Ticket #69818
Danielle · Custom
Update customer portal
Changes here are what the customer sees. The customer is only sent their link when you press Publish.
Prefilled from the ticket subject — clean it up to what the customer should see.
TechSuite summary (internal — not shown to the customer)
DIAGNOSTIC SUMMARY - Ticket 69818 (Danielle Dansby) CRITICAL ISSUES: - System File Checker failed: "Windows Resource Protection could not start the repair service" - indicates potential system integrity issues or WRP service corruption - Disk space critically low: Only 4% remaining across storage drives - immediate risk of system instability and potential data loss - Recent application crashes detected: 3 crashes recorded - may indicate driver conflicts, memory issues, or unstable software HARDWARE STATUS: - HDD SMART status: All monitored attributes show "Ok" status - no imminent drive failure detected at this time - Drive model: Seagate ST2000DM008-2FR102 (2TB) - No bad sectors or uncorrectable errors currently reported OTHER FINDINGS: - System time sync completed successfully - Restore point created - Device Manager check completed - Startup applications and installed drivers enumerated without critical errors reported RECOMMENDATIONS: - Address disk space urgently: Delete unnecessary files, move data to external storage, or expand storage capacity - Investigate recent app crashes: Review crash logs and consider driver updates or problematic application removal - Attempt to repair Windows Resource Protection: Run SFC scan from recovery environment or repair Windows installation - Monitor SMART status regularly despite current "Ok" readings given heavy drive usage indicated in logs
Options are shown to the customer as a ladder: your Recommended pick first, then the rest priciest to cheapest, with the Minimum last. Most options need no label at all — the price and your description carry them. Only one option should be Recommended.
Save stores your work on the customer portal without notifying anyone. Preview saves, then shows you exactly what the customer will see. Publish locks it in, posts the quote to the RepairShopr ticket, and sets it to Quote Ready so the customer gets their link.
Photos of the device as it came in — pre-existing damage, condition, anything worth a record. These appear to the customer as soon as they upload. Remove one if it shouldn't be there.
Ticket
- RepairShopr ID
- 118843294
- Customer
- Danielle
- Phone
- +1 (910) 545-4810
- Primary issue
- Custom
- RepairShopr status
- —
- TechSuite report
- Detected
- Approval
- Approved
Customer portal link
https://status.thecomputerwarriors.com/repair/69818
RepairShopr sync log
A log of portal activity and RepairShopr sync for this ticket.
- status update
RepairShopr ticket status update requested: Customer Reply
- approval
Customer Approved Repair Through Portal Approved option: Recommended Approved price: $194.90 Customer-facing summary: For this repair, we would suggest replacing the fans and the AIO cooler due to signs of your current AIO failing. Approval timestamp: October 2, 2026 at 2:12 PM EDT Next recommended RepairShopr status: Customer Reply
- status update
RepairShopr ticket status update requested: Quote Ready
- options published
Repair Options Published to Customer Portal 1. Recommended — $194.90 2. Minimum — $69.95 Customer notified: No
- update published
Published to the customer portal. Repair Portal Update Published Customer-facing status: Checked In Customer-facing diagnostic summary: You brought your device in due to a failed fan and a burning smell which we were able to confirm during our testing. While the stress testing showed that your AIO pump is cooling your CPU without issue, the noise it was making is a sign of the pump failing and should be replaced in the near future. Customer-facing recommendation: (none) TechSuite report detected: Yes Diagnostic report visible to customer: Yes Customer notified: No
- techsuite report
TechSuite report received and distilled. Procedure: CW General Diagnostics Report specs fetched: yes Drafted customer results + 6 metric row(s).
- portal created
Repair Status Portal created. Customer Repair Status URL: https://status.thecomputerwarriors.com/repair/69818 This page will be used for computer repair status updates, diagnostic summaries, repair recommendations, and customer approval tracking.