Ticket #69905
Scott · Lenovo Black screen and Battery
Update customer portal
Changes here are what the customer sees. The customer is only sent their link when you press Publish.
Prefilled from the ticket subject — clean it up to what the customer should see.
TechSuite summary (internal — not shown to the customer)
DIAGNOSTIC SUMMARY - Ticket 69905 (Scott Beatty) CRITICAL ISSUES FOUND: - System File Checker failure: Windows Resource Protection could not start the repair service. This indicates potential system file integrity problems that cannot be automatically repaired. - Storage critically low: E:\ drive shows 0GB remaining capacity. This drive is completely full and will cause system performance issues and potential failures. - Recent application crashes detected: 8 app crashes recorded. Investigate crash logs to identify problematic applications. - USB storage device detected: PNY USB 3.2 device found in SMART data. Verify if this is customer hardware or if it should be present. OTHER FINDINGS: - Most diagnostic tools returned corrupted or unreadable output (CSS/styling data instead of actual results). This suggests possible reporting tool malfunction or data corruption during scan. - HDD SMART information incomplete: View HDD SMART Info tool returned minimal data with all location information showing zero values. Cannot fully assess drive health. - Restore point creation status unclear due to corrupted output. RECOMMENDATIONS: - Immediately free up space on E:\ drive (delete unnecessary files or move data to external storage) - Run System File Checker again or attempt DISM repair if SFC continues to fail - Review application crash logs to identify problematic software - Re-run diagnostic tools to obtain clean, readable results for thorough assessment - Consider checking system drive (C:\) for errors given the SFC service failure
Options are shown to the customer as a ladder: your Recommended pick first, then the rest priciest to cheapest, with the Minimum last. Most options need no label at all — the price and your description carry them. Only one option should be Recommended.
Save stores your work on the customer portal without notifying anyone. Preview saves, then shows you exactly what the customer will see. Publish locks it in, posts the quote to the RepairShopr ticket, and sets it to Quote Ready so the customer gets their link.
Photos of the device as it came in — pre-existing damage, condition, anything worth a record. These appear to the customer as soon as they upload. Remove one if it shouldn't be there.
Ticket
- RepairShopr ID
- 119222395
- Customer
- Scott
- Phone
- (330) 834-3236
- Primary issue
- Lenovo Black screen and Battery
- RepairShopr status
- —
- TechSuite report
- Detected
- Approval
- Approved
Customer portal link
https://status.thecomputerwarriors.com/repair/69905
RepairShopr sync log
A log of portal activity and RepairShopr sync for this ticket.
- status update
RepairShopr ticket status update requested: Customer Reply
- approval
Customer Approved Repair Through Portal Approved option: Minimum Approved price: $254.95 Customer-facing summary: Screen replacement without a replacement charger. Parts take 3-5 business days to arrive, and once they're here, we'll install and test everything within 48 hours. Approval timestamp: October 6, 2026 at 1:54 PM EDT Next recommended RepairShopr status: Customer Reply
- status update
RepairShopr ticket status update requested: Quote Ready
- options published
Repair Options Published to Customer Portal 1. Recommended — $314.90 2. Minimum — $254.95 Customer notified: No
- update published
Published to the customer portal. Repair Portal Update Published Customer-facing status: Checked In Customer-facing diagnostic summary: The screen's backlight has failed, which makes the screen look like it's off even though the laptop is running. We connected an external monitor to test the rest of the system, and everything passed, including the battery, which is still in good health. The battery lasted 7-8 hours of on-screen use in our test, which is good for its age. The charger you brought in has frayed wires held together with electrical tape and should be replaced. Customer-facing recommendation: (none) TechSuite report detected: Yes Diagnostic report visible to customer: No Customer notified: No
- techsuite report
TechSuite report received and distilled. Procedure: CW General Diagnostics Report specs fetched: yes Drafted customer results + 7 metric row(s).
- portal created
Repair Status Portal created. Customer Repair Status URL: https://status.thecomputerwarriors.com/repair/69905 This page will be used for computer repair status updates, diagnostic summaries, repair recommendations, and customer approval tracking.