Computer Warriors
Tickets/#70006

Ticket #70006

Alex · Asus no boot device

Update customer portal

Changes here are what the customer sees. The customer is only sent their link when you press Publish.

Prefilled from the ticket subject — clean it up to what the customer should see.

Repair options (the quote)

Options are shown to the customer as a ladder: your Recommended pick first, then the rest priciest to cheapest, with the Minimum last. Most options need no label at all — the price and your description carry them. Only one option should be Recommended.

What you recommend
$
The customer has already made a selection.

Save stores your work on the customer portal without notifying anyone. Preview saves, then shows you exactly what the customer will see. Publish locks it in, posts the quote to the RepairShopr ticket, and sets it to Quote Ready so the customer gets their link.

Documentation photos0/12

Photos of the device as it came in — pre-existing damage, condition, anything worth a record. These appear to the customer as soon as they upload. Remove one if it shouldn't be there.

Ticket

RepairShopr ID
119517329
Customer
Alex
Phone
(717) 802-0703
Primary issue
Asus no boot device
RepairShopr status
—
TechSuite report
Not detected
Approval
Approved

Customer portal link

https://status.thecomputerwarriors.com/repair/70006

Open customer page →

RepairShopr sync log

A log of portal activity and RepairShopr sync for this ticket.

  1. status update
    RepairShopr ticket status update requested: Customer Reply
  2. approval
    Customer Approved Repair Through Portal
Approved option:
Recommended
Approved price:
$234.95
Customer-facing summary:
We'll replace the existing SSD (the drive that stores your files and runs your operating system) with a new one we have on hand. We'll also install your operating system fresh, along with all the updates and software it needs to run properly.
Approval timestamp:
October 10, 2026 at 2:15 PM EDT
Next recommended RepairShopr status:
Customer Reply
  3. status update
    RepairShopr ticket status update requested: Quote Ready
  4. options published
    Repair Options Published to Customer Portal
1. Recommended — $234.95
Customer notified:
No
  5. update published
    Published to the customer portal.
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
When we opened up your laptop, we found that a failed drive is the only issue it's suffering from. Your battery is holding less of a charge than it should, but it doesn't need to be replaced just yet. We tested your graphics card, processor, and RAM (memory), and all of these parts are functioning normally. Unfortunately, the files on your SSD (your solid-state drive, which stores all your data) are beyond our ability to recover.
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No
  6. options published
    Repair Options Published to Customer Portal
1. Recommended — $234.95
Customer notified:
No
  7. update published
    Saved to the customer portal (not published — RepairShopr not notified).
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
When we opened up your laptop, we found that a failed drive is the only issue it's suffering from. Your battery is holding less of a charge than it should, but it doesn't need to be replaced just yet. We tested your graphics card, processor, and RAM (memory), and all of these parts are functioning normally. Unfortunately, the files on your SSD (your solid-state drive, which stores all your data) are beyond our ability to recover.
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No
  8. options published
    Repair Options Published to Customer Portal
1. Recommended — $234.95
Customer notified:
No
  9. update published
    Saved to the customer portal (not published — RepairShopr not notified).
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
When we opened up your laptop, we found that a failed drive is the only issue it's suffering from. Your battery is holding less of a charge than it should, but it doesn't need to be replaced just yet. We tested your graphics card, processor, and RAM (memory), and all of these parts are functioning normally. Unfortunately, the files on your SSD (your solid-state drive, which stores all your data) are beyond our ability to recover.
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No
  10. portal created
    Repair Status Portal created.
Customer Repair Status URL:
https://status.thecomputerwarriors.com/repair/70006
This page will be used for computer repair status updates, diagnostic summaries, repair recommendations, and customer approval tracking.