Ticket #69875
Dan · Dell AOI DNS Wi-Fi Issues
Update customer portal
Changes here are what the customer sees. The customer is only sent their link when you press Publish.
Prefilled from the ticket subject — clean it up to what the customer should see.
TechSuite summary (internal — not shown to the customer)
DIAGNOSTIC SUMMARY - Ticket 69875 (Dan Kent) CRITICAL ISSUES: - System File Checker failed to start repair service - Windows Resource Protection unavailable. This indicates potential system integrity issues that cannot be automatically repaired. - Hard drive capacity critically low - Only 12% remaining across all drives. C: drive has 1861GB total with minimal free space. Recommend immediate cleanup or storage expansion to prevent system instability and performance degradation. NOTABLE FINDINGS: - One recent application crash detected. Review Event Viewer for specific crash details if user reports stability issues. - SSD health appears normal per SMART data (CT2000BX500SSD1). All monitored attributes show "Ok" status with no critical SMART indicators detected. - No Blue Screen of Death events found in system logs. RECOMMENDATIONS: - Address Windows Resource Protection failure - may require system repair or Windows reinstall if corruption is present. - Perform immediate disk cleanup (temporary files, old backups, unused applications) or add external storage. - Monitor system stability given the Resource Protection issue and recent app crash. All other diagnostic scans completed without detecting malware, critical driver issues, or hardware failures.
Repair options (the quote)
Options are shown to the customer as a ladder: your Recommended pick first, then the rest priciest to cheapest, with the Minimum last. Most options need no label at all — the price and your description carry them. Only one option should be Recommended.
What you recommend
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What you recommend
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What you recommend
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What you recommend
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The customer has already made a selection.
Save stores your work on the customer portal without notifying anyone. Preview saves, then shows you exactly what the customer will see. Publish locks it in, posts the quote to the RepairShopr ticket, and sets it to Quote Ready so the customer gets their link.
Documentation photos0/12
Photos of the device as it came in — pre-existing damage, condition, anything worth a record. These appear to the customer as soon as they upload. Remove one if it shouldn't be there.
Ticket
- RepairShopr ID
- 119129718
- Customer
- Dan
- Phone
- (910) 279-4535
- Primary issue
- Dell AOI DNS Wi-Fi Issues
- RepairShopr status
- —
- TechSuite report
- Detected
- Approval
- Approved
Customer portal link
https://status.thecomputerwarriors.com/repair/69875
RepairShopr sync log
A log of portal activity and RepairShopr sync for this ticket.
- status update
RepairShopr ticket status update requested: Customer Reply
- customer message
Customer replied via Repair Status Portal: Now that I’ve made my decision, do you need anything from me? Received: October 1, 2026 at 3:18 PM EDT Ticket status set to: Customer Reply
- status update
RepairShopr ticket status update requested: Customer Reply
- approval
Customer Approved Repair Through Portal Approved option: None Approved price: $1,409.95 Customer-facing summary: We can get a 27" New Lenovo AIO with touchscreen here in about 3 business days from approval. This unit would be new and have one year of manufacture warranty that we would be the middle man for between you and Lenovo. We could also migrate all of your personal files such as documents, pictures, music, videos, downloads from the old unit to the replacement device. This would include files locally stored on the machine, but not things stored in cloud services like OneDrive or Dropbox. You would also need to reinstall any software you may have had on the Dell, such as Antivirus protection, Microsoft Office, Quicken/Turbo Tax, as well as reinstall/connect any printers you may have and sign back in to any online accounts. If you feel you may need help with any of this, we also offer remote support or on-site setup and delivery at additional cost. Approval timestamp: October 1, 2026 at 3:16 PM EDT Next recommended RepairShopr status: Customer Reply
- status update
RepairShopr ticket status update requested: Quote Ready
- options published
Repair Options Published to Customer Portal 1. Recommended — $909.95 2. None — $1,409.95 3. None — $1,039.90 4. Minimum — $449.95 Customer notified: No
- update published
Published to the customer portal. Repair Portal Update Published Customer-facing status: Checked In Customer-facing diagnostic summary: Hello Dan, this is Anthony from The Computer Warriors. I have completed my checks on your device and found multiple areas of issue with the unit. When we first plugged the machine up and attempted to turn the machine on, we were met with a 3/1 error code, which indicated the CMOS battery has failed and would need to be replaced. This is a small coin cell battery that helps the system keep date and time when off and also when not plugged into a wall outlet. Once the machine turned on an alerted us that date and time were wrong due to the failed battery, we also noticed an issue with the screen on the top right are of the screen. It looks as if the display is failing or had some pressure applied at a point to slightly damage the display. We were able to set the correct date and time and complete our diagnostics on your device to find the cause of your internet issues. During our checks we were able to determine the network issues are caused by software corruption with the configuration of the network settings. We ran the rest of our tests on the device and found that the 2TB storage drive in the system is reporting failures and that the data should be backed up and the drive replaced soon to prevent data loss. Based on all of our findings, especially with the screen issues, we would recommend not repairing the device and would recommend looking at replacing the unit. Below will be repair options for the unit and new and open box replacement options. Customer-facing recommendation: (none) TechSuite report detected: Yes Diagnostic report visible to customer: No Customer notified: No
