Computer Warriors
Tickets/#70015

Ticket #70015

Marcos · Lenovo Laptop C Port Issues

Update customer portal

Changes here are what the customer sees. The customer is only sent their link when you press Publish.

Prefilled from the ticket subject — clean it up to what the customer should see.

Repair options (the quote)

Options are shown to the customer as a ladder: your Recommended pick first, then the rest priciest to cheapest, with the Minimum last. Most options need no label at all — the price and your description carry them. Only one option should be Recommended.

What you recommend
$
What you recommend
$

Save stores your work on the customer portal without notifying anyone. Preview saves, then shows you exactly what the customer will see. Publish locks it in, posts the quote to the RepairShopr ticket, and sets it to Quote Ready so the customer gets their link.

Documentation photos0/12

Photos of the device as it came in — pre-existing damage, condition, anything worth a record. These appear to the customer as soon as they upload. Remove one if it shouldn't be there.

Ticket

RepairShopr ID
119545061
Customer
Marcos
Phone
(786) 797-5994
Primary issue
Lenovo Laptop C Port Issues
RepairShopr status
—
TechSuite report
Not detected
Approval
Not Approved

Customer portal link

https://status.thecomputerwarriors.com/repair/70015

Open customer page →

RepairShopr sync log

A log of portal activity and RepairShopr sync for this ticket.

  1. status update
    RepairShopr ticket status update requested: Quote Ready
  2. options published
    Repair Options Published to Customer Portal
1. Recommended — $499.95
2. None — $399.95
Customer notified:
No
  3. update published
    Published to the customer portal.
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
Hello Marcos, this is Anthony from The Computer Warriors. I have taken a look at your Lenovo laptop for the damaged USB-C ports on the unit. Upon my inspection I found that one port is completely removed from the board, which you mentioned during check-in and the other port is still attached, but it looks to only be by the anchor legs. The first port that is removed from the board has over 10 ripped traces, and none of them have partial pads or vias behind them to attach a wire to create a new pad to. With this port being so bad, I can make a good estimation that the other port will be the exact same way. I cannot get schematics from Lenovo for this motherboard to see where any of those traces may go in order to attempt to rebuild them. Below I have two options for repair of the unit.
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No
  4. options published
    Repair Options Published to Customer Portal
1. Recommended — $499.95
2. None — $399.95
Customer notified:
No
  5. update published
    Saved to the customer portal (not published — RepairShopr not notified).
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
Hello Marcos, this is Anthony from The Computer Warriors. I have taken a look at your Lenovo laptop for the damaged USB-C ports on the unit. Upon my inspection I found that one port is completely removed from the board, which you mentioned during check-in and the other port is still attached, but it looks to only be by the anchor legs. The first port that is removed from the board has over 10 ripped traces, and none of them have partial pads or vias behind them to attach a wire to create a new pad to. With this port being so bad, I can make a good estimation that the other port will be the exact same way. I cannot get schematics from Lenovo for this motherboard to see where any of those traces may go in order to attempt to rebuild them. Below I have two options for repair of the unit.
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No
  6. options published
    Repair Options Published to Customer Portal
1. Recommended — $499.95
2. None — $399.95
Customer notified:
No
  7. update published
    Saved to the customer portal (not published — RepairShopr not notified).
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
Hello Marcos, this is Anthony from The Computer Warriors. I have taken a look at your Lenovo laptop for the damaged USB-C ports on the unit. Upon my inspection I found that one port is completely removed from the board, which you mentioned during check-in and the other port is still attached, but it looks to only be by the anchor legs. The first port that is removed from the board has over 10 ripped traces, and none of them have partial pads or vias behind them to attach a wire to create a new pad to. With this port being so bad, I can make a good estimation that the other port will be the exact same way. I cannot get schematics from Lenovo for this motherboard to see where any of those traces may go in order to attempt to rebuild them. Below I have two options for repair of the unit.
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No
  8. portal created
    Repair Status Portal created.
Customer Repair Status URL:
https://status.thecomputerwarriors.com/repair/70015
This page will be used for computer repair status updates, diagnostic summaries, repair recommendations, and customer approval tracking.