Computer Warriors
Tickets/#69891

Ticket #69891

Paul · Dell Laptop Multiple Issues

Update customer portal

Changes here are what the customer sees. The customer is only sent their link when you press Publish.

Prefilled from the ticket subject — clean it up to what the customer should see.

Repair options (the quote)

Options are shown to the customer as a ladder: your Recommended pick first, then the rest priciest to cheapest, with the Minimum last. Most options need no label at all — the price and your description carry them. Only one option should be Recommended.

What you recommend
$
What you recommend
$
What you recommend
$
The customer has already made a selection.

Save stores your work on the customer portal without notifying anyone. Preview saves, then shows you exactly what the customer will see. Publish locks it in, posts the quote to the RepairShopr ticket, and sets it to Quote Ready so the customer gets their link.

Documentation photos0/12

Photos of the device as it came in — pre-existing damage, condition, anything worth a record. These appear to the customer as soon as they upload. Remove one if it shouldn't be there.

Ticket

RepairShopr ID
119206343
Customer
Paul
Phone
(703) 434-0280
Primary issue
Dell Laptop Multiple Issues
RepairShopr status
—
TechSuite report
Not detected
Approval
Approved

Customer portal link

https://status.thecomputerwarriors.com/repair/69891

Open customer page →

RepairShopr sync log

A log of portal activity and RepairShopr sync for this ticket.

  1. status update
    RepairShopr ticket status update requested: Customer Reply
  2. approval
    Customer Approved Repair Through Portal
Approved option:
None
Approved price:
$279.80
Customer-facing summary:
We'll replace the keyboard, battery, and bottom panel with new ones so the bottom stays in place properly again, and get the correct drive caddy for your laptop. Parts take 3-5 business days to arrive, and once they're in, we'll install and test everything within 48 hours.
Approval timestamp:
October 1, 2026 at 2:21 PM EDT
Next recommended RepairShopr status:
Customer Reply
  3. status update
    RepairShopr ticket status update requested: Quote Ready
  4. options published
    Repair Options Published to Customer Portal
1. Recommended — $229.85
2. None — $279.80
3. Minimum — $84.95
Customer notified:
No
  5. update published
    Published to the customer portal.
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
Your keyboard is sticky from the coffee spill. We found no evidence that the liquid got any further inside than the keyboard itself but cleaning the keys is not enough to restore function as the liquid got into the switches themselves. The bottom panel is missing a corner, so it's missing one of its screw points. We can put the panel back in place, but it may end up popping out again so will give a quote with an option to replace it if you want a permanent solution. Your storage drive (where your files are kept) is only being held in place by the pressure of the back panel. Because it can move around, this can cause its cable to break, which would make the drive stop being recognized by the computer. Your battery shows 50% health, so if you often use the laptop unplugged, you're getting only about half the battery life it should have.
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No
  6. portal created
    Repair Status Portal created.
Customer Repair Status URL:
https://status.thecomputerwarriors.com/repair/69891
This page will be used for computer repair status updates, diagnostic summaries, repair recommendations, and customer approval tracking.