Ticket #69852

Joesph · Custom Prebuilt Boot Loop

Update customer portal

Changes here are what the customer sees. The customer is only sent their link when you press Publish.

Primary issue

Prefilled from the ticket subject — clean it up to what the customer should see.

Technician notes

Diagnostics report linkShow this report to the customer

Are we suggesting a Protection Plan?When checked, the customer sees a short explanation of why we're suggesting a Protection Plan, right under the diagnostics report.

Repair options (the quote)

Options are shown to the customer as a ladder: your Recommended pick first, then the rest priciest to cheapest, with the Minimum last. Most options need no label at all — the price and your description carry them. Only one option should be Recommended.

What you recommend

Save stores your work on the customer portal without notifying anyone. Preview saves, then shows you exactly what the customer will see. Publish locks it in, posts the quote to the RepairShopr ticket, and sets it to Quote Ready so the customer gets their link.

Documentation photos0/12

Photos of the device as it came in — pre-existing damage, condition, anything worth a record. These appear to the customer as soon as they upload. Remove one if it shouldn't be there.

Take photoChoose photos

Ticket

RepairShopr ID: 118997539
Customer: Joesph
Phone: (910) 660-1694
Primary issue: Custom Prebuilt Boot Loop
RepairShopr status: —
TechSuite report: Not detected
Approval: Not Approved

Customer portal link

https://status.thecomputerwarriors.com/repair/69852

Open customer page →

RepairShopr sync log

A log of portal activity and RepairShopr sync for this ticket.

status updateSep 30, 1:55 PM

RepairShopr ticket status update requested: Customer Reply

customer messageSep 30, 1:55 PM

Customer replied via Repair Status Portal:

Thank you for figuring out the issue! Could this have something to do with why I can’t upgrade to WIN11 or is that just the motherboard? Also, how long do I have with these quotes to make a decision?

Received:
September 30, 2026 at 1:55 PM EDT
Ticket status set to: Customer Reply

status updateSep 30, 12:32 PM

RepairShopr ticket status update requested: Quote Ready

options publishedSep 30, 12:32 PM

Repair Options Published to Customer Portal
1. Recommended — $374.95
2. Minimum — $274.95
Customer notified:
No

update publishedSep 30, 12:32 PM

Published to the customer portal.
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
Your computer's main drive, an SSD (solid-state drive, which is normally very fast), is failing. It only starts up successfully about 10% of the time, and when it does start, it runs much slower than an SSD should. We tested your computer with a different, temporary drive with Windows freshly installed on it, and the computer worked normally and passed the rest of our tests. This confirms the SSD itself is the problem.
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No

portal createdSep 28, 4:47 PM

Repair Status Portal created.
Customer Repair Status URL:
https://status.thecomputerwarriors.com/repair/69852
This page will be used for computer repair status updates, diagnostic summaries, repair recommendations, and customer approval tracking.