Ticket #69976
John · Cyberpower PC won't power on
Update customer portal
Changes here are what the customer sees. The customer is only sent their link when you press Publish.
Prefilled from the ticket subject — clean it up to what the customer should see.
Options are shown to the customer as a ladder: your Recommended pick first, then the rest priciest to cheapest, with the Minimum last. Most options need no label at all — the price and your description carry them. Only one option should be Recommended.
Save stores your work on the customer portal without notifying anyone. Preview saves, then shows you exactly what the customer will see. Publish locks it in, posts the quote to the RepairShopr ticket, and sets it to Quote Ready so the customer gets their link.
Photos of the device as it came in — pre-existing damage, condition, anything worth a record. These appear to the customer as soon as they upload. Remove one if it shouldn't be there.
Ticket
- RepairShopr ID
- 119387986
- Customer
- John
- Phone
- (781) 518-6305
- Primary issue
- Cyberpower PC won't power on
- RepairShopr status
- —
- TechSuite report
- Not detected
- Approval
- Approved
Customer portal link
https://status.thecomputerwarriors.com/repair/69976
RepairShopr sync log
A log of portal activity and RepairShopr sync for this ticket.
- status update
RepairShopr ticket status update requested: Customer Reply
- approval
Customer Approved Repair Through Portal Approved option: Recommended Approved price: $394.90 Customer-facing summary: We can replace your motherboard, the main board that connects all your computer's parts, with a newer B760 chipset model that still works with your existing components and still includes Wifi like your current board. We can also replace your 120mm liquid cooler with a twin-radiator air cooler, which keeps your computer cool just as well as the current setup but needs less maintenance going forward. Approval timestamp: October 21, 2026 at 6:22 PM EDT Next recommended RepairShopr status: Customer Reply
- status update
RepairShopr ticket status update requested: Quote Ready
- options published
Repair Options Published to Customer Portal 1. Recommended — $394.90 2. Minimum — $334.95 Customer notified: No
- update published
Published to the customer portal. Repair Portal Update Published Customer-facing status: Checked In Customer-facing diagnostic summary: We took your computer apart and tested each part individually. Your RAM (memory), power supply, processor, and SSD (storage drive) all worked fine when tested in other computers. Your motherboard, however, did not work even when we tried it with a different processor and power supply. This tells us your motherboard is the source of the power problem. Customer-facing recommendation: (none) TechSuite report detected: No Diagnostic report visible to customer: No Customer notified: No
- options published
Repair Options Published to Customer Portal 1. Recommended — $394.90 2. Minimum — $334.95 Customer notified: No
- update published
Saved to the customer portal (not published — RepairShopr not notified). Repair Portal Update Published Customer-facing status: Checked In Customer-facing diagnostic summary: We took your computer apart and tested each part individually. Your RAM (memory), power supply, processor, and SSD (storage drive) all worked fine when tested in other computers. Your motherboard, however, did not work even when we tried it with a different processor and power supply. This tells us your motherboard is the source of the power problem. Customer-facing recommendation: (none) TechSuite report detected: No Diagnostic report visible to customer: No Customer notified: No
- portal created
Repair Status Portal created. Customer Repair Status URL: https://status.thecomputerwarriors.com/repair/69976 This page will be used for computer repair status updates, diagnostic summaries, repair recommendations, and customer approval tracking.