Ticket #69883

Tyler · ROG laptop screen repair

Update customer portal

Changes here are what the customer sees. The customer is only sent their link when you press Publish.

Primary issue

Prefilled from the ticket subject — clean it up to what the customer should see.

Technician notes

Diagnostics report linkShow this report to the customer

Are we suggesting a Protection Plan?When checked, the customer sees a short explanation of why we're suggesting a Protection Plan, right under the diagnostics report.

Repair options (the quote)

Options are shown to the customer as a ladder: your Recommended pick first, then the rest priciest to cheapest, with the Minimum last. Most options need no label at all — the price and your description carry them. Only one option should be Recommended.

What you recommend

Save stores your work on the customer portal without notifying anyone. Preview saves, then shows you exactly what the customer will see. Publish locks it in, posts the quote to the RepairShopr ticket, and sets it to Quote Ready so the customer gets their link.

Documentation photos0/12

Photos of the device as it came in — pre-existing damage, condition, anything worth a record. These appear to the customer as soon as they upload. Remove one if it shouldn't be there.

Take photoChoose photos

Ticket

RepairShopr ID: 119154435
Customer: Tyler
Phone: (757) 608-9656
Primary issue: ROG laptop screen repair
RepairShopr status: —
TechSuite report: Not detected
Approval: Not Approved

Customer portal link

https://status.thecomputerwarriors.com/repair/69883

Open customer page →

RepairShopr sync log

A log of portal activity and RepairShopr sync for this ticket.

options publishedOct 13, 12:40 PM

Repair Options Published to Customer Portal
1. Minimum — $909.95
Customer notified:
No

update publishedOct 13, 12:40 PM

Saved to the customer portal (not published — RepairShopr not notified).
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
During our diagnostics, we confirmed that your laptop would not display. While we didn't see any physical damage to the screen, we noticed it would display to an external monitor without issue. This confirms that the display has failed and would need to be replaced.
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No

status updateOct 13, 9:54 AM

RepairShopr ticket status update requested: Quote Ready

options publishedOct 13, 9:54 AM

Repair Options Published to Customer Portal
1. Minimum — $1,284.95
Customer notified:
No

update publishedOct 13, 9:54 AM

Published to the customer portal.
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
During our diagnostics, we confirmed that your laptop would not display. While we didn't see any physical damage to the screen, we noticed it would display to an external monitor without issue. This confirms that the display has failed and would need to be replaced.
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No

portal createdSep 30, 3:18 PM

Repair Status Portal created.
Customer Repair Status URL:
https://status.thecomputerwarriors.com/repair/69883
This page will be used for computer repair status updates, diagnostic summaries, repair recommendations, and customer approval tracking.