Computer Warriors
Tickets/#69843

Ticket #69843

Gabriel · ibuypower overheating/possible upgrades

Update customer portal

Changes here are what the customer sees. The customer is only sent their link when you press Publish.

Prefilled from the ticket subject — clean it up to what the customer should see.

Repair options (the quote)

Options are shown to the customer as a ladder: your Recommended pick first, then the rest priciest to cheapest, with the Minimum last. Most options need no label at all — the price and your description carry them. Only one option should be Recommended.

What you recommend
$
What you recommend
$
What you recommend
$
The customer has already made a selection.

Save stores your work on the customer portal without notifying anyone. Preview saves, then shows you exactly what the customer will see. Publish locks it in, posts the quote to the RepairShopr ticket, and sets it to Quote Ready so the customer gets their link.

Documentation photos0/12

Photos of the device as it came in — pre-existing damage, condition, anything worth a record. These appear to the customer as soon as they upload. Remove one if it shouldn't be there.

Ticket

RepairShopr ID
118989423
Customer
Gabriel
Phone
(305) 712-0778
Primary issue
ibuypower overheating/possible upgrades
RepairShopr status
—
TechSuite report
Detected
Approval
Approved

Customer portal link

https://status.thecomputerwarriors.com/repair/69843

Open customer page →

RepairShopr sync log

A log of portal activity and RepairShopr sync for this ticket.

  1. status update
    RepairShopr ticket status update requested: Customer Reply
  2. approval
    Customer Approved Repair Through Portal
Approved option:
Recommended
Approved price:
$1,729.75
Customer-facing summary:
We can replace the drive that runs Windows with a new 1 TB drive, and upgrade your other storage drives to 2 TB each, giving you more room for your files. All your existing data will be moved over so your computer works just as it did before. The new drives are faster NVME and SATA models, which means quicker loading times. We'll also swap your current water cooler for a twin radiator air cooler, giving you better cooling with less maintenance going forward. On top of this we also have a refurbished RTX 4070 graphics card we can install to help improve your gaming performance.
Approval timestamp:
October 8, 2026 at 12:40 PM EDT
Next recommended RepairShopr status:
Customer Reply
  3. status update
    RepairShopr ticket status update requested: Quote Ready
  4. options published
    Repair Options Published to Customer Portal
1. Recommended — $1,729.75
2. Minimum — $479.95
3. Minimum — $154.95
Customer notified:
No
  5. update published
    Published to the customer portal.
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
Your PC is overheating because the water flow in your existing CPU cooler appears to be reduced. All of your drives are currently healthy, but they're 90% to 99% full. To prevent over-wearing on your drives and to allow for continued updates, we recommend offloading some of your data or replacing your drives with larger ones.
Customer-facing recommendation:
(none)
TechSuite report detected:
Yes
Diagnostic report visible to customer:
Yes
Customer notified:
No
  6. options published
    Repair Options Published to Customer Portal
1. Recommended — $1,729.75
2. Minimum — $479.95
3. Minimum — $154.95
Customer notified:
No
  7. update published
    Saved to the customer portal (not published — RepairShopr not notified).
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
Your PC is overheating because the water flow in your existing CPU cooler appears to be reduced. All of your drives are currently healthy, but they're 90% to 99% full. To prevent over-wearing on your drives and to allow for continued updates, we recommend offloading some of your data or replacing your drives with larger ones.
Customer-facing recommendation:
(none)
TechSuite report detected:
Yes
Diagnostic report visible to customer:
Yes
Customer notified:
No
  8. update published
    Saved to the customer portal (not published — RepairShopr not notified).
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
(none)
Customer-facing recommendation:
(none)
TechSuite report detected:
Yes
Diagnostic report visible to customer:
Yes
Customer notified:
No
  9. portal created
    Repair Status Portal created.
Customer Repair Status URL:
https://status.thecomputerwarriors.com/repair/69843
This page will be used for computer repair status updates, diagnostic summaries, repair recommendations, and customer approval tracking.