Ticket #69977

Austin · Friends Custom Build Boot Issues

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Primary issue

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Technician notes

Hello Austin, this is Anthony from The Computer Warriors. I wanted to reach out and let you know we have completed our tests of the system you dropped off and have found multiple areas of issue in the system. I want to let you know this is going to be a lot of information, so I am going to do my best to simplify it and make it as easy to understand as possible for everyone. When first testing your system the device would turn on, but not show display we saw it was hanging on VGA during the startup process. This means the system could not detect the GPU installed in the system, so it would just hang there until the system was powered off and turned back on and it would cycle that same error. I laid the system flat on it's side thinking that maybe there is some strain on the GPU making it not get detected but that did not work either. We then removed the card from the system and installed our tester card, which worked and allowed the system to POST and then boot into Windows without any issues. We then put your RTX 3070 in our test bench and the system POST'd without issue and we ran a stress test on the 3070 to verify it's function and after 45 minutes, we had no issues. We ran our diagnostic test software on your device with our testing card in the system and it completed the test but reported that two of the 4 internal storage drives are in failure stages. The first being the 1TB Seagate hard drive, it is failing and should be replaced but looks to have no real data on the drive as it reports 0% space used, so if anything is on there, it's not a lot to register it really taking up space. The second drive failing is the Sunbow 1TB SSD that has all the games stored on it, this drive has failed SMART tests in the past and our software suggest replacing it as soon as possible. The second Sunbow drive tests okay and has only 5GB of data on it, and with it being the same brand, I would expect it to fail as well if it is used and filled up like the previous drive has been. So we'd highly recommend not using it in the system. As after some research it looks like Sunbow are a Chinese based maker of the drive using lower quality components, which typically makes them cheaper but also more likely to fail early. Lastly the 256GB NVMe SSD that is the C: drive is healthy and is okay and it 66% full. After completing those tests, I then put your RTX 3070 back in your system and tested again to see if it would power on and the system would just power on and right off. I tried this with the unit standing up and laying down, and nothing would change. I pulled the card from the system and tried again, and the system powered on. This started to lead me to believe the motherboard was an intermittent issue with some cards, as we have seen that in the past. I decided to pull out our 1000W testing power supply just to rule out that the card was not getting enough power from the current PSU at startup, and I was able to power the system without any issues with our 1000W testing unit. This is with the system standing up and laying down, multiple full shutdowns, and restarts and the system had no issues powering on at all. We saw the brand of your current PSU is Seagotep, and they are a prominent inexpensive brand, and we typically see those in lower powered systems or from cheaper pre-builts to keep costs down. Most likely the PSU is not able to supply the instant current draw the 3070 is needing during the startup process all the time. That is why sometimes it would work, and sometimes it wouldn't So with all this coming together, the system really needs some work to get into a stable and working condition, and it may almost be better to replace the system as a whole that to repair this one.  But I will give you some options for repair of this system listed below. Also all failing parts would be provided back to you if you wanted them.

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Repair options (the quote)

Options are shown to the customer as a ladder: your Recommended pick first, then the rest priciest to cheapest, with the Minimum last. Most options need no label at all — the price and your description carry them. Only one option should be Recommended.

What you recommend

We would suggest upgrading the 256GB SSD to a full fledged 2TB NVMe SSD to allow you to store a lot of your more played games on the main drive, we would clone all of the data from the 256GB to the 2TB, then we could also add in a Teamgroup 1TB SSD to be a secondary drive for less played games or extra storage for the system for items not accessed all the time. We would also install a new 750W Corsair modular power supply to replace the current 700W Seagotep PSU to give the system a quality brand unit that is gold rated and should allow you to upgrade the system with newer parts down the line without needing to replace it. You would need to reinstall any games or programs onto the 2TB drive that were stored on the failing 1TB Sunbow drive as they most likely will not transfer over, but we could attempt to do so. This process would take somewhere between 1 to 3 business days total as it just depends on how quickly the clone happens and then if we can move the games from the 1TB Sunbow to the 2TB or not. If you rather just reinstall those games and not have us attempt to transfer them, then we're looking at about 1 business day, maybe stretching into 2 business days total for this repair option. This would also include a GPU Anti-Sag bracket to keep the GPU level during it's lifetime and help support it during moving from one place to another.

