Ticket #69922
Thomas · Lenovo Yoga General Diag
Update customer portal
Changes here are what the customer sees. The customer is only sent their link when you press Publish.
Prefilled from the ticket subject — clean it up to what the customer should see.
TechSuite summary (internal — not shown to the customer)
DIAGNOSTIC SUMMARY FOR THOMAS MELIN (TICKET 69922) CRITICAL ISSUES FOUND: - System File Checker failed to start repair service - indicates potential system file corruption or access issues - 111 recent application crashes detected - suggests instability or incompatible software - No SMART driver data available - unable to verify hard drive health status NOTABLE FINDINGS: - C: drive at 237GB capacity with limited free space - monitor for potential performance degradation - Multiple storage drives present (D:, E:, F:) with varying file systems - verify intentional configuration SYSTEM STATUS: - No blue screen errors detected in event logs - No malware detected by HijackThis scan - Device Manager scan completed - Drivers appear to be installed and functioning RECOMMENDATION: Address the System File Checker failure immediately by running SFC /SCANNOW from elevated command prompt in Safe Mode. Investigate the high number of recent app crashes - consider checking Event Viewer for specific application error codes. Verify adequate free space on C: drive and consider cleanup if space drops below 10% available.
Options are shown to the customer as a ladder: your Recommended pick first, then the rest priciest to cheapest, with the Minimum last. Most options need no label at all — the price and your description carry them. Only one option should be Recommended.
Save stores your work on the customer portal without notifying anyone. Preview saves, then shows you exactly what the customer will see. Publish locks it in, posts the quote to the RepairShopr ticket, and sets it to Quote Ready so the customer gets their link.
Photos of the device as it came in — pre-existing damage, condition, anything worth a record. These appear to the customer as soon as they upload. Remove one if it shouldn't be there.
Ticket
- RepairShopr ID
- 119259625
- Customer
- Thomas
- Phone
- (910) 232-8467
- Primary issue
- Lenovo Yoga General Diag
- RepairShopr status
- —
- TechSuite report
- Detected
- Approval
- Not Approved
Customer portal link
https://status.thecomputerwarriors.com/repair/69922
RepairShopr sync log
A log of portal activity and RepairShopr sync for this ticket.
- status update
RepairShopr ticket status update requested: Quote Ready
- options published
Repair Options Published to Customer Portal 1. Recommended — $1,049.95 2. Minimum — $384.90 3. None — $899.95 Customer notified: No
- update published
Published to the customer portal. Repair Portal Update Published Customer-facing status: Checked In Customer-facing diagnostic summary: Hello Thomas, this is Anthony from The Computer Warriors. I have completed my checks on your Lenovo laptop and found a few areas of concern with your unit. We found that the charger itself is damaged slightly and gets very warm when plugged into the device, even when the unit is fully charged. So that would indicate that there is a small short somewhere in the charger end that is causing it to get hot and thus not charger correctly. The ports are slightly loose, but with our known good charger we can wiggle them and never lose connection to the computer. We did our testing on the unit and found the system has a 250GB storage drive that is over 70% full and when SSD's start to get 75% and over, it can cause them to slow down slightly and mostly not be able to complete wear leveling correctly where the drive moves data around to equally wear the flash chips over time. We also found the system only has 8GB of RAM, and it is not able to be upgraded as it is soldered to the board. This system only having 8GB of RAM is going to be the biggest contributing factor to the speed of the machine, as the recommend minimum for Windows 11 is 16GB. With the device needing quite a bit of work to even just slightly speed the unit up, we would recommend replacing the unit rather than repairing it. But we do have a repair quote listed below for you, and some options for replacement from our new and refurbished inventory. Customer-facing recommendation: (none) TechSuite report detected: Yes Diagnostic report visible to customer: No Customer notified: No
- options published
Repair Options Published to Customer Portal 1. Recommended — $1,049.95 2. Minimum — $384.90 3. None — $899.95 Customer notified: No
- update published
Saved to the customer portal (not published — RepairShopr not notified). Repair Portal Update Published Customer-facing status: Checked In Customer-facing diagnostic summary: Hello Thomas, this is Anthony from The Computer Warriors. I have completed my checks on your Lenovo laptop and found a few areas of concern with your unit. We found that the charger itself is damaged slightly and gets very warm when plugged into the device, even when the unit is fully charged. So that would indicate that there is a small short somewhere in the charger end that is causing it to get hot and thus not charger correctly. The ports are slightly loose, but with our known good charger we can wiggle them and never lose connection to the computer. We did our testing on the unit and found the system has a 250GB storage drive that is over 70% full and when SSD's start to get 75% and over, it can cause them to slow down slightly and mostly not be able to complete wear leveling correctly where the drive moves data around to equally wear the flash chips over time. We also found the system only has 8GB of RAM, and it is not able to be upgraded as it is soldered to the board. This system only having 8GB of RAM is going to be the biggest contributing factor to the speed of the machine, as the recommend minimum for Windows 11 is 16GB. With the device needing quite a bit of work to even just slightly speed the unit up, we would recommend replacing the unit rather than repairing it. But we do have a repair quote listed below for you, and some options for replacement from our new and refurbished inventory. Customer-facing recommendation: (none) TechSuite report detected: Yes Diagnostic report visible to customer: No Customer notified: No
- options published
Repair Options Published to Customer Portal 1. Recommended — $1,049.95 2. Minimum — $384.90 3. None — $899.95 Customer notified: No
- update published
Saved to the customer portal (not published — RepairShopr not notified). Repair Portal Update Published Customer-facing status: Checked In Customer-facing diagnostic summary: Hello Thomas, this is Anthony from The Computer Warriors. I have completed my checks on your Lenovo laptop and found a few areas of concern with your unit. We found that the charger itself is damaged slightly and gets very warm when plugged into the device, even when the unit is fully charged. So that would indicate that there is a small short somewhere in the charger end that is causing it to get hot and thus not charger correctly. The ports are slightly loose, but with our known good charger we can wiggle them and never lose connection to the computer. We did our testing on the unit and found the system has a 250GB storage drive that is over 70% full and when SSD's start to get 75% and over, it can cause them to slow down slightly and mostly not be able to complete wear leveling correctly where the drive moves data around to equally wear the flash chips over time. We also found the system only has 8GB of RAM, and it is not able to be upgraded as it is soldered to the board. This system only having 8GB of RAM is going to be the biggest contributing factor to the speed of the machine, as the recommend minimum for Windows 11 is 16GB. With the device needing quite a bit of work to even just slightly speed the unit up, we would recommend replacing the unit rather than repairing it. But we do have a repair quote listed below for you, and some options for replacement from our new and refurbished inventory. Customer-facing recommendation: (none) TechSuite report detected: Yes Diagnostic report visible to customer: No Customer notified: No
- techsuite report
TechSuite report received and distilled. Procedure: CW General Diagnostics Report specs fetched: yes Drafted customer results + 7 metric row(s).
- portal created
Repair Status Portal created. Customer Repair Status URL: https://status.thecomputerwarriors.com/repair/69922 This page will be used for computer repair status updates, diagnostic summaries, repair recommendations, and customer approval tracking.