Ticket #69811
Grayse · Laptop General Diag cause Loud noises
Update customer portal
Changes here are what the customer sees. The customer is only sent their link when you press Publish.
Prefilled from the ticket subject — clean it up to what the customer should see.
TechSuite summary (internal — not shown to the customer)
DIAGNOSTIC SUMMARY - TICKET 69811 Customer: Grayse Bannow Computer: SHADOWSTORM CRITICAL ISSUES DETECTED: - System File Checker failure: Windows Resource Protection could not start the repair service. This indicates potential system file corruption or service access issues that require investigation. - High number of recent app crashes: 104 crashes detected. This suggests instability that may be related to driver, software compatibility, or system resource issues. - Low disk space: Only 12% remaining capacity across storage drives. This is below recommended thresholds and can cause performance degradation and application failures. - Missing SMART data: View HDD SMART Info returned no driver information. Unable to assess hard drive health status. This is unusual and may indicate a driver or monitoring tool issue. ADDITIONAL FINDINGS: - Most diagnostic tool outputs returned CSS/styling code instead of readable results, suggesting a reporting or data parsing issue with the diagnostic suite itself. This affects reliability of other scan results presented. RECOMMENDATION: Prioritize resolving the System File Checker error and investigate the app crash pattern. Advise customer on disk space cleanup (recommend getting to 20%+ free). Request re-run of diagnostics with corrected reporting to obtain valid SMART health data and confirm other scan results.
Options are shown to the customer as a ladder: your Recommended pick first, then the rest priciest to cheapest, with the Minimum last. Most options need no label at all — the price and your description carry them. Only one option should be Recommended.
Save stores your work on the customer portal without notifying anyone. Preview saves, then shows you exactly what the customer will see. Publish locks it in, posts the quote to the RepairShopr ticket, and sets it to Quote Ready so the customer gets their link.
Photos of the device as it came in — pre-existing damage, condition, anything worth a record. These appear to the customer as soon as they upload. Remove one if it shouldn't be there.
Ticket
- RepairShopr ID
- 118830227
- Customer
- Grayse
- Phone
- (910) 742-5740
- Primary issue
- Laptop General Diag cause Loud noises
- RepairShopr status
- —
- TechSuite report
- Detected
- Approval
- Approved
Customer portal link
https://status.thecomputerwarriors.com/repair/69811
RepairShopr sync log
A log of portal activity and RepairShopr sync for this ticket.
- status update
RepairShopr ticket status update requested: Customer Reply
- approval
Customer Approved Repair Through Portal Approved option: Recommended Approved price: $359.90 Customer-facing summary: We can order a new replacement fan kit for your device as well as a new battery to restore the devices original life. During this repair process we would also complete a thermal cleaning of the unit removing any and all dust and debris from the heatsink area, and replacing the thermal paste and putty with new compound to give the unit better cooling potential. The parts would take 3 to 5 business days to arrive, not including holidays or weekends. Approval timestamp: September 28, 2026 at 3:24 PM EDT Next recommended RepairShopr status: Customer Reply
- status update
RepairShopr ticket status update requested: Quote Ready
- options published
Repair Options Published to Customer Portal 1. Recommended — $359.90 2. Minimum — $184.95 Customer notified: No
- update published
Published to the customer portal. Repair Portal Update Published Customer-facing status: Checked In Customer-facing diagnostic summary: Hello Grayse, we have completed our checks on your ASUS gaming laptop that you dropped off for some fan noises. We have put the device under a full CPU and GPU stress test and the fans behaved normally and made no abnormal noises. They did not make any grinding noises or rattling noises under load, and seemed to perform perfectly fine. We then ran our toolkit on the device to confirm any other issues with the unit, and during those tests it did report the battery to be in "Fair" health with about 76% life left. What this means is when the battery is charged to 100% inside of Windows, it's really about 75% to 80% charged and the first 15% to 25% will drain pretty quickly, and the remaining charge should drain like normal. Since the fans did not give us any issues during our testing, we don't think they need to be replaced. But we do have some options below to replace the fans to be proactive as well as replacing the battery to give the device more life off of the charger when being used. Customer-facing recommendation: (none) TechSuite report detected: Yes Diagnostic report visible to customer: No Customer notified: No