What you recommend

We would suggest upgrading the 256GB SSD to a full fledged 2TB NVMe SSD to allow you to store a lot of your more played games on the main drive, we would clone all of the data from the 256GB to the 2TB and the 2TB would become the main drive for any and all data on the system. With a 2TB drive you would end up with about 500GB/600GB of free space with all your current games and software installed. We would also install a new 750W Corsair modular power supply to replace the current 700W Seagotep PSU to give the system a quality brand unit that is gold rated and should allow you to upgrade the system with newer parts down the line without needing to replace it. You would need to reinstall any games or programs onto the 2TB drive that were stored on the failing 1TB Sunbow drive as they most likely will not transfer over, but we could attempt to do so. This process would take somewhere between 1 to 3 business days total as it just depends on how quickly the clone happens and then if we can move the games from the 1TB Sunbow to the 2TB or not. If you rather just reinstall those games and not have us attempt to transfer them, then we're looking at about 1 business day, maybe stretching into 2 business days total for this repair option. This would also include a GPU Anti-Sag bracket to keep the GPU level during it's lifetime and help support it during moving from one place to another.

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Ticket

RepairShopr ID: 119388897
Customer: Austin
Phone: (910) 548-8905
Primary issue: Friends Custom Build Boot Issues
RepairShopr status: —
TechSuite report: Not detected
Approval: Not Approved

Customer portal link

https://status.thecomputerwarriors.com/repair/69977

Open customer page →

RepairShopr sync log

A log of portal activity and RepairShopr sync for this ticket.

status updateOct 10, 11:27 AM

RepairShopr ticket status update requested: Customer Reply

customer messageOct 10, 11:27 AM

Customer replied via Repair Status Portal:

Friend (owner of the PC) is going to wait to build a new PC. Is this ready for pickup? Doesn't need to have the PSU reinstalled 😅

Received:
October 10, 2026 at 11:27 AM EDT
Ticket status set to: Customer Reply

status updateOct 9, 5:15 PM

RepairShopr ticket status update requested: Quote Ready

options publishedOct 9, 5:15 PM

Repair Options Published to Customer Portal
1. Recommended — $889.80
2. Minimum — $699.85
Customer notified:
No

update publishedOct 9, 5:15 PM

Published to the customer portal.
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
Hello Austin, this is Anthony from The Computer Warriors. I wanted to reach out and let you know we have completed our tests of the system you dropped off and have found multiple areas of issue in the system. I want to let you know this is going to be a lot of information, so I am going to do my best to simplify it and make it as easy to understand as possible for everyone. When first testing your system the device would turn on, but not show display we saw it was hanging on VGA during the startup process. This means the system could not detect the GPU installed in the system, so it would just hang there until the system was powered off and turned back on and it would cycle that same error. I laid the system flat on it's side thinking that maybe there is some strain on the GPU making it not get detected but that did not work either. We then removed the card from the system and installed our tester card, which worked and allowed the system to POST and then boot into Windows without any issues. We then put your RTX 3070 in our test bench and the system POST'd without issue and we ran a stress test on the 3070 to verify it's function and after 45 minutes, we had no issues. We ran our diagnostic test software on your device with our testing card in the system and it completed the test but reported that two of the 4 internal storage drives are in failure stages. The first being the 1TB Seagate hard drive, it is failing and should be replaced but looks to have no real data on the drive as it reports 0% space used, so if anything is on there, it's not a lot to register it really taking up space. The second drive failing is the Sunbow 1TB SSD that has all the games stored on it, this drive has failed SMART tests in the past and our software suggest replacing it as soon as possible. The second Sunbow drive tests okay and has only 5GB of data on it, and with it being the same brand, I would expect it to fail as well if it is used and filled up like the previous drive has been. So we'd highly recommend not using it in the system. As after some research it looks like Sunbow are a Chinese based maker of the drive using lower quality components, which typically makes them cheaper but also more likely to fail early. Lastly the 256GB NVMe SSD that is the C: drive is healthy and is okay and it 66% full. After completing those tests, I then put your RTX 3070 back in your system and tested again to see if it would power on and the system would just power on and right off. I tried this with the unit standing up and laying down, and nothing would change. I pulled the card from the system and tried again, and the system powered on. This started to lead me to believe the motherboard was an intermittent issue with some cards, as we have seen that in the past. I decided to pull out our 1000W testing power supply just to rule out that the card was not getting enough power from the current PSU at startup, and I was able to power the system without any issues with our 1000W testing unit. This is with the system standing up and laying down, multiple full shutdowns, and restarts and the system had no issues powering on at all. We saw the brand of your current PSU is Seagotep, and they are a prominent inexpensive brand, and we typically see those in lower powered systems or from cheaper pre-builts to keep costs down. Most likely the PSU is not able to supply the instant current draw the 3070 is needing during the startup process all the time. That is why sometimes it would work, and sometimes it wouldn't So with all this coming together, the system really needs some work to get into a stable and working condition, and it may almost be better to replace the system as a whole that to repair this one. But I will give you some options for repair of this system listed below. Also all failing parts would be provided back to you if you wanted them.
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No

