Ticket #69802
Autumn · ibuypower pre-build overheating
Update customer portal
Changes here are what the customer sees. The customer is only sent their link when you press Publish.
Prefilled from the ticket subject — clean it up to what the customer should see.
TechSuite summary (internal — not shown to the customer)
DIAGNOSTIC SUMMARY - Ticket 69802 (Autumn Bourgeois) CRITICAL ISSUES FOUND: - System File Checker failure: Windows Resource Protection could not start the repair service. This indicates potential system file corruption or WRP service malfunction that requires investigation. - Recent app crashes detected: 99 crashes recorded. This is unusually high and suggests either a specific problematic application, driver conflict, or system instability issue. NOTABLE FINDINGS: - View HDD SMART Info returned "No drivers were found on this system." This is abnormal and may indicate SMART monitoring is not functioning properly or storage drivers are missing/disabled. Recommend verifying storage controller drivers and SMART capability. - Restore point creation and system time sync results returned CSS/styling code instead of readable output, suggesting possible tool execution or reporting issues during diagnostics. DISK SPACE STATUS: - C: drive at 1906GB total (status within normal range) - D: drive at 81GB total (exFAT) - E: drive at 849GB total (exFAT) No critical disk space issues detected. RECOMMENDATION: Prioritize investigating the app crash spike (99 crashes) and the System File Checker failure. Verify storage drivers and SMART monitoring functionality. Request customer input on when crashes started occurring and which applications are affected.
Options are shown to the customer as a ladder: your Recommended pick first, then the rest priciest to cheapest, with the Minimum last. Most options need no label at all — the price and your description carry them. Only one option should be Recommended.
Save stores your work on the customer portal without notifying anyone. Preview saves, then shows you exactly what the customer will see. Publish locks it in, posts the quote to the RepairShopr ticket, and sets it to Quote Ready so the customer gets their link.
Photos of the device as it came in — pre-existing damage, condition, anything worth a record. These appear to the customer as soon as they upload. Remove one if it shouldn't be there.
Ticket
- RepairShopr ID
- 118756464
- Customer
- Autumn
- Phone
- (225) 328-6346
- Primary issue
- ibuypower pre-build overheating
- RepairShopr status
- —
- TechSuite report
- Detected
- Approval
- Not Approved
Customer portal link
https://status.thecomputerwarriors.com/repair/69802
RepairShopr sync log
A log of portal activity and RepairShopr sync for this ticket.
- status update
RepairShopr ticket status update requested: Quote Ready
- options published
Repair Options Published to Customer Portal 1. Minimum — $125.00 Customer notified: No
- update published
Published to the customer portal. Repair Portal Update Published Customer-facing status: Checked In Customer-facing diagnostic summary: You brought your device in due to overheating. After our initial diagnostics, we ran stress tests on your hardware and found that your CPU would reach and maintain temperatures of 100 degrees while under stress, which is much higher than normal temperatures. This finding confirms the issues that you've been experiencing. Customer-facing recommendation: (none) TechSuite report detected: Yes Diagnostic report visible to customer: Yes Customer notified: No
- techsuite report
TechSuite report received and distilled. Procedure: CW General Diagnostics Report specs fetched: yes Drafted customer results + 6 metric row(s).
- portal created
Repair Status Portal created. Customer Repair Status URL: https://status.thecomputerwarriors.com/repair/69802 This page will be used for computer repair status updates, diagnostic summaries, repair recommendations, and customer approval tracking.