Computer Warriors
Tickets/#70005

Ticket #70005

Michael · MSI laptop - liquid spill

Update customer portal

Changes here are what the customer sees. The customer is only sent their link when you press Publish.

Prefilled from the ticket subject — clean it up to what the customer should see.

Repair options (the quote)

Options are shown to the customer as a ladder: your Recommended pick first, then the rest priciest to cheapest, with the Minimum last. Most options need no label at all — the price and your description carry them. Only one option should be Recommended.

What you recommend
$
What you recommend
$
The customer has already made a selection.

Save stores your work on the customer portal without notifying anyone. Preview saves, then shows you exactly what the customer will see. Publish locks it in, posts the quote to the RepairShopr ticket, and sets it to Quote Ready so the customer gets their link.

Documentation photos0/12

Photos of the device as it came in — pre-existing damage, condition, anything worth a record. These appear to the customer as soon as they upload. Remove one if it shouldn't be there.

Ticket

RepairShopr ID
119517218
Customer
Michael
Phone
(201) 419-4755
Primary issue
MSI laptop - liquid spill
RepairShopr status
—
TechSuite report
Not detected
Approval
Approved

Customer portal link

https://status.thecomputerwarriors.com/repair/70005

Open customer page →

RepairShopr sync log

A log of portal activity and RepairShopr sync for this ticket.

  1. status update
    RepairShopr ticket status update requested: Customer Reply
  2. approval
    Customer Approved Repair Through Portal
Approved option:
None
Approved price:
$0.00
Customer-facing summary:
First option is to send your device to a trusted board repair specialist. The turnaround time for this repair would be 1 to 2 weeks and the price for this repair, including your deposit, would range from 350-450 before tax at pickup. Since this is not a guaranteed fix, if we were to send this out and they were unable to fix this issue, you would not incur any additional charges.
Approval timestamp:
October 22, 2026 at 12:18 PM EDT
Next recommended RepairShopr status:
Customer Reply
  3. status update
    RepairShopr ticket status update requested: Quote Ready
  4. options published
    Repair Options Published to Customer Portal
1. None — $1,049.95
2. None — $0.00
Customer notified:
No
  5. update published
    Published to the customer portal.
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
As soon as the device got on the desk, we removed the bottom casing to inspect the board for any remaining liquid or corrosion. Once, we disassembled the board to inspect the underside, we found multiple traces of corrosion along the board. We attempted to turn on the device, but the behavior did not change. This would confirm the liquid damaged the board and it's unable to turn on. This board would need to be replaced or sent to our board specialist for an attempt at repair.
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No
  6. portal created
    Repair Status Portal created.
Customer Repair Status URL:
https://status.thecomputerwarriors.com/repair/70005
This page will be used for computer repair status updates, diagnostic summaries, repair recommendations, and customer approval tracking.