Ticket #69988

Hayden · HP Envy Screen Pop

Update customer portal

Changes here are what the customer sees. The customer is only sent their link when you press Publish.

Primary issue

Prefilled from the ticket subject — clean it up to what the customer should see.

Technician notes

Hello Hayden, this is Anthony from The Computer Warriors. We have completed our checks on your device. We have determined your laptop will need a hinge up assembly to repair the damage to your laptop. Your device currently has hinge separation from the lid portion of the unit which has also pushed the internal display away from the lid and damaged multiple securing clips on the frame of the display. With this clips on the frame of the display being damaged, the screen would never secure itself to a new lid properly and that frame on the screen cannot be replaced easily and most likely will damage the display itself if it was attempted. We did go through and run the rest of our tests on the system to confirm no other hardware or software related issues with the unit. We did not find any other issues with the unit hardware or software wise, but we did find the unit only has 8GB of RAM, and is using anywhere between 5.5GB up to 6.2GB at idle without anything extra open in the background. We have repair options listed below to repair your damaged screen assembly and also upgrade the RAM from 8GB to 16GB.

Diagnostics report linkShow this report to the customer

Are we suggesting a Protection Plan?When checked, the customer sees a short explanation of why we're suggesting a Protection Plan, right under the diagnostics report.

Repair options (the quote)

Options are shown to the customer as a ladder: your Recommended pick first, then the rest priciest to cheapest, with the Minimum last. Most options need no label at all — the price and your description carry them. Only one option should be Recommended.

What you recommend

Save stores your work on the customer portal without notifying anyone. Preview saves, then shows you exactly what the customer will see. Publish locks it in, posts the quote to the RepairShopr ticket, and sets it to Quote Ready so the customer gets their link.

Documentation photos0/12

Photos of the device as it came in — pre-existing damage, condition, anything worth a record. These appear to the customer as soon as they upload. Remove one if it shouldn't be there.

Take photoChoose photos

Ticket

RepairShopr ID: 119428413
Customer: Hayden
Phone: (919) 801-7019
Primary issue: HP Envy Screen Pop
RepairShopr status: —
TechSuite report: Not detected
Approval: Not Approved

Customer portal link

https://status.thecomputerwarriors.com/repair/69988

Open customer page →

RepairShopr sync log

A log of portal activity and RepairShopr sync for this ticket.

status updateOct 9, 1:14 PM

RepairShopr ticket status update requested: Quote Ready

options publishedOct 9, 1:14 PM

Repair Options Published to Customer Portal
1. Recommended — $614.85
2. Minimum — $534.95
3. None — $0.00
Customer notified:
No

update publishedOct 9, 1:14 PM

Published to the customer portal.
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
Hello Hayden, this is Anthony from The Computer Warriors. We have completed our checks on your device. We have determined your laptop will need a hinge up assembly to repair the damage to your laptop. Your device currently has hinge separation from the lid portion of the unit which has also pushed the internal display away from the lid and damaged multiple securing clips on the frame of the display. With this clips on the frame of the display being damaged, the screen would never secure itself to a new lid properly and that frame on the screen cannot be replaced easily and most likely will damage the display itself if it was attempted. We did go through and run the rest of our tests on the system to confirm no other hardware or software related issues with the unit. We did not find any other issues with the unit hardware or software wise, but we did find the unit only has 8GB of RAM, and is using anywhere between 5.5GB up to 6.2GB at idle without anything extra open in the background. We have repair options listed below to repair your damaged screen assembly and also upgrade the RAM from 8GB to 16GB.
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No

options publishedOct 9, 1:13 PM

Repair Options Published to Customer Portal
1. Recommended — $614.85
2. Minimum — $534.95
3. None — $0.00
Customer notified:
No

update publishedOct 9, 1:13 PM

Saved to the customer portal (not published — RepairShopr not notified).
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
Hello Hayden, this is Anthony from The Computer Warriors. We have completed our checks on your device. We have determined your laptop will need a hinge up assembly to repair the damage to your laptop. Your device currently has hinge separation from the lid portion of the unit which has also pushed the internal display away from the lid and damaged multiple securing clips on the frame of the display. With this clips on the frame of the display being damaged, the screen would never secure itself to a new lid properly and that frame on the screen cannot be replaced easily and most likely will damage the display itself if it was attempted. We did go through and run the rest of our tests on the system to confirm no other hardware or software related issues with the unit. We did not find any other issues with the unit hardware or software wise, but we did find the unit only has 8GB of RAM, and is using anywhere between 5.5GB up to 6.2GB at idle without anything extra open in the background. We have repair options listed below to repair your damaged screen assembly and also upgrade the RAM from 8GB to 16GB.
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No

options publishedOct 9, 1:13 PM

Repair Options Published to Customer Portal
1. Recommended — $614.85
2. Minimum — $534.95
3. None — $0.00
Customer notified:
No

update publishedOct 9, 1:13 PM

Saved to the customer portal (not published — RepairShopr not notified).
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
Hello Hayden, this is Anthony from The Computer Warriors. We have completed our checks on your device. We have determined your laptop will need a hinge up assembly to repair the damage to your laptop. Your device currently has hinge separation from the lid portion of the unit which has also pushed the internal display away from the lid and damaged multiple securing clips on the frame of the display. With this clips on the frame of the display being damaged, the screen would never secure itself to a new lid properly and that frame on the screen cannot be replaced easily and most likely will damage the display itself if it was attempted. We did go through and run the rest of our tests on the system to confirm no other hardware or software related issues with the unit. We did not find any other issues with the unit hardware or software wise, but we did find the unit only has 8GB of RAM, and is using anywhere between 5.5GB up to 6.2GB at idle without anything extra open in the background. We have repair options listed below to repair your damaged screen assembly and also upgrade the RAM from 8GB to 16GB.
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No

portal createdOct 7, 10:08 AM

Repair Status Portal created.
Customer Repair Status URL:
https://status.thecomputerwarriors.com/repair/69988
This page will be used for computer repair status updates, diagnostic summaries, repair recommendations, and customer approval tracking.