Computer Warriors
Tickets/#69965

Ticket #69965

Callahan · Lenovo Legion Power Issues

Update customer portal

Changes here are what the customer sees. The customer is only sent their link when you press Publish.

Prefilled from the ticket subject — clean it up to what the customer should see.

Repair options (the quote)

Options are shown to the customer as a ladder: your Recommended pick first, then the rest priciest to cheapest, with the Minimum last. Most options need no label at all — the price and your description carry them. Only one option should be Recommended.

What you recommend
$
What you recommend
$
The customer has already made a selection.

Save stores your work on the customer portal without notifying anyone. Preview saves, then shows you exactly what the customer will see. Publish locks it in, posts the quote to the RepairShopr ticket, and sets it to Quote Ready so the customer gets their link.

Documentation photos0/12

Photos of the device as it came in — pre-existing damage, condition, anything worth a record. These appear to the customer as soon as they upload. Remove one if it shouldn't be there.

Ticket

RepairShopr ID
119358375
Customer
Callahan
Phone
(919) 521-2072
Primary issue
Lenovo Legion Power Issues
RepairShopr status
—
TechSuite report
Not detected
Approval
Approved

Customer portal link

https://status.thecomputerwarriors.com/repair/69965

Open customer page →

RepairShopr sync log

A log of portal activity and RepairShopr sync for this ticket.

  1. status update
    RepairShopr ticket status update requested: Customer Reply
  2. approval
    Customer Approved Repair Through Portal
Approved option:
Recommended
Approved price:
$425.00
Customer-facing summary:
We can send your Lenovo Legion to a specialist partner who will attempt to repair the motherboard currently in your system. This option is cheaper but takes longer, about 2-4 weeks from approval to when it gets back to us. There's no guarantee the board can be fixed, but if the repair isn't successful, you won't be charged for the attempt and your device will come back to us in the same condition it was sent.
Approval timestamp:
October 16, 2026 at 5:16 PM EDT
Next recommended RepairShopr status:
Customer Reply
  3. status update
    RepairShopr ticket status update requested: Quote Ready
  4. options published
    Repair Options Published to Customer Portal
1. Recommended — $425.00
2. Minimum — $674.95
Customer notified:
No
  5. update published
    Published to the customer portal.
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
Your Lenovo Legion has a failed motherboard, with the problem located in the main power circuit. Power is reaching the laptop through the power jack, but it is getting lost somewhere along the way before it can power the system. There are two ways to fix this: replacing the motherboard entirely, or sending the current motherboard to our board-level repair partner, who can attempt to repair the power issue directly.
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No
  6. portal created
    Repair Status Portal created.
Customer Repair Status URL:
https://status.thecomputerwarriors.com/repair/69965
This page will be used for computer repair status updates, diagnostic summaries, repair recommendations, and customer approval tracking.