Ticket #70020

Michael · Custom build black screen

Update customer portal

Changes here are what the customer sees. The customer is only sent their link when you press Publish.

Primary issue

Prefilled from the ticket subject — clean it up to what the customer should see.

Technician notes

Diagnostics report linkShow this report to the customer

Are we suggesting a Protection Plan?When checked, the customer sees a short explanation of why we're suggesting a Protection Plan, right under the diagnostics report.

Repair options (the quote)

Options are shown to the customer as a ladder: your Recommended pick first, then the rest priciest to cheapest, with the Minimum last. Most options need no label at all — the price and your description carry them. Only one option should be Recommended.

What you recommend

Save stores your work on the customer portal without notifying anyone. Preview saves, then shows you exactly what the customer will see. Publish locks it in, posts the quote to the RepairShopr ticket, and sets it to Quote Ready so the customer gets their link.

Documentation photos0/12

Photos of the device as it came in — pre-existing damage, condition, anything worth a record. These appear to the customer as soon as they upload. Remove one if it shouldn't be there.

Take photoChoose photos

Ticket

RepairShopr ID: 119553265
Customer: Michael
Phone: (252) 503-3918
Primary issue: Custom build black screen
RepairShopr status: —
TechSuite report: Detected
Approval: Not Approved

Customer portal link

https://status.thecomputerwarriors.com/repair/70020

Open customer page →

RepairShopr sync log

A log of portal activity and RepairShopr sync for this ticket.

status updateOct 17, 3:59 PM

RepairShopr ticket status update requested: Quote Ready

options publishedOct 17, 3:59 PM

Repair Options Published to Customer Portal
1. Recommended — $649.90
2. None — $424.90
3. None — $309.95
4. Minimum — $105.00
Customer notified:
No

update publishedOct 17, 3:59 PM

Published to the customer portal.
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
We tested your memory (RAM), processor (CPU), and graphics card (GPU), and all are working fine. Your computer sometimes starts up to a setup screen instead of going into Windows normally, and we believe this is caused by the motherboard's startup software (BIOS) being severely outdated, from 2019. You also have a failing hard drive that is 99% full, which we believe is causing a lot of the freezing you get while using Windows. Your C-drive is still working but is showing early signs of wear and should be replaced soon. Some drivers are also missing, which keep your computer from using all of its hardware properly — for example, the driver for your wired internet connection is missing, so your computer can only connect using wi-fi right now, not through the wired connection.
Customer-facing recommendation:
(none)
TechSuite report detected:
Yes
Diagnostic report visible to customer:
Yes
Customer notified:
No

options publishedOct 17, 3:58 PM

Repair Options Published to Customer Portal
1. Recommended — $649.90
2. None — $424.90
3. None — $309.95
4. Minimum — $105.00
Customer notified:
No

update publishedOct 17, 3:58 PM

Saved to the customer portal (not published — RepairShopr not notified).
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
We tested your memory (RAM), processor (CPU), and graphics card (GPU), and all are working fine. Your computer sometimes starts up to a setup screen instead of going into Windows normally, and we believe this is caused by the motherboard's startup software being severely outdated, from 2019. You also have a failing hard drive that is 99% full, which we believe is causing a lot of the freezing you get while using Windows. Your C-drive is still working but is showing early signs of wear and should be replaced soon. Some drivers are also missing, which keep your computer from using all of its hardware properly — for example, the driver for your wired internet connection is missing, so your computer can only connect using wi-fi right now, not through the wired connection.
Customer-facing recommendation:
(none)
TechSuite report detected:
Yes
Diagnostic report visible to customer:
Yes
Customer notified:
No

update publishedOct 17, 2:07 PM

Saved to the customer portal (not published — RepairShopr not notified).
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
Testing your components revealed that your RAM, CPU, and GPU are working without issue. We have seen consistency issues with your computer occasionally booting to BIOS instead of Windows however we believe this to be caused by a severely outdated BIOS from 2019 on your motherboard. There is also a failing hard drive that is 99% full that we can attribute to causing a lot of the freezing while you're in Windows. You C-drive while still functional is also showing early signs of wear and should be replaced soon. There are also missing drivers that are keeping your operating system from taking advantage of all it's hardware, for example the LAN driver that controls the wired ethernet port is missing so your computer can't connect to wired internet and can currently only use wi-fi.
Customer-facing recommendation:
(none)
TechSuite report detected:
Yes
Diagnostic report visible to customer:
Yes
Customer notified:
No

portal createdOct 9, 2:50 PM

Repair Status Portal created.
Customer Repair Status URL:
https://status.thecomputerwarriors.com/repair/70020
This page will be used for computer repair status updates, diagnostic summaries, repair recommendations, and customer approval tracking.