options publishedOct 9, 5:12 PM

Repair Options Published to Customer Portal
1. Recommended — $889.80
2. Minimum — $699.85
Customer notified:
No

update publishedOct 9, 5:12 PM

Saved to the customer portal (not published — RepairShopr not notified).
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
Hello Austin, this is Anthony from The Computer Warriors. I wanted to reach out and let you know we have completed our tests of the system you dropped off and have found multiple areas of issue in the system. I want to let you know this is going to be a lot of information, so I am going to do my best to simplify it and make it as easy to understand as possible for everyone. When first testing your system the device would turn on, but not show display and then show it was hanging on VGA during the startup process. This means the system could not detect the GPU being installed in the system, so it would just hang there until the system was powered off and turned back on and it would cycle that same error. I laid the system flat on it's side thinking that maybe there is some strain on the GPU making it not get detected but that did not work either. We then removed the card from the system and installed our tester card, which worked and allowed the system to POST and then boot into Windows without any issues. We then put your RTX 3070 in our test bench and the system POST'd without issue and we ran a stress test on the 3070 to verify it's function and after 45 minutes, we had no issues. We ran our diagnostic test software on your device with our testing card in the system and it completed the test but reported that two of the 4 internal storage drives are in failure stages. The first being the 1TB Seagate hard drive, it is failing and should be replaced but looks to have no real data on the drive as it reports 0% space used, so if anything is on there, it's not a lot to register it really taking up space. The second drive failing is the Sunbow 1TB SSD that has all the games stored on it, this drive has failed SMART tests in the past and our software suggest replacing it as soon as possible. The second Sunbow drive tests okay and has only 5GB of data on it, and with it being the same brand, I would expect it to fail as well if it is used and filled up like the previous drive has been. So we'd highly recommend not using it in the system. As after some research it looks like Sunbow are a Chinese based maker of the drive using lower quality components, which typically makes them cheaper but also more likely to fail early. Lastly the 256GB NVMe SSD that is the C: drive is healthy and is okay and it 66% full. After completing those tests, I then put your RTX 3070 back in your system and tested again to see if it would power on and the system would just power on and right off. I tried this with the unit standing up and laying down, and nothing would change. I pulled the card from the system and tried again, and the system powered on. This started to lead me to believe the motherboard was an intermittent issue with some cards, as we have seen that in the past. I decided to pull out our 1000W testing power supply just to rule out that the card was not getting enough power from the current PSU at startup, and I was able to power the system without any issues with our 1000W testing unit. This is with the system standing up and laying down, multiple full shutdowns, and restarts and the system had no issues powering on at all. We saw the brand of your current PSU is Seagotep, and they are a prominent inexpensive brand, and we typically see those in lower powered systems or from cheaper pre-builts to keep costs down. Most likely the PSU is not able to supply the instant current draw the 3070 is needing during the startup process all the time. That is why sometimes it would work, and sometimes it wouldn't So with all this coming together, the system really needs some work to get into a stable and working condition, and it may almost be better to replace the system as a whole that to repair this one. But I will give you some options for repair of this system listed below. Also all failing parts would be provided back to you if you wanted them.
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No

options publishedOct 9, 5:12 PM

Repair Options Published to Customer Portal
1. Recommended — $889.80
2. Minimum — $699.85
Customer notified:
No

