Ticket #69849
Joshua · custom pc build not displaying
Update customer portal
Changes here are what the customer sees. The customer is only sent their link when you press Publish.
Prefilled from the ticket subject — clean it up to what the customer should see.
Options are shown to the customer as a ladder: your Recommended pick first, then the rest priciest to cheapest, with the Minimum last. Most options need no label at all — the price and your description carry them. Only one option should be Recommended.
Save stores your work on the customer portal without notifying anyone. Preview saves, then shows you exactly what the customer will see. Publish locks it in, posts the quote to the RepairShopr ticket, and sets it to Quote Ready so the customer gets their link.
Photos of the device as it came in — pre-existing damage, condition, anything worth a record. These appear to the customer as soon as they upload. Remove one if it shouldn't be there.
Ticket
- RepairShopr ID
- 118996990
- Customer
- Joshua
- Phone
- (910) 526-9985
- Primary issue
- custom pc build not displaying
- RepairShopr status
- —
- TechSuite report
- Not detected
- Approval
- Not Approved
Customer portal link
https://status.thecomputerwarriors.com/repair/69849
RepairShopr sync log
A log of portal activity and RepairShopr sync for this ticket.
- status update
RepairShopr ticket status update requested: Quote Ready
- options published
Repair Options Published to Customer Portal 1. Recommended — $1,299.95 2. None — $1,224.95 3. Minimum — $799.95 Customer notified: No
- update published
Published to the customer portal. Repair Portal Update Published Customer-facing status: Checked In Customer-facing diagnostic summary: We tried to run our standard diagnostic scan on your computer, but it wouldn't give us a reading. Looking into this further, we found that several Trojan virus programs have taken control of your PC and are blocking your admin access. We then tested each part individually. Your CPU (processor) and RAM (memory) showed no issues, but we found your motherboard is missing a critical update, which could affect your CPU's long-term stability. We also confirmed your GPU (graphics card) is the main source of failure in your system. We did this by placing it in another computer and testing a replacement GPU in its place, which ruled out the motherboard or the riser cable connecting it as the cause. Customer-facing recommendation: (none) TechSuite report detected: No Diagnostic report visible to customer: No Customer notified: No
- options published
Repair Options Published to Customer Portal 1. Recommended — $1,299.95 2. None — $1,224.95 3. Minimum — $799.95 Customer notified: No
- update published
Saved to the customer portal (not published — RepairShopr not notified). Repair Portal Update Published Customer-facing status: Checked In Customer-facing diagnostic summary: We tried to run our standard diagnostic scan on your computer, but it wouldn't give us a reading. Looking into this further, we found that several Trojan virus programs have taken control of your PC and are blocking your admin access. We then tested each part individually. Your CPU (processor) and RAM (memory) showed no issues, but we found your motherboard is missing a critical update, which could affect your CPU's long-term stability. We also confirmed your GPU (graphics card) is the main source of failure in your system. We did this by placing it in another computer and testing a replacement GPU in its place, which ruled out the motherboard or the riser cable connecting it as the cause. Customer-facing recommendation: (none) TechSuite report detected: No Diagnostic report visible to customer: No Customer notified: No
- portal created
Repair Status Portal created. Customer Repair Status URL: https://status.thecomputerwarriors.com/repair/69849 This page will be used for computer repair status updates, diagnostic summaries, repair recommendations, and customer approval tracking.