Ticket #69798
Glenn · HP Virus and Malware Cleanup
Update customer portal
Changes here are what the customer sees. The customer is only sent their link when you press Publish.
Prefilled from the ticket subject — clean it up to what the customer should see.
TechSuite summary (internal — not shown to the customer)
DIAGNOSTIC SUMMARY - TICKET 69798 Customer: Glenn Wilkinson CRITICAL ISSUES: - System File Checker failed to start repair service - Windows Resource Protection unavailable. This may indicate system file corruption or permission issues that need investigation. - Recent app crashes detected (4 crashes logged). Review Event Viewer for crash details and affected applications. STORAGE CONCERNS: - Low disk space on C: drive - only 14% capacity remaining (approximately 133GB free of 952GB total). Recommend cleanup or expansion to prevent performance degradation and system errors. - D: drive formatted as exFAT (non-standard for Windows). Verify this is intentional; may cause compatibility issues with some applications. NOTES: - System time sync completed successfully - Restore point created - HDD SMART data shows no critical failures detected - Battery health check completed (results not clearly displayed in report) - No blue screen events found in logs - Device Manager and driver list reviewed - no obvious hardware conflicts noted - Startup applications and installed applications scanned RECOMMENDATION: Address low disk space immediately. Investigate app crashes in Event Viewer. Attempt System File Checker repair again or run from Safe Mode if normal mode continues to fail.
Options are shown to the customer as a ladder: your Recommended pick first, then the rest priciest to cheapest, with the Minimum last. Most options need no label at all — the price and your description carry them. Only one option should be Recommended.
Save stores your work on the customer portal without notifying anyone. Preview saves, then shows you exactly what the customer will see. Publish locks it in, posts the quote to the RepairShopr ticket, and sets it to Quote Ready so the customer gets their link.
Photos of the device as it came in — pre-existing damage, condition, anything worth a record. These appear to the customer as soon as they upload. Remove one if it shouldn't be there.
Ticket
- RepairShopr ID
- 118746585
- Customer
- Glenn
- Phone
- (910) 964-7702
- Primary issue
- HP Virus and Malware Cleanup
- RepairShopr status
- —
- TechSuite report
- Detected
- Approval
- Approved
Customer portal link
https://status.thecomputerwarriors.com/repair/69798
RepairShopr sync log
A log of portal activity and RepairShopr sync for this ticket.
- status update
RepairShopr ticket status update requested: Customer Reply
- approval
Customer Approved Repair Through Portal Approved option: Recommended Approved price: $125.00 Customer-facing summary: We'll remove viruses and malware from your device and give it a general tune-up to help it run smoothly again. If approved, this could be completed within 24 hours. Approval timestamp: September 24, 2026 at 5:44 PM EDT Next recommended RepairShopr status: Customer Reply
- status update
RepairShopr ticket status update requested: Quote Ready
- options published
Repair Options Published to Customer Portal 1. Recommended — $125.00 Customer notified: No
- update published
Published to the customer portal. Repair Portal Update Published Customer-facing status: Checked In Customer-facing diagnostic summary: Your computer had malware on it, along with several programs that could let someone else connect to and control your computer remotely. This can be fixed, and we can make your device secure again. The rest of the device is in fine shape and passed testing. Customer-facing recommendation: (none) TechSuite report detected: Yes Diagnostic report visible to customer: No Customer notified: No
- techsuite report
TechSuite report received and distilled. Procedure: CW General Diagnostics Report specs fetched: yes Drafted customer results + 7 metric row(s).
- portal created
Repair Status Portal created. Customer Repair Status URL: https://status.thecomputerwarriors.com/repair/69798 This page will be used for computer repair status updates, diagnostic summaries, repair recommendations, and customer approval tracking.