Computer Warriors
Tickets/#70016

Ticket #70016

Zach · Custom Build - Crashing Issues

Update customer portal

Changes here are what the customer sees. The customer is only sent their link when you press Publish.

Prefilled from the ticket subject — clean it up to what the customer should see.

Repair options (the quote)

Options are shown to the customer as a ladder: your Recommended pick first, then the rest priciest to cheapest, with the Minimum last. Most options need no label at all — the price and your description carry them. Only one option should be Recommended.

What you recommend
$
What you recommend
$
The customer has already made a selection.

Save stores your work on the customer portal without notifying anyone. Preview saves, then shows you exactly what the customer will see. Publish locks it in, posts the quote to the RepairShopr ticket, and sets it to Quote Ready so the customer gets their link.

Documentation photos0/12

Photos of the device as it came in — pre-existing damage, condition, anything worth a record. These appear to the customer as soon as they upload. Remove one if it shouldn't be there.

Ticket

RepairShopr ID
119546771
Customer
Zach
Phone
(815) 347-5000
Primary issue
Custom Build - Crashing Issues
RepairShopr status
—
TechSuite report
Not detected
Approval
Approved

Customer portal link

https://status.thecomputerwarriors.com/repair/70016

Open customer page →

RepairShopr sync log

A log of portal activity and RepairShopr sync for this ticket.

  1. status update
    RepairShopr ticket status update requested: Customer Reply
  2. approval
    Customer Approved Repair Through Portal
Approved option:
Recommended
Approved price:
$394.85
Customer-facing summary:
We can install our Thermalrite Air cooler, along with upgrading your RAM from 16GB to 64GB of DDR5, as my current 64GB kit is $50 cheaper than my current 32GB kit due to the RAM inflation from AI. We would also install a GPU Anti-Sag bracket to level out your 7900XTX to help keep it level and stable during use and to help prevent any damage from said sag without over time. This option can be completed in 1 business day from approval.
Approval timestamp:
October 13, 2026 at 6:38 PM EDT
Next recommended RepairShopr status:
Customer Reply
  3. status update
    RepairShopr ticket status update requested: Quote Ready
  4. options published
    Repair Options Published to Customer Portal
1. Recommended — $394.85
2. Minimum — $164.90
Customer notified:
No
  5. update published
    Published to the customer portal.
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
Hello Zach, this is Anthony from The Computer Warriors. I wanted to reach out and let you know we have completed our checks on your device and have a final update for you. As we spoke earlier, we know at minimum you need a replacement cooler to replace the failing water-cooler in your system. We installed our air-cooler and ran all of our stress tests and had no crashing and found no other areas of issue with the unit hardware or software wise. Below I have options for repair with the air cooler, along with some optional upgrades to give the system more RAM as you currently only have a single 16GB stick in the unit running in single channel, where if we were to upgrade the RAM to two sticks, it can increase performance in most games. We would also recommend a GPU Anti-Sag bracket to keep your 7900XTX level and help prevent long term damage from the sag if one is not installed.
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No
  6. options published
    Repair Options Published to Customer Portal
1. Recommended — $394.85
2. Minimum — $164.90
Customer notified:
No
  7. update published
    Saved to the customer portal (not published — RepairShopr not notified).
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
Hello Zach, this is Anthony from The Computer Warriors. I wanted to reach out and let you know we have completed our checks on your device and have a final update for you. As we spoke earlier, we know at minimum you need a replacement cooler to replace the failing water-cooler in your system. We installed our air-cooler and ran all of our stress tests and had no crashing and found no other areas of issue with the unit hardware or software wise. Below I have options for repair with the air cooler, along with some optional upgrades to give the system more RAM as you currently only have a single 16GB stick in the unit running in single channel, where if we were to upgrade the RAM to two sticks, it can increase performance in most games. We would also recommend a GPU Anti-Sag bracket to keep your 7900XTX level and help prevent long term damage from the sag if one is not installed.
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No
  8. options published
    Repair Options Published to Customer Portal
1. Recommended — $394.85
2. Minimum — $164.90
Customer notified:
No
  9. update published
    Saved to the customer portal (not published — RepairShopr not notified).
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
Hello Zach, this is Anthony from The Computer Warriors. I wanted to reach out and let you know we have completed our checks on your device and have a final update for you. As we spoke earlier, we know at minimum you need a replacement cooler to replace the failing water-cooler in your system. We installed our air-cooler and ran all of our stress tests and had no crashing and found no other areas of issue with the unit hardware or software wise. Below I have options for repair with the air cooler, along with some optional upgrades to give the system more RAM as you currently only have a single 16GB stick in the unit running in single channel, where if we were to upgrade the RAM to two sticks, it can increase performance in most games. We would also recommend a GPU Anti-Sag bracket to keep your 7900XTX level and help prevent long term damage from the sag if one is not installed.
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No
  10. options published
    Repair Options Published to Customer Portal
1. Recommended — $394.85
2. Minimum — $164.90
Customer notified:
No
  11. update published
    Saved to the customer portal (not published — RepairShopr not notified).
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
Hello Zach, this is Anthony from The Computer Warriors. I wanted to reach out and let you know we have completed our checks on your device and have a final update for you. As we spoke earlier, we know at minimum you need a replacement cooler to replace the failing water-cooler in your system. We installed our air-cooler and ran all of our stress tests and had no crashing and found no other areas of issue with the unit hardware or software wise. Below I have options for repair with the air cooler, along with some optional upgrades to give the system more RAM as you currently only have a single 16GB stick in the unit running in single channel, where if we were to upgrade the RAM to two sticks, it can increase performance in most games. We would also recommend a GPU Anti-Sag bracket to keep your 7900XTX level and help prevent
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No
  12. options published
    Repair Options Published to Customer Portal
1. Recommended — $394.85
2. Minimum — $164.90
Customer notified:
No
  13. update published
    Saved to the customer portal (not published — RepairShopr not notified).
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
Hello Zach, this is Anthony from The Computer Warriors. I wanted to reach out and let you know we have completed our checks on your device and have a final update for you. As we spoke earlier, we know at minimum you need a replacement cooler to replace the failing water-cooler in your system. We installed our air-cooler and ran all of our stress tests and had no crashing and found no other areas of issue with the unit hardware or software wise. Below I have options for repair with the air cooler, along with some optional upgrades to give the system more RAM as you currently only have a single 16GB stick in the unit running in single channel, where if we were to upgrade the RAM to two sticks, it can increase performance in most games. We would also recommend a GPU Anti-Sag bracket to keep your 7900XTX level and help prevent
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No
  14. portal created
    Repair Status Portal created.
Customer Repair Status URL:
https://status.thecomputerwarriors.com/repair/70016
This page will be used for computer repair status updates, diagnostic summaries, repair recommendations, and customer approval tracking.