Computer Warriors
Tickets/#69795

Ticket #69795

Tyson · MacBook Liquid damage

Update customer portal

Changes here are what the customer sees. The customer is only sent their link when you press Publish.

Prefilled from the ticket subject — clean it up to what the customer should see.

Repair options (the quote)

Options are shown to the customer as a ladder: your Recommended pick first, then the rest priciest to cheapest, with the Minimum last. Most options need no label at all — the price and your description carry them. Only one option should be Recommended.

What you recommend
$
What you recommend
$
What you recommend
$

Save stores your work on the customer portal without notifying anyone. Preview saves, then shows you exactly what the customer will see. Publish locks it in, posts the quote to the RepairShopr ticket, and sets it to Quote Ready so the customer gets their link.

Documentation photos0/12

Photos of the device as it came in — pre-existing damage, condition, anything worth a record. These appear to the customer as soon as they upload. Remove one if it shouldn't be there.

Ticket

RepairShopr ID
118717705
Customer
Tyson
Phone
(910) 729-1940
Primary issue
MacBook Liquid damage
RepairShopr status
—
TechSuite report
Not detected
Approval
Not Approved

Customer portal link

https://status.thecomputerwarriors.com/repair/69795

Open customer page →

RepairShopr sync log

A log of portal activity and RepairShopr sync for this ticket.

  1. status update
    RepairShopr ticket status update requested: Quote Ready
  2. options published
    Repair Options Published to Customer Portal
1. Recommended — $1,249.95
2. Minimum — $299.95
3. None — $100.00
Customer notified:
No
  3. update published
    Published to the customer portal.
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
Hello Tyson, we have completed our checks on your Apple Macbook with liquid damage. With the amount of liquid spilled in the device, the parts needing to be replaced would exceed the cost of a refurbished unit and come close to the cost of a new unit. We found the liquid has damaged the keyboard, track-pad, the cables associated with those parts, as well as the displays lid angle sensor and some areas on the motherboard. With this being the case, we are going to recommend replacement over repair. Below will be some options to replace the unit and also just have the data backed up to an external drive.
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No
  4. options published
    Repair Options Published to Customer Portal
1. Recommended — $1,249.95
2. Minimum — $299.95
3. None — $100.00
Customer notified:
No
  5. update published
    Saved to the customer portal (not published — RepairShopr not notified).
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
Hello Tyson, we have completed our checks on your Apple Macbook with liquid damage. With the amount of liquid spilled in the device, the parts needing to be replaced would exceed the cost of a refurbished unit and come close to the cost of a new unit. We found the liquid has damaged the keyboard, trackpad, the cables associated with those parts, as well as the displays lid angle sensor and some areas on the motherboard. With this being the case, we are going to recommend replacement over repair. Below will be some options to replace the unit and also just have the data backed up to an external drive.
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No
  6. portal created
    Repair Status Portal created.
Customer Repair Status URL:
https://status.thecomputerwarriors.com/repair/69795
This page will be used for computer repair status updates, diagnostic summaries, repair recommendations, and customer approval tracking.