Computer Warriors
Tickets/#69808

Ticket #69808

Jonathan · ibuypower custom build no display

Update customer portal

Changes here are what the customer sees. The customer is only sent their link when you press Publish.

Prefilled from the ticket subject — clean it up to what the customer should see.

Repair options (the quote)

Options are shown to the customer as a ladder: your Recommended pick first, then the rest priciest to cheapest, with the Minimum last. Most options need no label at all — the price and your description carry them. Only one option should be Recommended.

What you recommend
$
The customer has already made a selection.

Save stores your work on the customer portal without notifying anyone. Preview saves, then shows you exactly what the customer will see. Publish locks it in, posts the quote to the RepairShopr ticket, and sets it to Quote Ready so the customer gets their link.

Documentation photos0/12

Photos of the device as it came in — pre-existing damage, condition, anything worth a record. These appear to the customer as soon as they upload. Remove one if it shouldn't be there.

Ticket

RepairShopr ID
118764066
Customer
Jonathan
Phone
+1 (951) 347-5498
Primary issue
ibuypower custom build no display
RepairShopr status
—
TechSuite report
Not detected
Approval
Approved

Customer portal link

https://status.thecomputerwarriors.com/repair/69808

Open customer page →

RepairShopr sync log

A log of portal activity and RepairShopr sync for this ticket.

  1. status update
    RepairShopr ticket status update requested: Customer Reply
  2. approval
    Customer Approved Repair Through Portal
Approved option:
Minimum
Approved price:
$419.90
Customer-facing summary:
We recommend replacing the motherboard, the main circuit board that all your computer's parts connect to, which would get your device back in working condition. Once it's in, we'll do a full tune-up and apply all necessary updates so your device leaves with the most up-to-date software for all of its components.
Approval timestamp:
October 8, 2026 at 7:13 PM EDT
Next recommended RepairShopr status:
Customer Reply
  3. status update
    RepairShopr ticket status update requested: Quote Ready
  4. options published
    Repair Options Published to Customer Portal
1. Minimum — $419.90
Customer notified:
No
  5. update published
    Published to the customer portal.
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
When we turned your computer on, the lights and fans would come on, but nothing would display on the screen and it would not start up normally. We tested your memory, graphics card, and processor with parts we know work, and the problem stayed exactly the same. On some motherboards, we can force a repair of the startup software without a screen, but your motherboard does not support this option. This confirms that an update to your motherboard's startup software failed and has left the motherboard unresponsive, so it will need to be replaced.
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No
  6. status update
    RepairShopr ticket status update requested: Quote Ready
  7. options published
    Repair Options Published to Customer Portal
1. Minimum — $419.90
Customer notified:
No
  8. update published
    Published to the customer portal.
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
When we turned your computer on, the lights and fans would come on, but nothing would display on the screen and it would not start up normally. We tested your memory, graphics card, and processor with parts we know work, and the problem stayed exactly the same. On some motherboards, we can force a repair of the startup software without a screen, but your motherboard does not support this option. This confirms that an update to your motherboard's startup software failed and has left the motherboard unresponsive, so it will need to be replaced.
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No
  9. portal created
    Repair Status Portal created.
Customer Repair Status URL:
https://status.thecomputerwarriors.com/repair/69808
This page will be used for computer repair status updates, diagnostic summaries, repair recommendations, and customer approval tracking.