Computer Warriors
Tickets/#69794

Ticket #69794

Daniel · coffee spill HP Victus

Update customer portal

Changes here are what the customer sees. The customer is only sent their link when you press Publish.

Prefilled from the ticket subject — clean it up to what the customer should see.

Repair options (the quote)

Options are shown to the customer as a ladder: your Recommended pick first, then the rest priciest to cheapest, with the Minimum last. Most options need no label at all — the price and your description carry them. Only one option should be Recommended.

What you recommend
$
What you recommend
$
The customer has already made a selection.

Save stores your work on the customer portal without notifying anyone. Preview saves, then shows you exactly what the customer will see. Publish locks it in, posts the quote to the RepairShopr ticket, and sets it to Quote Ready so the customer gets their link.

Documentation photos0/12

Photos of the device as it came in — pre-existing damage, condition, anything worth a record. These appear to the customer as soon as they upload. Remove one if it shouldn't be there.

Ticket

RepairShopr ID
118717517
Customer
Daniel
Phone
(404) 903-8054
Primary issue
coffee spill HP Victus
RepairShopr status
—
TechSuite report
Not detected
Approval
Approved

Customer portal link

https://status.thecomputerwarriors.com/repair/69794

Open customer page →

RepairShopr sync log

A log of portal activity and RepairShopr sync for this ticket.

  1. status update
    RepairShopr ticket status update requested: Customer Reply
  2. approval
    Customer Approved Repair Through Portal
Approved option:
Minimum
Approved price:
$350.00
Customer-facing summary:
If you'd rather not have the keyboard repaired right now, we can still send your laptop to our board specialist to repair the motherboard, the laptop's main circuit board. This would get your laptop powering up properly again.
Approval timestamp:
October 5, 2026 at 3:04 PM EDT
Next recommended RepairShopr status:
Customer Reply
  3. status update
    RepairShopr ticket status update requested: Quote Ready
  4. options published
    Repair Options Published to Customer Portal
1. Recommended — $659.95
2. Minimum — $350.00
Customer notified:
No
  5. update published
    Published to the customer portal.
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
When we opened up your HP laptop, we found that most of the coffee that spilled on it had been trapped inside the keyboard. A small amount of coffee did reach the main board inside your laptop and has corroded several small components near the slots that hold the RAM (memory). This damage is why your laptop isn't able to fully power up.
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No
  6. options published
    Repair Options Published to Customer Portal
1. Recommended — $659.95
2. Minimum — $350.00
Customer notified:
No
  7. update published
    Saved to the customer portal (not published — RepairShopr not notified).
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
When we opened up your HP laptop, we found that most of the coffee that spilled on it had been trapped inside the keyboard. A small amount of coffee did reach the main board inside your laptop and has corroded several small components near the slots that hold the RAM (memory). This damage is why your laptop isn't able to fully power up.
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No
  8. portal created
    Repair Status Portal created.
Customer Repair Status URL:
https://status.thecomputerwarriors.com/repair/69794
This page will be used for computer repair status updates, diagnostic summaries, repair recommendations, and customer approval tracking.