update publishedOct 9, 5:12 PM

options publishedOct 9, 5:09 PM

Repair Options Published to Customer Portal
1. Recommended — $889.80
2. Minimum — $699.85
Customer notified:
No

update publishedOct 9, 5:09 PM

Saved to the customer portal (not published — RepairShopr not notified).
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
Hello Austin, this is Anthony from The Computer Warriors. I wanted to reach out and let you know we have completed our tests of the system you dropped off and have found multiple areas of issue in the system. I want to let you know this is going to be a lot of information, so I am going to do my best to simplify it and make it as easy to understand as possible for everyone. When first testing your system the device would turn on, but not show display and then show it was hanging on VGA during the startup process. This means the system could not detect the GPU being installed in the system, so it would just hang there until the system was powered off and turned back on and it would cycle that same error. I laid the system flat on it's side thinking that maybe there is some strain on the GPU making it not get detected but that did not working either. We then removed the card from the system and installed our tester card, which worked and allowed the system to POST and then boot into Windows without any issues. We then put your RTX 3070 in our test bench and the system POST'd without issue and we ran a stress test on the 3070 to verify it's function and after 45 minutes, we had no issues. We ran our diagnostic test software on your device with our testing card in the system and it completed the test but reported that two of the 4 internal storage drives are in failure stages. The first being the 1TB Seagate hard drive, it is failing and should be replaced but looks to have no real data on the drive as it reports 0% space used, so if anything is on there, it's not a lot to register it really taking up space. The second drive failing is the Sunbow 1TB SSD that has all the games stored on it, this drive has failed SMART tests in the past and our software suggest replacing it as soon as possible. The second Sunbow drive tests okay and has only 5GB of data on it, and with it being the same brand, I would expect it to fail as well if it is used and filled up like the previous drive has been. As after some research it looks like Sunbow are a Chinese based maker of the drive using lower quality components, which typically makes them cheaper but also more likely to fail early. Lastly the 256GB NVMe SSD that is the C: drive is healthy and is okay and it 66% full. After completing those tests, I then put your RTX 3070 back in your system and tested again to see if it would power on and the system would just power on and right off. I tried this with the unit standing up and laying down, and nothing would change. I pulled the card from the system and tried again, and the system powered on. This started to lead me to believe the motherboard was an intermittent issue with some cards, as we have seen that in the past. I decided to pull out our 1000W testing power supply just to rule out that the card was not getting enough power from the current PSU at startup, and I was able to power the system without any issues with our 1000W testing unit. This is with the system standing up and laying down, multiple full shutdowns, and restarts and the system had no issues powering on at all. We saw the brand of your current PSU is Seagotep, and they are a prominent inexpensive brand, and we typically see those in lower powered systems or from cheaper pre-builts to keep costs down. Most likely the PSU is not able to supply the instant current draw the 3070 is needing during the startup process all the time. That is why sometimes it would work, and sometimes it wouldn't So with all this coming together, the system really needs some work to get into a stable and working condition, and it may almost be better to replace the system as a whole that to repair this one. But I will give you some options for repair of this system listed below. Also all failing parts would be provided back to you if you wanted them.
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No

