Ticket #69920
Scott · Lenovo Screen Repair
Update customer portal
Changes here are what the customer sees. The customer is only sent their link when you press Publish.
Prefilled from the ticket subject — clean it up to what the customer should see.
TechSuite summary (internal — not shown to the customer)
DIAGNOSTIC SUMMARY FOR SCOTT SHAPIRO - TICKET 69920 CRITICAL ISSUES DETECTED: - System File Checker failed to start repair service - Windows Resource Protection unavailable. This indicates potential system file integrity issues that cannot be automatically repaired. - Low disk space on C: drive - only 12% capacity remaining (approximately 114GB free of 951GB total). This is below recommended threshold and may impact system performance and updates. - Recent application crashes detected - 3 crashes logged. Recommend reviewing crash logs to identify problematic applications. NOTABLE FINDINGS: - View HDD SMART Info returned "No drivers were found" - unable to verify hard drive health status. Consider updating storage drivers or running manufacturer diagnostics. - Most other diagnostic scans returned unreadable output (CSS formatting instead of actual results), suggesting possible data collection or reporting issues with the diagnostic tools. RECOMMENDATIONS: - Attempt to repair System File Checker by running sfc /scannow from elevated command prompt, or perform clean boot to isolate issues. - Free up disk space on C: drive to minimum 20% capacity - recommend archiving or removing large files, or expanding storage. - Investigate the 3 recent app crashes - check Event Viewer for error codes and affected applications. - Verify storage driver installation and run hard drive manufacturer diagnostics to confirm SMART status. - Re-run diagnostics with corrected tool output to get complete system assessment.
Options are shown to the customer as a ladder: your Recommended pick first, then the rest priciest to cheapest, with the Minimum last. Most options need no label at all — the price and your description carry them. Only one option should be Recommended.
Save stores your work on the customer portal without notifying anyone. Preview saves, then shows you exactly what the customer will see. Publish locks it in, posts the quote to the RepairShopr ticket, and sets it to Quote Ready so the customer gets their link.
Photos of the device as it came in — pre-existing damage, condition, anything worth a record. These appear to the customer as soon as they upload. Remove one if it shouldn't be there.
Ticket
- RepairShopr ID
- 119256624
- Customer
- Scott
- Phone
- (910) 200-1525
- Primary issue
- Lenovo Screen Repair
- RepairShopr status
- —
- TechSuite report
- Detected
- Approval
- Approved
Customer portal link
https://status.thecomputerwarriors.com/repair/69920
RepairShopr sync log
A log of portal activity and RepairShopr sync for this ticket.
- status update
RepairShopr ticket status update requested: Customer Reply
- approval
Customer Approved Repair Through Portal Approved option: Recommended Approved price: $764.95 Customer-facing summary: We can order brand new OEM OLED display assembly from Lenovo to replace your current damaged OLED display assembly. The part would take 4 to 7 business days to arrive from Lenovo, not including weekends or holidays. Approval timestamp: October 7, 2026 at 9:47 AM EDT Next recommended RepairShopr status: Customer Reply
- status update
RepairShopr ticket status update requested: Customer Reply
- customer message
Customer replied via Repair Status Portal: Does that cost included the labor? Received: October 5, 2026 at 7:22 PM EDT Ticket status set to: Customer Reply
- status update
RepairShopr ticket status update requested: Quote Ready
- options published
Repair Options Published to Customer Portal 1. Recommended — $764.95 Customer notified: No
- update published
Published to the customer portal. Repair Portal Update Published Customer-facing status: Checked In Customer-facing diagnostic summary: Hello Scott, we have completed our checks on your Lenovo laptop and found no hardware issues other than the damaged display. We are able to get the part directly from Lenovo to repair your OLED display assembly. Below is a quote to repair your device and get it back into a working state. Customer-facing recommendation: (none) TechSuite report detected: Yes Diagnostic report visible to customer: No Customer notified: No
- options published
Repair Options Published to Customer Portal 1. Recommended — $764.95 Customer notified: No
- update published
Saved to the customer portal (not published — RepairShopr not notified). Repair Portal Update Published Customer-facing status: Checked In Customer-facing diagnostic summary: Hello Scott, we have completed our checks on your Lenovo laptop and found no hardware issues other than the damaged display. We are able to get the part directly from Lenovo to repair your OLED display assembly. Below is a quote to repair your device and get it back into a working state. Customer-facing recommendation: (none) TechSuite report detected: Yes Diagnostic report visible to customer: No Customer notified: No
- options published
Repair Options Published to Customer Portal 1. Recommended — $764.95 Customer notified: No
- update published
Saved to the customer portal (not published — RepairShopr not notified). Repair Portal Update Published Customer-facing status: Checked In Customer-facing diagnostic summary: Hello Scott, we have completed our checks on your Lenovo laptop and found no hardware issues other than the damaged display. We are able to get the part directly from Lenovo to repair your OLED display assembly. Below is a quote to repair your device and get it back into a working state. Customer-facing recommendation: (none) TechSuite report detected: Yes Diagnostic report visible to customer: No Customer notified: No
- techsuite report
TechSuite report received and distilled. Procedure: CW General Diagnostics Report specs fetched: yes Drafted customer results + 7 metric row(s).
- portal created
Repair Status Portal created. Customer Repair Status URL: https://status.thecomputerwarriors.com/repair/69920 This page will be used for computer repair status updates, diagnostic summaries, repair recommendations, and customer approval tracking.