Ticket #69801
Rod · HP Hacked Checkup
Update customer portal
Changes here are what the customer sees. The customer is only sent their link when you press Publish.
Prefilled from the ticket subject — clean it up to what the customer should see.
TechSuite summary (internal — not shown to the customer)
DIAGNOSTIC SUMMARY - Ticket 69801 (Rod Bierstedt) CRITICAL ISSUES: - System File Checker failed to start repair service - Windows Resource Protection unavailable. This may indicate system file corruption or permission issues that need investigation. - Storage critically low - Only 12% disk capacity remaining across all drives. Primary C: drive has only 361GB total with limited free space. Recommend immediate cleanup or expansion to prevent system instability and performance degradation. NOTABLE FINDINGS: - Recent app crash detected (1 crash recorded) - Review Event Viewer for crash details if customer reports application instability. - SSD health status normal - SMART data shows 512GB PRO SSD operating within acceptable parameters. Internal temperature at 47°C is normal. No imminent drive failure indicators detected. - All other diagnostic tools completed without reporting critical errors - No blue screens detected, battery health not applicable to this desktop/laptop model, device drivers appear functional. RECOMMENDATION: Address the disk space issue immediately as primary concern. Attempt to run System File Checker again with elevated privileges or consider using DISM if SFC continues to fail. Request customer information about the recent app crash to determine if it's isolated or part of a pattern.
Options are shown to the customer as a ladder: your Recommended pick first, then the rest priciest to cheapest, with the Minimum last. Most options need no label at all — the price and your description carry them. Only one option should be Recommended.
Save stores your work on the customer portal without notifying anyone. Preview saves, then shows you exactly what the customer will see. Publish locks it in, posts the quote to the RepairShopr ticket, and sets it to Quote Ready so the customer gets their link.
Photos of the device as it came in — pre-existing damage, condition, anything worth a record. These appear to the customer as soon as they upload. Remove one if it shouldn't be there.
Ticket
- RepairShopr ID
- 118753604
- Customer
- Rod
- Phone
- (910) 352-2719
- Primary issue
- HP Hacked Checkup
- RepairShopr status
- —
- TechSuite report
- Detected
- Approval
- Approved
Customer portal link
https://status.thecomputerwarriors.com/repair/69801
RepairShopr sync log
A log of portal activity and RepairShopr sync for this ticket.
- status update
RepairShopr ticket status update requested: Customer Reply
- approval
Customer Approved Repair Through Portal Approved option: Recommended Approved price: $164.90 Customer-facing summary: We can do a full system tuneup which will allow us to run any and all Windows updates, driver updates, and software updates for the device. We would also upgrade your RAM from 6GB to 16GB to give the system more hardware resources to use to increase overall performance of the machine and increase it's longevity of use before needing to be replaced. This option would take 1 business day to complete. Approval timestamp: September 29, 2026 at 1:29 PM EDT Next recommended RepairShopr status: Customer Reply
- status update
RepairShopr ticket status update requested: Quote Ready
- options published
Repair Options Published to Customer Portal 1. Recommended — $164.90 2. Minimum — $85.00 3. None — $0.00 Customer notified: No
- update published
Published to the customer portal. Repair Portal Update Published Customer-facing status: Checked In Customer-facing diagnostic summary: Hello Rod, this is Anthony from The Computer Warriors. I have completed my checks on your device and found no hardware issues with the unit. We also did not find any Malware or Viruses on the machine. We did find that remote software was installed on the unit to allow remote access to the device. During our tests, we did find this system does not support Windows 11, and Windows 10 lost official support October of last year but does have some security updates running until next year. So you may want to consider looking at replacing this device now or sometime in the very near future. During our testing we did find the system only has 6GB of RAM and is using over 60% of that at idle with nothing open. We typically recommend 16GB for daily use for Windows 10 or Windows 11 to get the most out of a system. Below are some options for repair of your system to remove the remote software and get the system fully updated for Windows updates along with software updates. Customer-facing recommendation: (none) TechSuite report detected: Yes Diagnostic report visible to customer: Yes Customer notified: No