- options published
Repair Options Published to Customer Portal 1. Recommended — $359.90 2. Minimum — $184.95 Customer notified: No
- update published
Saved to the customer portal (not published — RepairShopr not notified). Repair Portal Update Published Customer-facing status: Checked In Customer-facing diagnostic summary: Hello Grayse, we have completed our checks on your ASUS gaming laptop that you dropped off for some fan noises. We have put the device under a full CPU and GPU stress test and the fans behaved normally and made no abnormal noises. They did not make any grinding noises or rattling noises under load, and seemed to perform perfectly fine. We then ran our toolkit on the device to confirm any other issues with the unit, and during those tests it did report the battery to be in "Fair" health with about 76% life left. What this means is when the battery is charged to 100% inside of Windows, it's really about 75% to 80% charged and the first 15% to 25% will drain pretty quickly, and the remaining charge should drain like normal. Since the fans did not give us any issues during our testing, we don't think they need to be replaced. But we do have some options below to replace the fans to be proactive as well as replacing the battery to give the device more life off of the charger when being used. Customer-facing recommendation: (none) TechSuite report detected: Yes Diagnostic report visible to customer: No Customer notified: No
- options published
Repair Options Published to Customer Portal 1. Recommended — $359.90 2. Minimum — $184.95 Customer notified: No
- update published
Saved to the customer portal (not published — RepairShopr not notified). Repair Portal Update Published Customer-facing status: Checked In Customer-facing diagnostic summary: Hello Grayse, we have completed our checks on your ASUS gaming laptop that you dropped off for some fan noises. We have put the device under a full CPU and GPU stress test and the fans behaved normally and made no abnormal noises. They did not make any grinding noises or rattling noises under load, and seemed to perform perfectly fine. We then ran our toolkit on the device to confirm any other issues with the unit, and during those tests it did report the battery to be in "Fair" health with about 76% life left. What this means is when the battery is charged to 100% inside of Windows, it's really about 75% to 80% charged and the first 15% to 25% will drain pretty quickly, and the remaining charge should drain like normal. Since the fans did not give us any issues during our testing, we don't think they need to be replaced. But we do have some options below to replace the fans to be proactive as well as replacing the battery to give the device more life off of the charger when being used. Customer-facing recommendation: (none) TechSuite report detected: Yes Diagnostic report visible to customer: No Customer notified: No
- options published
Repair Options Published to Customer Portal 1. Recommended — $359.90 2. Minimum — $184.95 Customer notified: No
- update published
Saved to the customer portal (not published — RepairShopr not notified). Repair Portal Update Published Customer-facing status: Checked In Customer-facing diagnostic summary: Hello Grayse, we have completed our checks on your ASUS gaming laptop that you dropped off for some fan noises. We have put the device under a full CPU and GPU stress test and the fans behaved normally and made no abnormal noises. They did not make any grinding noises or rattling noises under load, and seemed to perform perfectly fine. We then ran our toolkit on the device to confirm any other issues with the unit, and during those tests it did report the battery to be in "Fair" health with about 76% life left. What this means is when the battery is charged to 100% inside of Windows, it's really about 75% to 80% charged and the first 15% to 25% will drain pretty quickly, and the remaining charge should drain like normal. Since the fans did not give us any issues during our testing, we don't think they need to be replaced. But we do have some options below to replace the fans to be proactive as well as replacing the battery to give the device more life off of the charger when being used. Customer-facing recommendation: (none) TechSuite report detected: Yes Diagnostic report visible to customer: No Customer notified: No
- techsuite report
TechSuite report received and distilled. Procedure: CW General Diagnostics Report specs fetched: yes Drafted customer results + 7 metric row(s).
- portal created
Repair Status Portal created. Customer Repair Status URL: https://status.thecomputerwarriors.com/repair/69811 This page will be used for computer repair status updates, diagnostic summaries, repair recommendations, and customer approval tracking.