Computer Warriors
Tickets/#69876

Ticket #69876

Cathy · Hp AIO won't start up/possible virus

Update customer portal

Changes here are what the customer sees. The customer is only sent their link when you press Publish.

Prefilled from the ticket subject — clean it up to what the customer should see.

Repair options (the quote)

Options are shown to the customer as a ladder: your Recommended pick first, then the rest priciest to cheapest, with the Minimum last. Most options need no label at all — the price and your description carry them. Only one option should be Recommended.

What you recommend
$
What you recommend
$
What you recommend
$
The customer has already made a selection.

Save stores your work on the customer portal without notifying anyone. Preview saves, then shows you exactly what the customer will see. Publish locks it in, posts the quote to the RepairShopr ticket, and sets it to Quote Ready so the customer gets their link.

Documentation photos0/12

Photos of the device as it came in — pre-existing damage, condition, anything worth a record. These appear to the customer as soon as they upload. Remove one if it shouldn't be there.

Ticket

RepairShopr ID
119134379
Customer
Cathy
Phone
(910) 340-5841
Primary issue
Hp AIO won't start up/possible virus
RepairShopr status
—
TechSuite report
Not detected
Approval
Approved

Customer portal link

https://status.thecomputerwarriors.com/repair/69876

Open customer page →

RepairShopr sync log

A log of portal activity and RepairShopr sync for this ticket.

  1. status update
    RepairShopr ticket status update requested: Customer Reply
  2. approval
    Customer Approved Repair Through Portal
Approved option:
Minimum
Approved price:
$85.00
Customer-facing summary:
We'll perform a tune-up on your HP all-in-one to clean up your current version of Windows and remove any pop-up permissions that may be causing the pop-ups you're experiencing.
Approval timestamp:
October 14, 2026 at 11:18 AM EDT
Next recommended RepairShopr status:
Customer Reply
  3. status update
    RepairShopr ticket status update requested: Customer Reply
  4. customer message
    Customer replied via Repair Status Portal:

Why was i not able to open it at all?

Received:
October 14, 2026 at 11:16 AM EDT
Ticket status set to: Customer Reply
  5. status update
    RepairShopr ticket status update requested: Quote Ready
  6. options published
    Repair Options Published to Customer Portal
1. Recommended — $0.00
2. None — $374.95
3. Minimum — $85.00
Customer notified:
No
  7. update published
    Published to the customer portal.
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
Our scans didn't find any serious viruses or malware on your computer. We did find 2 unwanted programs, but they wouldn't noticeably affect how your computer runs. For the pop-ups, we noticed some websites had been given permission, inside your browser, to send you notifications. Sites use this to spam you with ads or pop-ups that could lead to other dangerous sites. We also found that the storage drive that holds and runs your operating system is failing. This explains the slow startup and the startup hangs you've been experiencing.
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No
  8. portal created
    Repair Status Portal created.
Customer Repair Status URL:
https://status.thecomputerwarriors.com/repair/69876
This page will be used for computer repair status updates, diagnostic summaries, repair recommendations, and customer approval tracking.