Ticket #69948
Richard · MSI Charging Port Warranty
Update customer portal
Changes here are what the customer sees. The customer is only sent their link when you press Publish.
Prefilled from the ticket subject — clean it up to what the customer should see.
TechSuite summary (internal — not shown to the customer)
DIAGNOSTIC SUMMARY FOR TICKET 69948 - RICHARD JOHNS CRITICAL ISSUES IDENTIFIED: - System File Checker failed: "Windows Resource Protection could not start the repair service" - indicates potential system file integrity issues or WRP service corruption - Recent app crashes detected: 44 crashes recorded - suggests instability or problematic applications - View HDD SMART Info returned no data: Unable to retrieve drive health status - SMART monitoring may be unavailable or drives not reporting properly NOTABLE FINDINGS: - Storage capacity adequate: C: drive 930GB with good free space, D: and E: drives at 81GB and 849GB respectively - Restore point created successfully - System time synchronized - Drivers list populated and appears normal RECOMMENDATION: The inability to retrieve SMART data and System File Checker failure warrant further investigation. Recommend running chkdsk /F on C: drive and investigating the 44 app crashes to identify problematic applications. Consider running SFC /scannow from elevated command prompt to attempt system file repairs if WRP service can be restored.
Options are shown to the customer as a ladder: your Recommended pick first, then the rest priciest to cheapest, with the Minimum last. Most options need no label at all — the price and your description carry them. Only one option should be Recommended.
Save stores your work on the customer portal without notifying anyone. Preview saves, then shows you exactly what the customer will see. Publish locks it in, posts the quote to the RepairShopr ticket, and sets it to Quote Ready so the customer gets their link.
Photos of the device as it came in — pre-existing damage, condition, anything worth a record. These appear to the customer as soon as they upload. Remove one if it shouldn't be there.
Ticket
- RepairShopr ID
- 119334764
- Customer
- Richard
- Phone
- (910) 381-8502
- Primary issue
- MSI Charging Port Warranty
- RepairShopr status
- —
- TechSuite report
- Detected
- Approval
- Not Approved
Customer portal link
https://status.thecomputerwarriors.com/repair/69948
RepairShopr sync log
A log of portal activity and RepairShopr sync for this ticket.
- techsuite report
TechSuite report received and distilled. Procedure: CW General Diagnostics Report specs fetched: yes Drafted customer results + 7 metric row(s).
- portal created
Repair Status Portal created. Customer Repair Status URL: https://status.thecomputerwarriors.com/repair/69948 This page will be used for computer repair status updates, diagnostic summaries, repair recommendations, and customer approval tracking.