Ticket #70021

Dandre · HP Omen Desktop Slowness Diagnostic

Update customer portal

Changes here are what the customer sees. The customer is only sent their link when you press Publish.

Primary issue

Prefilled from the ticket subject — clean it up to what the customer should see.

Technician notes

Diagnostics report linkShow this report to the customer

Are we suggesting a Protection Plan?When checked, the customer sees a short explanation of why we're suggesting a Protection Plan, right under the diagnostics report.

Repair options (the quote)

Options are shown to the customer as a ladder: your Recommended pick first, then the rest priciest to cheapest, with the Minimum last. Most options need no label at all — the price and your description carry them. Only one option should be Recommended.

What you recommend

Save stores your work on the customer portal without notifying anyone. Preview saves, then shows you exactly what the customer will see. Publish locks it in, posts the quote to the RepairShopr ticket, and sets it to Quote Ready so the customer gets their link.

Documentation photos0/12

Photos of the device as it came in — pre-existing damage, condition, anything worth a record. These appear to the customer as soon as they upload. Remove one if it shouldn't be there.

Take photoChoose photos

Ticket

RepairShopr ID: 119557088
Customer: Dandre
Phone: (201) 667-0867
Primary issue: HP Omen Desktop Slowness Diagnostic
RepairShopr status: —
TechSuite report: Not detected
Approval: Not Approved

Customer portal link

https://status.thecomputerwarriors.com/repair/70021

Open customer page →

RepairShopr sync log

A log of portal activity and RepairShopr sync for this ticket.

status updateOct 13, 4:03 PM

RepairShopr ticket status update requested: Quote Ready

options publishedOct 13, 4:03 PM

Repair Options Published to Customer Portal
1. Recommended — $249.95
Customer notified:
No

update publishedOct 13, 4:03 PM

Published to the customer portal.
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
Your HP Omen desktop's hard drive is failing, and this is making your computer slow and unresponsive. It also doesn't support Windows 11. Replacing the hard drive would speed your computer up, but it would only be a temporary fix, since Windows 10 is losing support.
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No

portal createdOct 9, 4:31 PM

Repair Status Portal created.
Customer Repair Status URL:
https://status.thecomputerwarriors.com/repair/70021
This page will be used for computer repair status updates, diagnostic summaries, repair recommendations, and customer approval tracking.