Computer Warriors
Tickets/#69973

Ticket #69973

John · HP Blue Screen after update

Update customer portal

Changes here are what the customer sees. The customer is only sent their link when you press Publish.

Prefilled from the ticket subject — clean it up to what the customer should see.

Repair options (the quote)

Options are shown to the customer as a ladder: your Recommended pick first, then the rest priciest to cheapest, with the Minimum last. Most options need no label at all — the price and your description carry them. Only one option should be Recommended.

What you recommend
$
What you recommend
$
What you recommend
$
The customer has already made a selection.

Save stores your work on the customer portal without notifying anyone. Preview saves, then shows you exactly what the customer will see. Publish locks it in, posts the quote to the RepairShopr ticket, and sets it to Quote Ready so the customer gets their link.

Documentation photos0/12

Photos of the device as it came in — pre-existing damage, condition, anything worth a record. These appear to the customer as soon as they upload. Remove one if it shouldn't be there.

Ticket

RepairShopr ID
119384703
Customer
John
Phone
(910) 540-4393
Primary issue
HP Blue Screen after update
RepairShopr status
—
TechSuite report
Not detected
Approval
Approved

Customer portal link

https://status.thecomputerwarriors.com/repair/69973

Open customer page →

RepairShopr sync log

A log of portal activity and RepairShopr sync for this ticket.

  1. status update
    RepairShopr ticket status update requested: Customer Reply
  2. approval
    Customer Approved Repair Through Portal
Approved option:
None
Approved price:
$374.95
Customer-facing summary:
With your current drive already having some bad blocks, we could replace the drive outright and do a complete reinstall of Windows 11 and get the machine back up and running like it was the day it was taken out of the box. This would be a 1TB SSD to double your current drive size. This could be completed in 2 to 4 hours from approval.
Approval timestamp:
October 13, 2026 at 11:40 AM EDT
Next recommended RepairShopr status:
Customer Reply
  3. status update
    RepairShopr ticket status update requested: Quote Ready
  4. options published
    Repair Options Published to Customer Portal
1. Recommended — $294.95
2. Minimum — $85.00
3. None — $374.95
Customer notified:
No
  5. update published
    Published to the customer portal.
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
Hello John, this is Anthony from The Computer Warriors. I have completed my checks on your device and found that the internal SSD still shows to be in good health, but does have some bad blocks. But this is normal with drives as they get older, and they have areas on the drive for those bad blocks to then replace them with spares. The drive will eventually run out of spare blocks, and then it will start to degrade and fail faster, sadly there is not true time table for this to happen. The time could be two months to two years. Below are options to repair this device.
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No
  6. options published
    Repair Options Published to Customer Portal
1. Recommended — $294.95
2. Minimum — $85.00
3. None — $374.95
Customer notified:
No
  7. update published
    Saved to the customer portal (not published — RepairShopr not notified).
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
Hello John, this is Anthony from The Computer Warriors. I have completed my checks on your device and found that the internal SSD still shows to be in good health, but does have some bad blocks. But this is normal with drives as they get older, and they have areas on the drive for those bad blocks to then replace them with spares. The drive will eventually run out of spare blocks, and then it will start to degrade and fail faster, sadly there is not true time table for this to happen. The time could be two months to two years. Below are options to repair this device.
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No
  8. options published
    Repair Options Published to Customer Portal
1. Recommended — $294.95
2. Minimum — $85.00
3. None — $374.95
Customer notified:
No
  9. update published
    Saved to the customer portal (not published — RepairShopr not notified).
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
Hello John, this is Anthony from The Computer Warriors. I have completed my checks on your device and found that the internal SSD still shows to be in good health, but does have some bad blocks. But this is normal with drives as they get older, and they have areas on the drive for those bad blocks to then replace them with spares. The drive will eventually run out of spare blocks, and then it will start to degrade and fail faster, sadly there is not true time table for this to happen. The time could be two months to two years. Below are options to repair this device.
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No
  10. options published
    Repair Options Published to Customer Portal
1. Recommended — $294.95
2. Minimum — $85.00
3. None — $374.95
Customer notified:
No
  11. update published
    Saved to the customer portal (not published — RepairShopr not notified).
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
Hello John, this is Anthony from The Computer Warriors. I have completed my checks on your device and found that the internal SSD still shows to be in good health, but does have some bad blocks. But this is normal with drives as they get older, and they have areas on the drive for those bad blocks to then replace them with spares. The drive will eventually run out of spare blocks, and then it will start to degrade and fail faster, sadly there is not true time table for this to happen. The time could be two months to two years. Below are options to repair this device.
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No
  12. portal created
    Repair Status Portal created.
Customer Repair Status URL:
https://status.thecomputerwarriors.com/repair/69973
This page will be used for computer repair status updates, diagnostic summaries, repair recommendations, and customer approval tracking.