Computer Warriors
Tickets/#70003

Ticket #70003

Carl · Lenovo Power/Boot Issues

Update customer portal

Changes here are what the customer sees. The customer is only sent their link when you press Publish.

Prefilled from the ticket subject — clean it up to what the customer should see.

Repair options (the quote)

Options are shown to the customer as a ladder: your Recommended pick first, then the rest priciest to cheapest, with the Minimum last. Most options need no label at all — the price and your description carry them. Only one option should be Recommended.

What you recommend
$
What you recommend
$
The customer has already made a selection.

Save stores your work on the customer portal without notifying anyone. Preview saves, then shows you exactly what the customer will see. Publish locks it in, posts the quote to the RepairShopr ticket, and sets it to Quote Ready so the customer gets their link.

Documentation photos0/12

Photos of the device as it came in — pre-existing damage, condition, anything worth a record. These appear to the customer as soon as they upload. Remove one if it shouldn't be there.

Ticket

RepairShopr ID
119510551
Customer
Carl
Phone
(978) 559-9937
Primary issue
Lenovo Power/Boot Issues
RepairShopr status
—
TechSuite report
Not detected
Approval
Approved

Customer portal link

https://status.thecomputerwarriors.com/repair/70003

Open customer page →

RepairShopr sync log

A log of portal activity and RepairShopr sync for this ticket.

  1. options published
    Repair Options Published to Customer Portal
1. Recommended — $69.95
2. None — $0.00
Customer notified:
No
  2. update published
    Saved to the customer portal (not published — RepairShopr not notified).
Repair Portal Update Published
Customer-facing status:
Approved
Customer-facing diagnostic summary:
When your laptop arrived, it was turning itself on and off repeatedly, just as you described. We found that the power button was physically stuck down, which made the computer think the button was being held constantly, causing it to keep cycling on and off. We freed the button and cleaned around it, and the laptop now turns on normally and starts up into Windows without any problems. The crack in the screen is cosmetic only and does not affect how the laptop works. Once we could run our full tests, we found that one of the cooling fans is making a grinding noise, a sign the fan's internal bearing is failing and that the fan could stop working soon.
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No
  3. status update
    RepairShopr ticket status update requested: Customer Reply
  4. approval
    Customer Approved Repair Through Portal
Approved option:
Recommended
Approved price:
$69.95
Customer-facing summary:
We'll replace the failing fan in your laptop with a new one. Since the fans are sold as sets, we'll replace both fans at the same time. Parts take 3-5 business days to arrive after you approve the repair, and we'll install and test them within 48 hours of the parts arriving.
Approval timestamp:
October 12, 2026 at 8:24 PM EDT
Next recommended RepairShopr status:
Customer Reply
  5. status update
    RepairShopr ticket status update requested: Quote Ready
  6. options published
    Repair Options Published to Customer Portal
1. Recommended — $69.95
2. None — $0.00
Customer notified:
No
  7. update published
    Published to the customer portal.
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
When your laptop arrived, it was turning itself on and off repeatedly, just as you described. We found that the power button was physically stuck down, which made the computer think the button was being held constantly, causing it to keep cycling on and off. We freed the button and cleaned around it, and the laptop now turns on normally and starts up into Windows without any problems. The crack in the screen is cosmetic only and does not affect how the laptop works. Once we could run our full tests, we found that one of the cooling fans is making a grinding noise, a sign the fan's internal bearing is failing and that the fan could stop working soon.
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No
  8. portal created
    Repair Status Portal created.
Customer Repair Status URL:
https://status.thecomputerwarriors.com/repair/70003
This page will be used for computer repair status updates, diagnostic summaries, repair recommendations, and customer approval tracking.