Computer Warriors
Tickets/#69914

Ticket #69914

Blake · Custom Build Power Issues

Update customer portal

Changes here are what the customer sees. The customer is only sent their link when you press Publish.

Prefilled from the ticket subject — clean it up to what the customer should see.

TechSuite summary (internal — not shown to the customer)

DIAGNOSTIC SUMMARY - Ticket 69914 (Blake Daniel) CRITICAL ISSUES DETECTED: - System File Checker failure: Windows Resource Protection could not start the repair service. This indicates potential system file corruption or WRP service malfunction that requires immediate attention. - Recent app crashes: 98 instances detected. This is significantly elevated and suggests underlying stability issues - possible driver conflicts, memory problems, or software conflicts. - USB Flash Drive detected: Generic Flash Disk (Disk 2) connected to system. Verify this is authorized hardware and scan for potential malware vectors. STORAGE STATUS: - C: drive at 952GB capacity - no critical space warning but monitor usage - D: drive at 116GB capacity - adequate space - E: drive appears to have 0GB capacity - may indicate formatting issue or detection problem - G: drive at 1862GB - adequate space SYSTEM CHECKS COMPLETED: - System time synchronized successfully - Restore point created - Device Manager checked - Drivers and startup applications listed - No Blue Screen of Death events found in logs - No malware detected by HijackThis - Battery health check completed (appears to be desktop system) RECOMMENDATION: Priority 1: Investigate the 98 app crashes to identify root cause (check Event Viewer for error codes, verify driver compatibility, run memory diagnostics) Priority 2: Repair Windows system files using alternative methods since WRP service is non-functional (may require Safe Mode or Windows installation media) Priority 3: Investigate E: drive detection issue

Repair options (the quote)

Options are shown to the customer as a ladder: your Recommended pick first, then the rest priciest to cheapest, with the Minimum last. Most options need no label at all — the price and your description carry them. Only one option should be Recommended.

What you recommend
$
The customer has already made a selection.

Save stores your work on the customer portal without notifying anyone. Preview saves, then shows you exactly what the customer will see. Publish locks it in, posts the quote to the RepairShopr ticket, and sets it to Quote Ready so the customer gets their link.

Documentation photos0/12

Photos of the device as it came in — pre-existing damage, condition, anything worth a record. These appear to the customer as soon as they upload. Remove one if it shouldn't be there.

Ticket

RepairShopr ID
119233392
Customer
Blake
Phone
(252) 945-5621
Primary issue
Custom Build Power Issues
RepairShopr status
—
TechSuite report
Detected
Approval
Approved

Customer portal link

https://status.thecomputerwarriors.com/repair/69914

Open customer page →

RepairShopr sync log

A log of portal activity and RepairShopr sync for this ticket.

  1. status update
    RepairShopr ticket status update requested: Customer Reply
  2. approval
    Customer Approved Repair Through Portal
Approved option:
Recommended
Approved price:
$224.95
Customer-facing summary:
We'll replace the failed power supply in your computer with a new one from our stock. If approved, the repair can be completed within 48 hours of approval and would carry a 1 year hardware warranty.
Approval timestamp:
October 6, 2026 at 2:18 PM EDT
Next recommended RepairShopr status:
Customer Reply
  3. status update
    RepairShopr ticket status update requested: Quote Ready
  4. options published
    Repair Options Published to Customer Portal
1. Recommended — $224.95
Customer notified:
No
  5. update published
    Published to the customer portal.
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
Your computer's power supply has failed. We plugged in a replacement unit for testing purposes, and the rest of your system passed every test. A new power supply will get your computer back up and running.
Customer-facing recommendation:
(none)
TechSuite report detected:
Yes
Diagnostic report visible to customer:
No
Customer notified:
No
  6. techsuite report
    TechSuite report received and distilled.
Procedure: CW General Diagnostics
Report specs fetched: yes
Drafted customer results + 6 metric row(s).
  7. portal created
    Repair Status Portal created.
Customer Repair Status URL:
https://status.thecomputerwarriors.com/repair/69914
This page will be used for computer repair status updates, diagnostic summaries, repair recommendations, and customer approval tracking.