Computer Warriors
Tickets/#69803

Ticket #69803

Gavin · Macbook Pro 2019 Diagnostic

Update customer portal

Changes here are what the customer sees. The customer is only sent their link when you press Publish.

Prefilled from the ticket subject — clean it up to what the customer should see.

Repair options (the quote)

Options are shown to the customer as a ladder: your Recommended pick first, then the rest priciest to cheapest, with the Minimum last. Most options need no label at all — the price and your description carry them. Only one option should be Recommended.

What you recommend
$
What you recommend
$
The customer has already made a selection.

Save stores your work on the customer portal without notifying anyone. Preview saves, then shows you exactly what the customer will see. Publish locks it in, posts the quote to the RepairShopr ticket, and sets it to Quote Ready so the customer gets their link.

Documentation photos0/12

Photos of the device as it came in — pre-existing damage, condition, anything worth a record. These appear to the customer as soon as they upload. Remove one if it shouldn't be there.

Ticket

RepairShopr ID
118757021
Customer
Gavin
Phone
(612) 839-1520
Primary issue
Macbook Pro 2019 Diagnostic
RepairShopr status
—
TechSuite report
Not detected
Approval
Approved

Customer portal link

https://status.thecomputerwarriors.com/repair/69803

Open customer page →

RepairShopr sync log

A log of portal activity and RepairShopr sync for this ticket.

  1. status update
    RepairShopr ticket status update requested: Customer Reply
  2. approval
    Customer Approved Repair Through Portal
Approved option:
Recommended
Approved price:
$549.95
Customer-facing summary:
We can replace your 2019 MacBook Pro with an Apple MacBook Pro M1 13", which includes an Apple M1 processor, 8GB of memory (RAM), a 256GB solid-state drive (SSD) for storage, the latest macOS Tahoe software, and a 1-Year Warranty. If the files on your original MacBook are still accessible, we can transfer them over to the new one. This gives you a newer, faster, more efficient machine with current software support and a warranty, instead of continuing to invest in a MacBook with a suspected logic-board failure.
Approval timestamp:
September 27, 2026 at 10:08 PM EDT
Next recommended RepairShopr status:
Customer Reply
  3. status update
    RepairShopr ticket status update requested: Quote Ready
  4. options published
    Repair Options Published to Customer Portal
1. Minimum — $350.00
2. Recommended — $549.95
Customer notified:
No
  5. update published
    Published to the customer portal.
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
Your computer is a 2019 MacBook Pro (model A2159). Apple's built-in testing does not detect a hardware failure, but we were able to make the problem happen ourselves. The screen looks normal while the computer is in its startup repair mode, but once the full operating system loads, we see significant screen distortion and tearing. The MacBook also fails to properly load an installer when we try to start it from the boot options. Based on what we observed, this does not appear to be a problem with just the screen itself. It is most consistent with a fault on the main logic board affecting graphics or overall system operation.
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No
  6. portal created
    Repair Status Portal created.
Customer Repair Status URL:
https://status.thecomputerwarriors.com/repair/69803
This page will be used for computer repair status updates, diagnostic summaries, repair recommendations, and customer approval tracking.