Computer Warriors
Tickets/#69819

Ticket #69819

Sarunas · MSI gaming laptop constantly freezing

Update customer portal

Changes here are what the customer sees. The customer is only sent their link when you press Publish.

Prefilled from the ticket subject — clean it up to what the customer should see.

Repair options (the quote)

Options are shown to the customer as a ladder: your Recommended pick first, then the rest priciest to cheapest, with the Minimum last. Most options need no label at all — the price and your description carry them. Only one option should be Recommended.

What you recommend
$
What you recommend
$
What you recommend
$

Save stores your work on the customer portal without notifying anyone. Preview saves, then shows you exactly what the customer will see. Publish locks it in, posts the quote to the RepairShopr ticket, and sets it to Quote Ready so the customer gets their link.

Documentation photos0/12

Photos of the device as it came in — pre-existing damage, condition, anything worth a record. These appear to the customer as soon as they upload. Remove one if it shouldn't be there.

Ticket

RepairShopr ID
118845232
Customer
Sarunas
Phone
(301) 684-0558
Primary issue
MSI gaming laptop constantly freezing
RepairShopr status
—
TechSuite report
Not detected
Approval
Not Approved

Customer portal link

https://status.thecomputerwarriors.com/repair/69819

Open customer page →

RepairShopr sync log

A log of portal activity and RepairShopr sync for this ticket.

  1. status update
    RepairShopr ticket status update requested: Quote Ready
  2. options published
    Repair Options Published to Customer Portal
1. Recommended — $662.40
2. None — $432.45
3. Minimum — $327.45
Customer notified:
No
  3. update published
    Published to the customer portal.
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
We found two separate issues causing your laptop to freeze. First, your laptop is overheating because the heat-transfer paste inside, which helps cool the computer, has dried out over years of normal use. Second, your hard drive is showing early signs of failure. This type of drive tends to slow down more and more over time, which leads to freezing, crashing, and other problems until the drive fails completely and the data on it is lost. We confirmed this by testing the temperature with a different drive, a solid-state drive (SSD), and then testing your hard drive in another computer, where it showed the same freezing problem. Your battery is currently holding 82% of its full charge, which is acceptable for continued use, though it is close to the point where we'd recommend replacing it.
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No
  4. options published
    Repair Options Published to Customer Portal
1. Recommended — $662.40
2. None — $432.45
3. Minimum — $327.45
Customer notified:
No
  5. update published
    Saved to the customer portal (not published — RepairShopr not notified).
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
We found two separate issues causing your laptop to freeze. First, your laptop is overheating because the heat-transfer paste inside, which helps cool the computer, has dried out over years of normal use. Second, your hard drive is showing early signs of failure. This type of drive tends to slow down more and more over time, which leads to freezing, crashing, and other problems until the drive fails completely and the data on it is lost. We confirmed this by testing the temperature with a different drive, a solid-state drive (SSD), and then testing your hard drive in another computer, where it showed the same freezing problem. Your battery is currently holding 82% of its full charge, which is acceptable for continued use, though it is close to the point where we'd recommend replacing it.
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No
  6. options published
    Repair Options Published to Customer Portal
1. Recommended — $662.40
2. None — $432.45
3. Minimum — $327.45
Customer notified:
No
  7. update published
    Saved to the customer portal (not published — RepairShopr not notified).
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
We found two separate issues causing your laptop to freeze. First, your laptop is overheating because the heat-transfer paste inside, which helps cool the computer, has dried out over years of normal use. Second, your hard drive is showing early signs of failure. This type of drive tends to slow down more and more over time, which leads to freezing, crashing, and other problems until the drive fails completely and the data on it is lost. We confirmed this by testing the temperature with a different drive, a solid-state drive (SSD), and then testing your hard drive in another computer, where it showed the same freezing problem. Your battery is currently holding 82% of its full charge, which is acceptable for continued use, though it is close to the point where we'd recommend replacing it.
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No
  8. portal created
    Repair Status Portal created.
Customer Repair Status URL:
https://status.thecomputerwarriors.com/repair/69819
This page will be used for computer repair status updates, diagnostic summaries, repair recommendations, and customer approval tracking.