- options published
Repair Options Published to Customer Portal 1. Recommended — $909.95 2. None — $1,409.95 3. None — $1,039.90 4. Minimum — $449.95 Customer notified: No
- update published
Saved to the customer portal (not published — RepairShopr not notified). Repair Portal Update Published Customer-facing status: Checked In Customer-facing diagnostic summary: Hello Dan, this is Anthony from The Computer Warriors. I have completed my checks on your device and found multiple areas of issue with the unit. When we first plugged the machine up and attempted to turn the machine on, we were met with a 3/1 error code, which indicated the CMOS battery has failed and would need to be replaced. This is a small coin cell battery that helps the system keep date and time when off and also when not plugged into a wall outlet. Once the machine turned on an alerted us that date and time were wrong due to the failed battery, we also noticed an issue with the screen on the top right are of the screen. It looks as if the display is failing or had some pressure applied at a point to slightly damage the display. We were able to set the correct date and time and complete our diagnostics on your device to find the cause of your internet issues. During our checks we were able to determine the network issues are caused by software corruption with the configuration of the network settings. We ran the rest of our tests on the device and found that the 2TB storage drive in the system is reporting failures and that the data should be backed up and the drive replaced soon to prevent data loss. Based on all of our findings, especially with the screen issues, we would recommend not repairing the device and would recommend looking at replacing the unit. Below will be repair options for the unit and new and open box replacement options. Customer-facing recommendation: (none) TechSuite report detected: Yes Diagnostic report visible to customer: No Customer notified: No
- options published
Repair Options Published to Customer Portal 1. Recommended — $909.95 2. None — $1,409.95 3. None — $1,039.90 4. Minimum — $449.95 Customer notified: No
- update published
Saved to the customer portal (not published — RepairShopr not notified). Repair Portal Update Published Customer-facing status: Checked In Customer-facing diagnostic summary: Hello Dan, this is Anthony from The Computer Warriors. I have completed my checks on your device and found multiple areas of issue with the unit. When we first plugged the machine up and attempted to turn the machine on, we were met with a 3/1 error code, which indicated the CMOS battery has failed and would need to be replaced. This is a small coin cell battery that helps the system keep date and time when off and also when not plugged into a wall outlet. Once the machine turned on an alerted us that date and time were wrong due to the failed battery, we also noticed an issue with the screen on the top right are of the screen. It looks as if the display is failing or had some pressure applied at a point to slightly damage the display. We were able to set the correct date and time and complete our diagnostics on your device to find the cause of your internet issues. During our checks we were able to determine the network issues are caused by software corruption with the configuration of the network settings. We ran the rest of our tests on the device and found that the 2TB storage drive in the system is reporting failures and that the data should be backed up and the drive replaced soon to prevent data loss. Based on all of our findings, especially with the screen issues, we would recommend not repairing the device and would recommend looking at replacing the unit. Below will be repair options for the unit and new and open box replacement options. Customer-facing recommendation: (none) TechSuite report detected: Yes Diagnostic report visible to customer: No Customer notified: No
- update published
Saved to the customer portal (not published — RepairShopr not notified). Repair Portal Update Published Customer-facing status: Checked In Customer-facing diagnostic summary: Hello Dan, this is Anthony from The Computer Warriors. I have completed my checks on your device and found multiple areas of issue with the unit. When we first plugged the machine up and attempted to turn the machine on, we were met with a 3/1 error code, which indicated the CMOS battery has failed and would need to be replaced. This is a small coin cell battery that helps the system keep date and time when off and also when not plugged into a wall outlet. Once the machine turned on an alerted us that date and time were wrong due to the failed battery, we also noticed an issue with the screen on the top right are of the screen. It looks as if the display is failing or had some pressure applied at a point to slightly damage the display. We were able to set the correct date and time and complete our diagnostics on your device to find the cause of your internet issues. Customer-facing recommendation: (none) TechSuite report detected: Yes Diagnostic report visible to customer: Yes Customer notified: No
- update published