update publishedOct 9, 4:39 PM

Saved to the customer portal (not published — RepairShopr not notified).
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
Hello Austin, this is Anthony from The Computer Warriors. I wanted to reach out and let you know we have completed our tests of the system you dropped off and have found multiple areas of issue in the system. I want to let you know this is going to be a lot of information, so I am going to do my best to simplify it and make it as easy to understand as possible for everyone. When first testing your system the device would turn on, but not show display and then show it was hanging on VGA during the startup process. This means the system could not detect the GPU being installed in the system, so it would just hang there until the system was powered off and turned back on and it would cycle that same error. I laid the system flat on it's side thinking that maybe there is some strain on the GPU making it not get detected but that did not working either. We then removed the card from the system and installed our tester card, which worked and allowed the system to POST and then boot into Windows without any issues. We then put your RTX 3070 in our test bench and the system POST'd without issue and we ran a stress test on the 3070 to verify it's function and after 45 minutes, we had no issues. We ran our diagnostic test software on your device with our testing card in the system and it completed the test but reported that two of the 4 internal storage drives are in failure stages. The first being the 1TB Seagate hard drive, it is failing and should be replaced but looks to have no real data on the drive as it reports 0% space used, so if anything is on there, it's not a lot to register it really taking up space. The second drive failing is the Sunbow 1TB SSD that has all the games stored on it, this drive has failed SMART tests in the past and our software suggest replacing it as soon as possible. The second Sunbow drive tests okay and has only 5GB of data on it, and with it being the same brand, I would expect it to fail as well if it is used and filled up like the previous drive has been. As after some research it looks like Sunbow are a Chinese based maker of the drive using lower quality components, which typically makes them cheaper but also more likely to fail early. Lastly the 256GB NVMe SSD that is the C: drive is healthy and is okay and it 66% full. After completing those tests, I then put your RTX 3070 back in your system and tested again to see if it would power on and the system would just power on and right off. I tried this with the unit standing up and laying down, and nothing would change. I pulled the card from the system and tried again, and the system powered on. This started to lead me to believe the motherboard was an intermittent issue with some cards, as we have seen that in the past. I decided to pull out our 1000W testing power supply just to rule out that the card was not getting enough power from the current PSU at startup, and I was able to power the system without any issues with our 1000W testing unit. This is with the system standing up and laying down, multiple full shutdowns, and restarts and the system had no issues powering on at all. So with all this coming together, the system really needs some work to get into a stable and working condition, and it may almost be better to replace the system as a whole that to repair this one. But I will give you some options for repair and replacement listed below
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No

update publishedOct 9, 4:39 PM

Saved to the customer portal (not published — RepairShopr not notified).
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
Hello Austin, this is Anthony from The Computer Warriors. I wanted to reach out and let you know we have completed our tests of the system you dropped off and have found multiple areas of issue in the system. I want to let you know this is going to be a lot of information, so I am going to do my best to simplify it and make it as easy to understand as possible for everyone. When first testing your system the device would turn on, but not show display and then show it was hanging on VGA during the startup process. This means the system could not detect the GPU being installed in the system, so it would just hang there until the system was powered off and turned back on and it would cycle that same error. I laid the system flat on it's side thinking that maybe there is some strain on the GPU making it not get detected but that did not working either. We then removed the card from the system and installed our tester card, which worked and allowed the system to POST and then boot into Windows without any issues. We then put your RTX 3070 in our test bench and the system POST'd without issue and we ran a stress test on the 3070 to verify it's function and after 45 minutes, we had no issues. We ran our diagnostic test software on your device with our testing card in the system and it completed the test but reported that two of the 4 internal storage drives are in failure stages. The first being the 1TB Seagate hard drive, it is failing and should be replaced but looks to have no real data on the drive as it reports 0% space used, so if anything is on there, it's not a lot to register it really taking up space. The second drive failing is the Sunbow 1TB SSD that has all the games stored on it, this drive has failed SMART tests in the past and our software suggest replacing it as soon as possible. The second Sunbow drive tests okay and has only 5GB of data on it, and with it being the same brand, I would expect it to fail as well if it is used and filled up like the previous drive has been. As after some research it looks like Sunbow are a Chinese based maker of the drive using lower quality components, which typically makes them cheaper but also more likely to fail early. Lastly the 256GB NVMe SSD that is the C: drive is healthy and is okay and it 66% full. After completing those tests, I then put your RTX 3070 back in your system and tested again to see if it would power on and the system would just power on and right off. I tried this with the unit standing up and laying down, and nothing would change. I pulled the card from the system and tried again, and the system powered on. This started to lead me to believe the motherboard was an intermittent issue with some cards, as we have seen that in the past. I decided to pull out our 1000W testing power supply just to rule out that the card was not getting enough power from the current PSU at startup, and I was able to power the system without any issues with our 1000W testing unit. This is with the system standing up and laying down, multiple full shutdowns, and restarts and the system had no issues powering on at all. So with all this coming together, the system really needs some work to get into a stable and working condition, and it may almost be better to replace the system as a whole that to repair this one. But I will give you some options for repair and replacement listed below
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No

portal createdOct 6, 12:05 PM

Repair Status Portal created.
Customer Repair Status URL:
https://status.thecomputerwarriors.com/repair/69977
This page will be used for computer repair status updates, diagnostic summaries, repair recommendations, and customer approval tracking.