Ticket #69856
William · Potential Virus Protection but Other Issues
Update customer portal
Changes here are what the customer sees. The customer is only sent their link when you press Publish.
Prefilled from the ticket subject — clean it up to what the customer should see.
TechSuite summary (internal — not shown to the customer)
DIAGNOSTIC SUMMARY - Ticket 69856 (William Duda) CRITICAL ISSUES: - System File Checker failed - Windows Resource Protection could not start the repair service. This indicates potential system file integrity issues that cannot be automatically repaired. - Drive F:\ shows 0GB capacity with FAT filesystem - appears to be a failed or disconnected storage device requiring investigation. IMPORTANT ISSUES: - Extremely low disk space on primary storage - C:\ drive at 105GB with 0% remaining capacity. This is critically full and will cause performance degradation and potential system instability. Immediate cleanup or expansion needed. - Recent application crash detected (1 crash found) - recommend reviewing Event Viewer for crash details and affected application. HARDWARE STATUS: - HDD SMART information reviewed - both internal drives (Seagate 1TB and SK Hynix 128GB SSD) show normal SMART status with no critical failures detected. - Battery health check completed - no issues noted. - No Blue Screen of Death events found in system logs. SYSTEM STATUS: - Restore point successfully created. - System time synchronized. - Device Manager shows normal device status. - No malware detected by HijackThis scan. RECOMMENDED ACTIONS: 1. Free up disk space on C:\ drive immediately (target minimum 20-30% free space). 2. Investigate and repair F:\ drive or remove if non-essential. 3. Run System File Checker repair in Safe Mode or use DISM if SFC continues to fail. 4. Review Event Viewer for application crash details.
Options are shown to the customer as a ladder: your Recommended pick first, then the rest priciest to cheapest, with the Minimum last. Most options need no label at all — the price and your description carry them. Only one option should be Recommended.
Save stores your work on the customer portal without notifying anyone. Preview saves, then shows you exactly what the customer will see. Publish locks it in, posts the quote to the RepairShopr ticket, and sets it to Quote Ready so the customer gets their link.
Photos of the device as it came in — pre-existing damage, condition, anything worth a record. These appear to the customer as soon as they upload. Remove one if it shouldn't be there.
Ticket
- RepairShopr ID
- 119045089
- Customer
- William
- Phone
- (910) 742-9884
- Primary issue
- Potential Virus Protection but Other Issues
- RepairShopr status
- —
- TechSuite report
- Detected
- Approval
- Not Approved
Customer portal link
https://status.thecomputerwarriors.com/repair/69856
RepairShopr sync log
A log of portal activity and RepairShopr sync for this ticket.
- status update
RepairShopr ticket status update requested: Quote Ready
- options published
Repair Options Published to Customer Portal 1. Recommended — $118.70 Customer notified: No
- update published
Published to the customer portal. Repair Portal Update Published Customer-facing status: Checked In Customer-facing diagnostic summary: We checked your computer thoroughly and found no viruses or malware. Your computer has 8GB of RAM, the memory it uses to run programs, and 7 to 7.5GB of that is already used up just running background tasks and startup programs. This means your computer has to wait for memory to free up before it can move on to the next task. Overall, the computer runs great for its age and we found no other issues. We were able to log into the Yahoo email using the password you provided, and it accepted it, but then asked for a 2 factor code to continue, which was the expected result. Customer-facing recommendation: (none) TechSuite report detected: Yes Diagnostic report visible to customer: No Customer notified: No
- techsuite report
TechSuite report received and distilled. Procedure: CW General Diagnostics Report specs fetched: yes Drafted customer results + 7 metric row(s).
- portal created
Repair Status Portal created. Customer Repair Status URL: https://status.thecomputerwarriors.com/repair/69856 This page will be used for computer repair status updates, diagnostic summaries, repair recommendations, and customer approval tracking.