- options published
Repair Options Published to Customer Portal 1. Recommended — $164.90 2. Minimum — $85.00 3. None — $0.00 Customer notified: No
- update published
Saved to the customer portal (not published — RepairShopr not notified). Repair Portal Update Published Customer-facing status: Checked In Customer-facing diagnostic summary: Hello Rod, this is Anthony from The Computer Warriors. I have completed my checks on your device and found no hardware issues with the unit. We also did not find any Malware or Viruses on the machine. We did find that remote software was installed on the unit to allow remote access to the device. During our tests, we did find this system does not support Windows 11, and Windows 10 lost official support October of last year but does have some security updates running until next year. So you may want to consider looking at replacing this device now or sometime in the very near future. During our testing we did find the system only has 6GB of RAM and is using over 60% of that at idle with nothing open. We typically recommend 16GB for daily use for Windows 10 or Windows 11 to get the most out of a system. Below are some options for repair of your system to remove the remote software and get the system fully updated for Windows updates along with software updates. Customer-facing recommendation: (none) TechSuite report detected: Yes Diagnostic report visible to customer: Yes Customer notified: No
- options published
Repair Options Published to Customer Portal 1. Recommended — $164.90 2. Minimum — $85.00 3. None — $0.00 Customer notified: No
- update published
Saved to the customer portal (not published — RepairShopr not notified). Repair Portal Update Published Customer-facing status: Checked In Customer-facing diagnostic summary: Hello Rod, this is Anthony from The Computer Warriors. I have completed my checks on your device and found no hardware issues with the unit. We also did not find any Malware or Viruses on the machine. We did find that remote software was installed on the unit to allow remote access to the device. During our tests, we did find this system does not support Windows 11, and Windows 10 lost official support October of last year but does have some security updates running until next year. So you may want to consider looking at replacing this device now or sometime in the very near future. During our testing we did find the system only has 6GB of RAM and is using over 60% of that at idle with nothing open. We typically recommend 16GB for daily use for Windows 10 or Windows 11 to get the most out of a system. Below are some options for repair of your system to remove the remote software and get the system fully updated for Windows updates along with software updates. Customer-facing recommendation: (none) TechSuite report detected: Yes Diagnostic report visible to customer: Yes Customer notified: No
- options published
Repair Options Published to Customer Portal 1. Recommended — $164.90 2. Minimum — $85.00 3. None — $0.00 Customer notified: No
- update published
Saved to the customer portal (not published — RepairShopr not notified). Repair Portal Update Published Customer-facing status: Checked In Customer-facing diagnostic summary: Hello Rod, this is Anthony from The Computer Warriors. I have completed my checks on your device and found no hardware issues with the unit. We also did not find any Malware or Viruses on the machine. We did find that remote software was installed on the unit to allow remote access to the device. During our tests, we did find this system does not support Windows 11, and Windows 10 lost official support October of last year but does have some security updates running until next year. So you may want to consider looking at replacing this device now or sometime in the very near future. During our testing we did find the system only has 6GB of RAM and is using over 60% of that at idle with nothing open. We typically recommend 16GB for daily use for Windows 10 or Windows 11 to get the most out of a system. Below are some options for repair of your system to remove the remote software and get the system fully updated for Windows updates along with software updates. Customer-facing recommendation: (none) TechSuite report detected: Yes Diagnostic report visible to customer: Yes Customer notified: No
- techsuite report
TechSuite report received and distilled. Procedure: CW General Diagnostics Report specs fetched: yes Drafted customer results + 7 metric row(s).
- portal created
Repair Status Portal created. Customer Repair Status URL: https://status.thecomputerwarriors.com/repair/69801 This page will be used for computer repair status updates, diagnostic summaries, repair recommendations, and customer approval tracking.