Ticket #69828
Joshua · custom build crashing
Update customer portal
Changes here are what the customer sees. The customer is only sent their link when you press Publish.
Prefilled from the ticket subject — clean it up to what the customer should see.
TechSuite summary (internal — not shown to the customer)
DIAGNOSTIC SUMMARY - Ticket 69828 (Joshua Tombleson) CRITICAL ISSUES: - System File Checker failed: "Windows Resource Protection could not start the repair service." This indicates potential system file corruption or WRP service malfunction that requires investigation. - Recent app crashes detected: 94 crashes logged. This is significantly above normal and suggests underlying stability issues - recommend reviewing crash logs to identify problematic applications or system instability patterns. NOTABLE FINDINGS: - USB external drive detected (ASolid USB device, Disk 2) in SMART information. Verify customer is aware of this external storage and that it is functioning properly. - Storage configuration includes multiple drives with varying file systems (NTFS, exFAT, FAT). All drives appear to have adequate free space - no capacity warnings detected. - Restore point created successfully during diagnostics. ITEMS REQUIRING CLARIFICATION: - Most diagnostic tool outputs returned CSS/styling code rather than readable results. This suggests a reporting system issue. Recommend re-running diagnostics to obtain clear HijackThis, ProcessHawk, Device Manager, and application listing results. RECOMMENDATION: Investigate the 94 recent app crashes as priority. Request customer input on when crashes began and which applications are affected. Re-run diagnostics with proper output formatting to complete full system assessment.
Options are shown to the customer as a ladder: your Recommended pick first, then the rest priciest to cheapest, with the Minimum last. Most options need no label at all — the price and your description carry them. Only one option should be Recommended.
Save stores your work on the customer portal without notifying anyone. Preview saves, then shows you exactly what the customer will see. Publish locks it in, posts the quote to the RepairShopr ticket, and sets it to Quote Ready so the customer gets their link.
Photos of the device as it came in — pre-existing damage, condition, anything worth a record. These appear to the customer as soon as they upload. Remove one if it shouldn't be there.
Ticket
- RepairShopr ID
- 118879201
- Customer
- Joshua
- Phone
- (970) 712-2238
- Primary issue
- custom build crashing
- RepairShopr status
- —
- TechSuite report
- Detected
- Approval
- Not Approved
Customer portal link
https://status.thecomputerwarriors.com/repair/69828
RepairShopr sync log
A log of portal activity and RepairShopr sync for this ticket.
- status update
RepairShopr ticket status update requested: Quote Ready
- options published
Repair Options Published to Customer Portal 1. Minimum — $689.95 Customer notified: No
- update published
Published to the customer portal. Repair Portal Update Published Customer-facing status: Checked In Customer-facing diagnostic summary: Your desktop has been crashing fairly often — we counted 94 program crashes over the past 30 days, along with full system shutdowns and restarts (blue screens). We also noticed some device errors flagged on one or more of the hardware components connected to your system. We also noticed the health of your drive is lower than recommended and should be replaced in the near future. Lastly, your GPU hotspot temps are much higher than recommended, which could lead to continued crashes, due to overheating, if not addressed. Customer-facing recommendation: (none) TechSuite report detected: Yes Diagnostic report visible to customer: Yes Customer notified: No
- techsuite report
TechSuite report received and distilled. Procedure: CW General Diagnostics Report specs fetched: yes Drafted customer results + 6 metric row(s).
- portal created
Repair Status Portal created. Customer Repair Status URL: https://status.thecomputerwarriors.com/repair/69828 This page will be used for computer repair status updates, diagnostic summaries, repair recommendations, and customer approval tracking.