Computer Warriors
Tickets/#69981

Ticket #69981

Diane · Asus Virus Check

Update customer portal

Changes here are what the customer sees. The customer is only sent their link when you press Publish.

Prefilled from the ticket subject — clean it up to what the customer should see.

Repair options (the quote)

Options are shown to the customer as a ladder: your Recommended pick first, then the rest priciest to cheapest, with the Minimum last. Most options need no label at all — the price and your description carry them. Only one option should be Recommended.

What you recommend
$
What you recommend
$
The customer has already made a selection.

Save stores your work on the customer portal without notifying anyone. Preview saves, then shows you exactly what the customer will see. Publish locks it in, posts the quote to the RepairShopr ticket, and sets it to Quote Ready so the customer gets their link.

Documentation photos0/12

Photos of the device as it came in — pre-existing damage, condition, anything worth a record. These appear to the customer as soon as they upload. Remove one if it shouldn't be there.

Ticket

RepairShopr ID
119391108
Customer
Diane
Phone
(910) 353-8604
Primary issue
Asus Virus Check
RepairShopr status
—
TechSuite report
Not detected
Approval
Approved

Customer portal link

https://status.thecomputerwarriors.com/repair/69981

Open customer page →

RepairShopr sync log

A log of portal activity and RepairShopr sync for this ticket.

  1. status update
    RepairShopr ticket status update requested: Customer Reply
  2. approval
    Customer selected a Protection Plan with their repair: Platinum — $19.95/mo. Collect at pickup: $64.95 repair + $25.00 one-time setup + $19.95 first plan payment (monthly) = $109.90 total.
  3. approval
    Customer Approved Repair Through Portal
Approved option:
Recommended
Approved price:
$64.95
Customer-facing summary:
In addition to cleaning up the PUP's, we noticed that your battery is drastically below the recommended health threshold. Replacing this battery would help increase the amount of time you can use the laptop while it's off of the charger.
Approval timestamp:
October 21, 2026 at 11:23 AM EDT
Next recommended RepairShopr status:
Customer Reply
  4. status update
    RepairShopr ticket status update requested: Quote Ready
  5. options published
    Repair Options Published to Customer Portal
1. Recommended — $64.95
2. Minimum — $0.00
Customer notified:
No
  6. update published
    Published to the customer portal.
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
During our diagnostics, we found a few Potentially Unwanted Programs, all of them related to a program called BlazeBrowser. Programs like these try to disguise themselves as legitimate security browsers while serving malicious ads and intrusive pop-ups to users that download it.  Additionally, we noticed your battery is way below the health threshold and should be replaced to help increase the life of the device while it's off of the charger. Lastly, you mentioned you were interested in setting up a protection plan. Below, we'll have some suggestions for you.
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No
  7. portal created
    Repair Status Portal created.
Customer Repair Status URL:
https://status.thecomputerwarriors.com/repair/69981
This page will be used for computer repair status updates, diagnostic summaries, repair recommendations, and customer approval tracking.