Computer Warriors
Tickets/#69919

Ticket #69919

Clayton · MSI gaming laptop clean install

Update customer portal

Changes here are what the customer sees. The customer is only sent their link when you press Publish.

Prefilled from the ticket subject — clean it up to what the customer should see.

Repair options (the quote)

Options are shown to the customer as a ladder: your Recommended pick first, then the rest priciest to cheapest, with the Minimum last. Most options need no label at all — the price and your description carry them. Only one option should be Recommended.

What you recommend
$
What you recommend
$
What you recommend
$
The customer has already made a selection.

Save stores your work on the customer portal without notifying anyone. Preview saves, then shows you exactly what the customer will see. Publish locks it in, posts the quote to the RepairShopr ticket, and sets it to Quote Ready so the customer gets their link.

Documentation photos0/12

Photos of the device as it came in — pre-existing damage, condition, anything worth a record. These appear to the customer as soon as they upload. Remove one if it shouldn't be there.

Ticket

RepairShopr ID
119255879
Customer
Clayton
Phone
(910) 650-4800
Primary issue
MSI gaming laptop clean install
RepairShopr status
—
TechSuite report
Not detected
Approval
Approved

Customer portal link

https://status.thecomputerwarriors.com/repair/69919

Open customer page →

RepairShopr sync log

A log of portal activity and RepairShopr sync for this ticket.

  1. status update
    RepairShopr ticket status update requested: Customer Reply
  2. approval
    Customer Approved Repair Through Portal
Approved option:
Minimum
Approved price:
$259.95
Customer-facing summary:
We can install a smaller 500GB SSD (a solid-state drive, which is faster than a regular hard drive) if you don't need the full 1TB of storage, then set up Windows 11 on it with everything needed to get your laptop running properly.
Approval timestamp:
October 15, 2026 at 5:40 PM EDT
Next recommended RepairShopr status:
Customer Reply
  3. status update
    RepairShopr ticket status update requested: Quote Ready
  4. options published
    Repair Options Published to Customer Portal
1. Recommended — $614.90
2. None — $389.95
3. Minimum — $259.95
Customer notified:
No
  5. update published
    Published to the customer portal.
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
We first tried to install Windows directly onto your existing drive. During this process, we found that the drive itself had failed, and this is what was causing the error message your laptop was showing. The rest of your computer's parts are working fine, though your battery is holding less of a charge than we'd like to see — it's currently at 72% of its original capacity.
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No
  6. options published
    Repair Options Published to Customer Portal
1. Recommended — $614.90
2. None — $389.95
3. Minimum — $259.95
Customer notified:
No
  7. update published
    Saved to the customer portal (not published — RepairShopr not notified).
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
We first tried to install Windows directly onto your existing drive. During this process, we found that the drive itself had failed, and this is what was causing the error message your laptop was showing. The rest of your computer's parts are working fine, though your battery is holding less of a charge than we'd like to see — it's currently at 72% of its original capacity.
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No
  8. options published
    Repair Options Published to Customer Portal
1. Recommended — $614.90
2. None — $389.95
3. Minimum — $259.95
Customer notified:
No
  9. update published
    Saved to the customer portal (not published — RepairShopr not notified).
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
We first tried to install Windows directly onto your existing drive. During this process, we found that the drive itself had failed, and this is what was causing the error message your laptop was showing. The rest of your computer's parts are working fine, though your battery is holding less of a charge than we'd like to see — it's currently at 72% of its original capacity.
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No
  10. portal created
    Repair Status Portal created.
Customer Repair Status URL:
https://status.thecomputerwarriors.com/repair/69919
This page will be used for computer repair status updates, diagnostic summaries, repair recommendations, and customer approval tracking.