Saved to the customer portal (not published — RepairShopr not notified). Repair Portal Update Published Customer-facing status: Checked In Customer-facing diagnostic summary: Hello Dan, this is Anthony from The Computer Warriors. I have completed my checks on your device and found multiple areas of issue with the unit. When we first plugged the machine up and attempted to turn the machine on, we were met with a 3/1 error code, which indicated the CMOS battery has failed and would need to be replaced. This is a small coin cell battery that helps the system keep date and time when off and also when not plugged into a wall outlet. Once the machine turned on an alerted us that date and time were wrong due to the failed battery, we also noticed an issue with the screen on the top right are of the screen. It looks as if the display is failing or had some pressure applied at a point to slightly damage the display. We were able to set the correct date and time and complete our diagnostics on your device to find the cause of your internet issues. Customer-facing recommendation: (none) TechSuite report detected: Yes Diagnostic report visible to customer: Yes Customer notified: No
- update published
Saved to the customer portal (not published — RepairShopr not notified). Repair Portal Update Published Customer-facing status: Checked In Customer-facing diagnostic summary: Hello Dan, this is Anthony from The Computer Warriors. I have completed my checks on your device and found multiple areas of issue with the unit. When we first plugged the machine up and attempted to turn the machine on, we were met with a 3/1 error code, which indicated the CMOS battery has failed and would need to be replaced. This is a small coin cell battery that helps the system keep date and time when off and also when not plugged into a wall outlet. Once the machine turned on an alerted us that date and time were wrong due to the failed battery, we also noticed an issue with the screen on the top right are of the screen. It looks as if the display is failing or had some pressure applied at a point to slightly damage the display. We were able to set the correct date and time and complete our diagnostics on your device to find the cause of your internet issues. Customer-facing recommendation: (none) TechSuite report detected: Yes Diagnostic report visible to customer: Yes Customer notified: No
- update published
Saved to the customer portal (not published — RepairShopr not notified). Repair Portal Update Published Customer-facing status: Checked In Customer-facing diagnostic summary: Hello Dan, this is Anthony from The Computer Warriors. I have completed my checks on your device and found multiple areas of issue with the unit. When we first plugged the machine up and attempted to turn the machine on, we were met with a 3/1 error code, which indicated the CMOS battery has failed and would need to be replaced. This is a small coin cell battery that helps the system keep date and time when off and also when not plugged into a wall outlet. Once the machine turned on an alerted us that date and time were wrong due to the failed battery, we also noticed an issue with the screen on the top right are of the screen. It looks as if the display is failing or had some pressure applied at a point to slightly damage the display. We were able to set the correct date and time and complete our diagnostics on your device to find the cause of your internet issues. Customer-facing recommendation: (none) TechSuite report detected: Yes Diagnostic report visible to customer: No Customer notified: No
- update published
Saved to the customer portal (not published — RepairShopr not notified). Repair Portal Update Published Customer-facing status: Checked In Customer-facing diagnostic summary: Hello Dan, this is Anthony from The Computer Warriors. I have completed my checks on your device and found multiple areas of issue with the unit. When we first plugged the machine up and attempted to turn the machine on, we were met with a 3/1 error code, which indicated the CMOS battery has failed and would need to be replaced. This is a small coin cell battery that helps the system keep date and time when off and also when not plugged into a wall outlet. Once the machine turned on an alerted us that date and time were wrong due to the failed battery, we also noticed an issue with the screen on the top right are of the screen. It looks as if the display is failing or had some pressure applied at a point to slightly damage the display. We were able to set the correct date and time and complete our diagnostics on your device to find the cause of your internet issues. Customer-facing recommendation: (none) TechSuite report detected: Yes Diagnostic report visible to customer: No Customer notified: No
- update published
Saved to the customer portal (not published — RepairShopr not notified). Repair Portal Update Published Customer-facing status: Checked In Customer-facing diagnostic summary: (none) Customer-facing recommendation: (none) TechSuite report detected: Yes Diagnostic report visible to customer: Yes Customer notified: No
- update published
Saved to the customer portal (not published — RepairShopr not notified). Repair Portal Update Published Customer-facing status: Checked In Customer-facing diagnostic summary: (none) Customer-facing recommendation: (none) TechSuite report detected: Yes Diagnostic report visible to customer: Yes Customer notified: No
- techsuite report
TechSuite report received and distilled. Procedure: CW General Diagnostics Report specs fetched: yes Drafted customer results + 6 metric row(s).
- portal created
Repair Status Portal created. Customer Repair Status URL: https://status.thecomputerwarriors.com/repair/69875 This page will be used for computer repair status updates, diagnostic summaries, repair recommendations, and customer approval tracking.