Ticket #70004
Philip · HP Overheating sand Software issues
Update customer portal
Changes here are what the customer sees. The customer is only sent their link when you press Publish.
Prefilled from the ticket subject — clean it up to what the customer should see.
Options are shown to the customer as a ladder: your Recommended pick first, then the rest priciest to cheapest, with the Minimum last. Most options need no label at all — the price and your description carry them. Only one option should be Recommended.
Save stores your work on the customer portal without notifying anyone. Preview saves, then shows you exactly what the customer will see. Publish locks it in, posts the quote to the RepairShopr ticket, and sets it to Quote Ready so the customer gets their link.
Photos of the device as it came in — pre-existing damage, condition, anything worth a record. These appear to the customer as soon as they upload. Remove one if it shouldn't be there.
Ticket
- RepairShopr ID
- 119513441
- Customer
- Philip
- Phone
- (910) 799-6019
- Primary issue
- HP Overheating sand Software issues
- RepairShopr status
- —
- TechSuite report
- Not detected
- Approval
- Not Approved
Customer portal link
https://status.thecomputerwarriors.com/repair/70004
RepairShopr sync log
A log of portal activity and RepairShopr sync for this ticket.
- status update
RepairShopr ticket status update requested: Quote Ready
- options published
Repair Options Published to Customer Portal 1. Recommended — $294.95 2. Minimum — $294.95 Customer notified: No
- update published
Published to the customer portal. Repair Portal Update Published Customer-facing status: Checked In Customer-facing diagnostic summary: Your storage drive — where all your files and Windows are stored — has failed completely. It can't be read by your computer or by any other device we connected it to. We also tested your HP using a separate drive with a fresh install of Windows. We were unable to make the overheating happen again, and your HP otherwise passed all of our testing. To get your HP working again, you'll need a new storage drive along with a fresh install of Windows. If the data on the old drive is important to you, we can open a case with Gillware, a data recovery service we partner with, to see if they're able to retrieve it. Customer-facing recommendation: (none) TechSuite report detected: No Diagnostic report visible to customer: No Customer notified: No
- portal created
Repair Status Portal created. Customer Repair Status URL: https://status.thecomputerwarriors.com/repair/70004 This page will be used for computer repair status updates, diagnostic summaries, repair recommendations, and customer approval tracking.