Ticket #69958
Tyler · Custom Build Possible Purchase
Update customer portal
Changes here are what the customer sees. The customer is only sent their link when you press Publish.
Prefilled from the ticket subject — clean it up to what the customer should see.
TechSuite summary (internal — not shown to the customer)
DIAGNOSTIC SUMMARY FOR TYLER FRENCH (TICKET 69958) CRITICAL ISSUES DETECTED: - System File Checker failed: Windows Resource Protection could not start the repair service. This indicates potential system file integrity issues that cannot be automatically repaired. - Recent app crashes: 148 crashes detected. This is significantly elevated and suggests underlying stability problems or incompatible software. - Low disk space on C: drive: Only 12% capacity remaining (930GB total with minimal free space). This can impact system performance and prevent updates. NOTABLE FINDINGS: - View HDD SMART Info returned no drivers found - unable to assess hard drive health status. Recommend manual SMART check or hardware diagnostics. - Multiple startup applications and drivers loaded - ProcessHawk and HijackThis results were not readable in report output, recommend manual review if startup performance is a concern. RECOMMENDATIONS: 1. Free up disk space on C: drive immediately (target 20-30% free space minimum) 2. Investigate cause of 148 recent app crashes - check Event Viewer for error patterns 3. Run Windows Update and restart system 4. If crashes continue, consider safe mode boot to isolate driver/startup issues 5. Manual SMART diagnostics recommended due to driver detection failure
Options are shown to the customer as a ladder: your Recommended pick first, then the rest priciest to cheapest, with the Minimum last. Most options need no label at all — the price and your description carry them. Only one option should be Recommended.
Save stores your work on the customer portal without notifying anyone. Preview saves, then shows you exactly what the customer will see. Publish locks it in, posts the quote to the RepairShopr ticket, and sets it to Quote Ready so the customer gets their link.
Photos of the device as it came in — pre-existing damage, condition, anything worth a record. These appear to the customer as soon as they upload. Remove one if it shouldn't be there.
Ticket
- RepairShopr ID
- 119347034
- Customer
- Tyler
- Phone
- (910) 316-7851
- Primary issue
- Custom Build Possible Purchase
- RepairShopr status
- —
- TechSuite report
- Detected
- Approval
- Not Approved
Customer portal link
https://status.thecomputerwarriors.com/repair/69958
RepairShopr sync log
A log of portal activity and RepairShopr sync for this ticket.
- techsuite report
TechSuite report received and distilled. Procedure: CW General Diagnostics Report specs fetched: yes Drafted customer results + 6 metric row(s).
- portal created
Repair Status Portal created. Customer Repair Status URL: https://status.thecomputerwarriors.com/repair/69958 This page will be used for computer repair status updates, diagnostic summaries, repair recommendations, and customer approval tracking.