Ticket #69983

Christian · Lenovo Hinge/screen repair

Update customer portal

Changes here are what the customer sees. The customer is only sent their link when you press Publish.

Primary issue

Prefilled from the ticket subject — clean it up to what the customer should see.

Technician notes

Diagnostics report linkShow this report to the customer

Are we suggesting a Protection Plan?When checked, the customer sees a short explanation of why we're suggesting a Protection Plan, right under the diagnostics report.

Repair options (the quote)

Options are shown to the customer as a ladder: your Recommended pick first, then the rest priciest to cheapest, with the Minimum last. Most options need no label at all — the price and your description carry them. Only one option should be Recommended.

What you recommend

Save stores your work on the customer portal without notifying anyone. Preview saves, then shows you exactly what the customer will see. Publish locks it in, posts the quote to the RepairShopr ticket, and sets it to Quote Ready so the customer gets their link.

Documentation photos0/12

Photos of the device as it came in — pre-existing damage, condition, anything worth a record. These appear to the customer as soon as they upload. Remove one if it shouldn't be there.

Take photoChoose photos

Ticket

RepairShopr ID: 119397125
Customer: Christian
Phone: (252) 933-9457
Primary issue: Lenovo Hinge/screen repair
RepairShopr status: —
TechSuite report: Detected
Approval: Not Approved

Customer portal link

https://status.thecomputerwarriors.com/repair/69983

Open customer page →

RepairShopr sync log

A log of portal activity and RepairShopr sync for this ticket.

status updateOct 14, 9:48 AM

RepairShopr ticket status update requested: Quote Ready

options publishedOct 14, 9:48 AM

Repair Options Published to Customer Portal
1. Recommended — $614.95
Customer notified:
No

update publishedOct 14, 9:48 AM

Published to the customer portal.
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
Testing your laptop showed that outside of the damage to the screen and the lid, the rest of the device works perfectly. Your battery and storage are healthy, and your operating system shows no signs of problems.
Customer-facing recommendation:
(none)
TechSuite report detected:
Yes
Diagnostic report visible to customer:
Yes
Customer notified:
No

options publishedOct 14, 9:48 AM

Repair Options Published to Customer Portal
1. Recommended — $614.95
Customer notified:
No

update publishedOct 14, 9:48 AM

Saved to the customer portal (not published — RepairShopr not notified).
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
Testing your laptop showed that outside of the damage to the screen and the lid, the rest of the device works perfectly. Your battery and storage are healthy, and your operating system shows no signs of problems.
Customer-facing recommendation:
(none)
TechSuite report detected:
Yes
Diagnostic report visible to customer:
Yes
Customer notified:
No

portal createdOct 6, 2:46 PM

Repair Status Portal created.
Customer Repair Status URL:
https://status.thecomputerwarriors.com/repair/69983
This page will be used for computer repair status updates, diagnostic summaries, repair recommendations, and customer approval tracking.