Computer Warriors
Tickets/#69963

Ticket #69963

Tori · Asus laptop possible virus

Update customer portal

Changes here are what the customer sees. The customer is only sent their link when you press Publish.

Prefilled from the ticket subject — clean it up to what the customer should see.

Repair options (the quote)

Options are shown to the customer as a ladder: your Recommended pick first, then the rest priciest to cheapest, with the Minimum last. Most options need no label at all — the price and your description carry them. Only one option should be Recommended.

What you recommend
$
What you recommend
$
The customer has already made a selection.

Save stores your work on the customer portal without notifying anyone. Preview saves, then shows you exactly what the customer will see. Publish locks it in, posts the quote to the RepairShopr ticket, and sets it to Quote Ready so the customer gets their link.

Documentation photos0/12

Photos of the device as it came in — pre-existing damage, condition, anything worth a record. These appear to the customer as soon as they upload. Remove one if it shouldn't be there.

Ticket

RepairShopr ID
119353262
Customer
Tori
Phone
(717) 586-4939
Primary issue
Asus laptop possible virus
RepairShopr status
—
TechSuite report
Not detected
Approval
Approved

Customer portal link

https://status.thecomputerwarriors.com/repair/69963

Open customer page →

RepairShopr sync log

A log of portal activity and RepairShopr sync for this ticket.

  1. status update
    RepairShopr ticket status update requested: Customer Reply
  2. customer message
    Customer replied via Repair Status Portal:

Let me know (preferably not by text) when my computer is ready, and if not too late in the day I'll be there to pay and pick it up.

Thanks for all your good work.

Tori

Received:
October 19, 2026 at 11:16 PM EDT
Ticket status set to: Customer Reply
  3. status update
    RepairShopr ticket status update requested: Customer Reply
  4. approval
    Customer Approved Repair Through Portal
Approved option:
Recommended
Approved price:
$175.00
Customer-facing summary:
Remote access programs of this severity could have been buried deep into the system and removal could cause corruption to your operating system. If this were to happen, we would communicate with you before we move forward since we may have to back up your data, perform a fresh install of windows, and transfer your backed up data to the fresh windows install.
Approval timestamp:
October 19, 2026 at 2:15 PM EDT
Next recommended RepairShopr status:
Customer Reply
  5. status update
    RepairShopr ticket status update requested: Quote Ready
  6. options published
    Repair Options Published to Customer Portal
1. Recommended — $175.00
2. Minimum — $75.00
Customer notified:
No
  7. update published
    Published to the customer portal.
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
Our virus scans found 700+ Potentially Unwanted Programs and some instances of Malware. Additionally, we found some High Severity Remote access programs. While remote access programs are commonly used legitimately by tech support specialists, malicious actors could use them to get access to your system and steal personal information, if they have permission to access them.
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No
  8. portal created
    Repair Status Portal created.
Customer Repair Status URL:
https://status.thecomputerwarriors.com/repair/69963
This page will be used for computer repair status updates, diagnostic summaries, repair recommendations, and customer approval tracking.