Computer Warriors
Tickets/#69841

Ticket #69841

Francis · acer laptop water spill

Update customer portal

Changes here are what the customer sees. The customer is only sent their link when you press Publish.

Prefilled from the ticket subject — clean it up to what the customer should see.

Repair options (the quote)

Options are shown to the customer as a ladder: your Recommended pick first, then the rest priciest to cheapest, with the Minimum last. Most options need no label at all — the price and your description carry them. Only one option should be Recommended.

What you recommend
$
The customer has already made a selection.

Save stores your work on the customer portal without notifying anyone. Preview saves, then shows you exactly what the customer will see. Publish locks it in, posts the quote to the RepairShopr ticket, and sets it to Quote Ready so the customer gets their link.

Documentation photos0/12

Photos of the device as it came in — pre-existing damage, condition, anything worth a record. These appear to the customer as soon as they upload. Remove one if it shouldn't be there.

Ticket

RepairShopr ID
118980134
Customer
Francis
Phone
(954) 300-5818
Primary issue
acer laptop water spill
RepairShopr status
—
TechSuite report
Not detected
Approval
Approved

Customer portal link

https://status.thecomputerwarriors.com/repair/69841

Open customer page →

RepairShopr sync log

A log of portal activity and RepairShopr sync for this ticket.

  1. options published
    Repair Options Published to Customer Portal
1. Recommended — $684.95
Customer notified:
No
  2. update published
    Saved to the customer portal (not published — RepairShopr not notified).
Repair Portal Update Published
Customer-facing status:
Approved
Customer-facing diagnostic summary:
When we took your laptop apart, we found no obvious signs of liquid damage. A closer look under a microscope showed very small amounts of corrosion on the underside of the main board and inside the palm-rest area.
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No
  3. status update
    RepairShopr ticket status update requested: Customer Reply
  4. approval
    Customer Approved Repair Through Portal
Approved option:
Recommended
Approved price:
$684.95
Customer-facing summary:
We can send your laptop's motherboard (the main circuit board that everything else plugs into) to a specialist, who will either clean off the corrosion from the water spill using a sonic cleaning process or replace affected parts on the board. We'll then install a new palm-rest to replace the one affected by the spill.
Approval timestamp:
October 14, 2026 at 4:15 PM EDT
Next recommended RepairShopr status:
Customer Reply
  5. status update
    RepairShopr ticket status update requested: Quote Ready
  6. options published
    Repair Options Published to Customer Portal
1. Recommended — $684.95
Customer notified:
No
  7. update published
    Published to the customer portal.
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
When we took your laptop apart, we found no obvious signs of liquid damage. A closer look under a microscope showed very small amounts of corrosion on the underside of the main board and inside the palm-rest area.
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No
  8. options published
    Repair Options Published to Customer Portal
1. Recommended — $684.95
Customer notified:
No
  9. update published
    Saved to the customer portal (not published — RepairShopr not notified).
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
When we took your laptop apart, we found no obvious signs of liquid damage. A closer look under a microscope showed very small amounts of corrosion on the underside of the main board and inside the palm-rest area.
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No
  10. portal created
    Repair Status Portal created.
Customer Repair Status URL:
https://status.thecomputerwarriors.com/repair/69841
This page will be used for computer repair status updates, diagnostic summaries, repair recommendations, and customer approval tracking.