Ticket #69910

Nicholas · ADRUS custom build no power

Update customer portal

Changes here are what the customer sees. The customer is only sent their link when you press Publish.

Primary issue

Prefilled from the ticket subject — clean it up to what the customer should see.

Technician notes

Diagnostics report linkShow this report to the customer

Are we suggesting a Protection Plan?When checked, the customer sees a short explanation of why we're suggesting a Protection Plan, right under the diagnostics report.

Repair options (the quote)

Options are shown to the customer as a ladder: your Recommended pick first, then the rest priciest to cheapest, with the Minimum last. Most options need no label at all — the price and your description carry them. Only one option should be Recommended.

What you recommend

The customer has already made a selection.

Save stores your work on the customer portal without notifying anyone. Preview saves, then shows you exactly what the customer will see. Publish locks it in, posts the quote to the RepairShopr ticket, and sets it to Quote Ready so the customer gets their link.

Documentation photos0/12

Photos of the device as it came in — pre-existing damage, condition, anything worth a record. These appear to the customer as soon as they upload. Remove one if it shouldn't be there.

Take photoChoose photos

Ticket

RepairShopr ID: 119225891
Customer: Nicholas
Phone: (479) 696-1124
Primary issue: ADRUS custom build no power
RepairShopr status: —
TechSuite report: Detected
Approval: Approved

Customer portal link

https://status.thecomputerwarriors.com/repair/69910

Open customer page →

RepairShopr sync log

A log of portal activity and RepairShopr sync for this ticket.

status updateOct 13, 6:29 PM

RepairShopr ticket status update requested: Customer Reply

approvalOct 13, 6:29 PM

Customer Approved Repair Through Portal
Approved option:
Recommended
Approved price:
$85.00
Customer-facing summary:
We'll give your computer a tune-up: updating all the software that helps your hardware work properly, and fixing corrupted files in the operating system (the core software that runs your computer).
Approval timestamp:
October 13, 2026 at 6:29 PM EDT
Next recommended RepairShopr status:
Customer Reply

status updateOct 13, 5:23 PM

RepairShopr ticket status update requested: Quote Ready

options publishedOct 13, 5:23 PM

Repair Options Published to Customer Portal
1. Recommended — $85.00
Customer notified:
No

update publishedOct 13, 5:23 PM

Published to the customer portal.
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
We found a problem with how your processor (CPU) was connecting to your motherboard, and shortly after that, a similar connection problem with your memory (RAM). We removed both parts and reinstalled them carefully, which fixed the issue. We then tested all the components again and everything is working normally. However, we did find that some system software on your computer is corrupted and some necessary software for your hardware to work properly is missing.
Customer-facing recommendation:
(none)
TechSuite report detected:
Yes
Diagnostic report visible to customer:
Yes
Customer notified:
No

portal createdOct 1, 2:50 PM

Repair Status Portal created.
Customer Repair Status URL:
https://status.thecomputerwarriors.com/repair/69910
This page will be used for computer repair status updates, diagnostic summaries, repair recommendations, and customer approval tracking.