23, 11:07 AM

Published to the customer portal.
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
Once your device arrived on the desk, we confirmed that the Wi-Fi symbol was active, but your device was unable to access the internet or perform updates.  After replacing the Wi-Fi card, we saw no change in behavior, which confirms this would be a software issue. We attempted to get a connection with a wi-fi adapter, but we were still unable to access the internet. We installed a test drive with a fresh install of Windows 11 where we were able to connect to wi-fi and access the internet. This confirmed that your operating system is corrupt and we would need to perform a clean install to resolve this issue.
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No

portal createdOct 9, 4:49 PM

Repair Status Portal created.
Customer Repair Status URL:
https://status.thecomputerwarriors.com/repair/70023
This page will be used for computer repair status updates, diagnostic summaries, repair recommendations, and customer approval tracking.