Ticket #69952
Dawn · Dell Laptop Screen Repair
Update customer portal
Changes here are what the customer sees. The customer is only sent their link when you press Publish.
Prefilled from the ticket subject — clean it up to what the customer should see.
TechSuite summary (internal — not shown to the customer)
DIAGNOSTIC SUMMARY - Ticket 69952 (Dawn Snowden) CRITICAL ISSUES: - System File Checker failed: Windows Resource Protection could not start the repair service. This indicates potential system file corruption or WRP service issues that need manual investigation. - Low disk space on C: drive: Only 12% capacity remaining (456GB total). This is approaching critical threshold and will impact system performance and Windows updates. - Insufficient RAM configuration: System has 8GB total RAM (8x 1GB modules) with only 2GB available - this is severely limiting for Windows 11 Home with an i7-1260P processor. Recommend checking for memory issues or process consuming excessive RAM. NOTABLE FINDINGS: - Recent application crash detected (1 crash recorded). Review event logs for details on which application failed. - View HDD SMART Info returned "No drivers were found on this system" - unable to verify hard drive health status. Storage drivers may need to be installed or verified. - Multiple storage drives present with mixed file systems (NTFS, exFAT, FAT). E: drive shows 0GB capacity - verify if this is a detection error or failed drive. RECOMMENDATION: Address disk space issue immediately before it causes system instability. Investigate System File Checker failure and available RAM constraint as secondary priorities.
Options are shown to the customer as a ladder: your Recommended pick first, then the rest priciest to cheapest, with the Minimum last. Most options need no label at all — the price and your description carry them. Only one option should be Recommended.
Save stores your work on the customer portal without notifying anyone. Preview saves, then shows you exactly what the customer will see. Publish locks it in, posts the quote to the RepairShopr ticket, and sets it to Quote Ready so the customer gets their link.
Photos of the device as it came in — pre-existing damage, condition, anything worth a record. These appear to the customer as soon as they upload. Remove one if it shouldn't be there.
Ticket
- RepairShopr ID
- 119336944
- Customer
- Dawn
- Phone
- (661) 993-6941
- Primary issue
- Dell Laptop Screen Repair
- RepairShopr status
- —
- TechSuite report
- Detected
- Approval
- Approved
Customer portal link
https://status.thecomputerwarriors.com/repair/69952
RepairShopr sync log
A log of portal activity and RepairShopr sync for this ticket.
- status update
RepairShopr ticket status update requested: Customer Reply
- customer message
Customer replied via Repair Status Portal: Wanted to see if I can pick up my computer this morning while part is being ordered? Received: October 6, 2026 at 8:56 AM EDT Ticket status set to: Customer Reply
- status update
RepairShopr ticket status update requested: Customer Reply
- approval
Customer Approved Repair Through Portal Approved option: Recommended Approved price: $864.90 Customer-facing summary: We would order a brand new display assembly along with a new battery for this unit to get the unit back up and running to it's full capacity on and off the charger. The battery and display will come with a 1 year warranty against defects, but does not cover physical or liquid damage. The parts would take 3 to 5 business days to arrive, not including weekends or holidays. Approval timestamp: October 5, 2026 at 6:37 PM EDT Next recommended RepairShopr status: Customer Reply
- status update
RepairShopr ticket status update requested: Quote Ready
- options published
Repair Options Published to Customer Portal 1. Recommended — $864.90 2. Minimum — $724.95 3. None — $1,144.95 Customer notified: No
- update published
Published to the customer portal. Repair Portal Update Published Customer-facing status: Checked In Customer-facing diagnostic summary: Hello Dawn, this is Anthony from The Computer Warriors. I have completed my checks on your device and found that the display of your laptop is damaged internally and the battery is only at 50% health. The battery is currently not bloating or putting any pressure against the top case or the bottom case of the unit, but it is not going to hold a charge as well as it used to when you take it off the charger. The replacement display cost has risen some since last year when you came in to the get the unit repaired, but we can still get the exact replacement part for the unit. Below will be options to repair the unit with and without a battery replacement. Customer-facing recommendation: (none) TechSuite report detected: Yes Diagnostic report visible to customer: No Customer notified: No
- options published
Repair Options Published to Customer Portal 1. Recommended — $864.90 2. Minimum — $724.95 3. None — $1,144.95 Customer notified: No
- update published
Saved to the customer portal (not published — RepairShopr not notified). Repair Portal Update Published Customer-facing status: Checked In Customer-facing diagnostic summary: Hello Dawn, this is Anthony from The Computer Warriors. I have completed my checks on your device and found that the display of your laptop is damaged internally and the battery is only at 50% health. The battery is currently not bloating or putting any pressure against the top case or the bottom case of the unit, but it is not going to hold a charge as well as it used to when you take it off the charger. The replacement display cost has risen some since last year when you came in to the get the unit repaired, but we can still get the exact replacement part for the unit. Below will be options to repair the unit with and without a battery replacement. Customer-facing recommendation: (none) TechSuite report detected: Yes Diagnostic report visible to customer: No Customer notified: No
- options published
Repair Options Published to Customer Portal 1. Recommended — $864.90 2. Minimum — $724.95 3. None — $1,144.95 Customer notified: No
- update published
Saved to the customer portal (not published — RepairShopr not notified). Repair Portal Update Published Customer-facing status: Checked In Customer-facing diagnostic summary: Hello Dawn, this is Anthony from The Computer Warriors. I have completed my checks on your device and found that the display of your laptop is damaged internally and the battery is only at 50% health. The battery is currently not bloating or putting any pressure against the top case or the bottom case of the unit, but it is not going to hold a charge as well as it used to when you take it off the charger. The replacement display cost has risen some since last year when you came in to the get the unit repaired, but we can still get the exact replacement part for the unit. Below will be options to repair the unit with and without a battery replacement. Customer-facing recommendation: (none) TechSuite report detected: Yes Diagnostic report visible to customer: No Customer notified: No
- techsuite report
TechSuite report received and distilled. Procedure: CW General Diagnostics Report specs fetched: yes Drafted customer results + 7 metric row(s).
- portal created
Repair Status Portal created. Customer Repair Status URL: https://status.thecomputerwarriors.com/repair/69952 This page will be used for computer repair status updates, diagnostic summaries, repair recommendations, and customer approval tracking.