Computer Warriors
Tickets/#69821

Ticket #69821

Caleb · Lenovo Thinkpad Boot Loop Error

Update customer portal

Changes here are what the customer sees. The customer is only sent their link when you press Publish.

Prefilled from the ticket subject — clean it up to what the customer should see.

Repair options (the quote)

Options are shown to the customer as a ladder: your Recommended pick first, then the rest priciest to cheapest, with the Minimum last. Most options need no label at all — the price and your description carry them. Only one option should be Recommended.

What you recommend
$
What you recommend
$
The customer has already made a selection.

Save stores your work on the customer portal without notifying anyone. Preview saves, then shows you exactly what the customer will see. Publish locks it in, posts the quote to the RepairShopr ticket, and sets it to Quote Ready so the customer gets their link.

Documentation photos0/12

Photos of the device as it came in — pre-existing damage, condition, anything worth a record. These appear to the customer as soon as they upload. Remove one if it shouldn't be there.

Ticket

RepairShopr ID
118847983
Customer
Caleb
Phone
(910) 274-8864
Primary issue
Lenovo Thinkpad Boot Loop Error
RepairShopr status
—
TechSuite report
Not detected
Approval
Approved

Customer portal link

https://status.thecomputerwarriors.com/repair/69821

Open customer page →

RepairShopr sync log

A log of portal activity and RepairShopr sync for this ticket.

  1. status update
    RepairShopr ticket status update requested: Customer Reply
  2. approval
    Customer Approved Repair Through Portal
Approved option:
Recommended
Approved price:
$499.95
Customer-facing summary:
We can install a new 1TB NVMe SSD to replace your current failing drive and attempt to pull personal files from the failing drive that are locally saved on the drive. This would include Documents, Pictures, Music, Videos, things in downloads and on the desktop if they are stored locally and not in a cloud based system like OneDrive/DropBox etc. This option could be completed in 1 business day.
Approval timestamp:
September 29, 2026 at 12:44 PM EDT
Next recommended RepairShopr status:
Customer Reply
  3. status update
    RepairShopr ticket status update requested: Quote Ready
  4. options published
    Repair Options Published to Customer Portal
1. Recommended — $499.95
2. Minimum — $399.95
Customer notified:
No
  5. update published
    Published to the customer portal.
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
Hello Caleb, we have completed the diagnostics on your Lenovo laptop that was having booting issues. We were able to run Lenovo's built in diagnostic and found the internal Kingston SSD failed it's SMART test and also had warnings for it's spare space test. Based on this, we have determined the drive is failing and will need to be replaced. We tested all the other hardware in the system and everything else came back with positive tests and no issues. Below are options for repair of your unit.
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No
  6. options published
    Repair Options Published to Customer Portal
1. Recommended — $499.95
2. Minimum — $399.95
Customer notified:
No
  7. update published
    Saved to the customer portal (not published — RepairShopr not notified).
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
Hello Caleb, we have completed the diagnostics on your Lenovo laptop that was having booting issues. We were able to run Lenovo's built in diagnostic and found the internal Kingston SSD failed it's SMART test and also had warnings for it's spare space test. Based on this, we have determined the drive is failing and will need to be replaced. We tested all the other hardware in the system and everything else came back with positive tests and no issues. Below are options for repair of your unit.
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No
  8. options published
    Repair Options Published to Customer Portal
1. Recommended — $499.95
2. Minimum — $399.95
Customer notified:
No
  9. update published
    Saved to the customer portal (not published — RepairShopr not notified).
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
Hello Caleb, we have completed the diagnostics on your Lenovo laptop that was having booting issues. We were able to run Lenovo's built in diagnostic and found the internal Kingston SSD failed it's SMART test and also had warnings for it's spare space test. Based on this, we have determined the drive is failing and will need to be replaced. We tested all the other hardware in the system and everything else came back with positive tests and no issues. Below are options for repair of your unit.
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No
  10. portal created
    Repair Status Portal created.
Customer Repair Status URL:
https://status.thecomputerwarriors.com/repair/69821
This page will be used for computer repair status updates, diagnostic summaries, repair recommendations, and customer approval tracking.